Tim Hagan | Page 29

we have bought 3 vehicles from rc hill, we just got the 2011 eclipse and we're very happy with it. your service department is tops in our book!!! all of your personnel is great, feels like home when we g 2011 eclipse and we're very happy with it. your service department is tops in our book!!! all of your personnel is great, feels like home when we go there. everyone is very knowledgeable in all areas. we have no complaints....even your cocoa is great... carol chicerchia More

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This may sound cheesy but this was the best car buying experience I have ever had. I stopped at two dealerships in Orlando and neither compared to the level of service at this dealership. I left one deale experience I have ever had. I stopped at two dealerships in Orlando and neither compared to the level of service at this dealership. I left one dealership on Colonial drive and I never wanted to set foot in a car dealership again! I drove from Orlando because the prices online were great, I actually thought something must have been up because they seemed a little too great. When I got there I was happy to see that the pricing was exactly the same as the online pricing (which was over 4,000 less than the EXACT same model car I just looked at in Orlando. The salesperson (Floyd) was very friendly and didn't once act like a "car salesman". I came to the dealership with pre-approved financing from my bank, however the sales manager (Tim) encouraged me to let him try and get me a better interest rate through Mitsubishi, I was skeptical that he would be able to, however he DID! I walked out with a better loan than I thought I would have, along with a great price on the car AND a great experience! They say that an unhappy customer will tell people more often about their experience than a happy customer, in my case I will try and tell as many people as I can about my great experience at RCHill because these people definitely deserve the business. More

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I just purchased a used 2009 from RC Hill. I'd been looking to change cars for about 3 weeks and had gone to just about every dealership in Daytona (Jon Hall, Daytona Mitsubishi and Toyota) without suc looking to change cars for about 3 weeks and had gone to just about every dealership in Daytona (Jon Hall, Daytona Mitsubishi and Toyota) without success. So I decided to search online. I decided to drive to Deland, 25 miles away, to see if their online offers were real. They were. I was extremely lucky to meet a young salesperson named Shannon A. Shannon is intelligent, knowledgable, and courteous. He treated me with respect; listened to my needs and issues and then helped me find the auto best suited. He never pushed and patiently answered all of my many questions. He even made suggestions, eliminating cars that wouldn't work. He never called, emailed or left needless messages, which I appreciated greatly. Although I was discouraged by Tim, a finance manager, I came back partly because of Shannon's sincere attitude. He seemed ernestly interested in filling my needs. Even after the sale, he accompanied me to my new car and checked throughly to make sure I hadn't left anything in my trade-in. Even though it was nearly 2pm and he hadn't eaten lunch or had a break, he never rushed me. He waited with me in 95 degree heat and didn't return to work until I had driven away. I highly recommend Shannon as a sales person and would purchase my next car from him. Bonus: Women's bathroom is large and very clean. Hic-Cup: Tim, finance manager who was very nice, overly so, forced; angry, pushy, rude; then apologetic, nice and courteous the day of the sale. More

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The following is a letter I sent to RC Hill, owner on 8/17/10 Dear Mr. Hill, Ironically, I just returned home from your dealership this evening. I purchased the Silver 2010 EVO (right off the sho 8/17/10 Dear Mr. Hill, Ironically, I just returned home from your dealership this evening. I purchased the Silver 2010 EVO (right off the showroom floor). I'm so excited about my new car that I'm thinking about getting back in it and driving for another hour. First, let me say that it's been almost 10 years since my wife and I purchased a New vehicle. My experience with new car dealers has been nothing short of terrible and I have dreaded buying a car from anyone other than a private person. High pressure sales, Shady Finance guy, Not honoring follow-up service...I'm sure you understand. Your Sales staff surprised the hell out of me. My wife and I were treated with the utmost respect and professionalism. Let me tell you about them: Russell is a "straight shooter" who is very knowledgable about the cars he sells. He knew the in and outs of the EVO and was able to proficiently show them to us. He answered all my questions without hesitation and was honest with me during negotiation. Not one time did Russell employ any High-pressure sales. Basically, he told us what we needed to know and let the car sell itself. Also, all information was out in the open...no hidden fee here and extra charge there. This was a refreshing change to how I was accustomed to dealing with salesmen. After we took delivery of the car, Russell also spent several minutes explaining how to work/adjust all the vehicle controls before sending us on our way. Tom also treated me with fairness and honesty. Even though I had obtained financing through my bank at a very low rate, Tom still offered to try and beat it. I am so glad he did because after I left your dealership yesterday I spoke with my bank to inform them I found a car to buy. I was told that the loan officer would look at the paperwork Tuesday morning and call me first thing. Well, by this afternoon, no call. When my wife called them she was told that no one could get to our paperwork for another 1-2 days. Far from what I was told on Monday. When I returned home from work today (an hour late), heard this news, and finally calmed down, I called Tom. He told me that he had financing ready to go at a rate that was acceptable to my budget. If not for Tom's "extra mile" I would have had to wait for my OWN bank to get off its a$$ before I could have picked up my new car. Tim, another great person who was Friendly, Upfront, and Honest. Methodically, he went through the finance paperwork and explained everything we were signing. Again, no secret fees or hidden charges...everything was there in black and white as Tom said on the phone earlier. In closing, Thank you for making this the best new car buying experience I've ever had. Don't be surprised if you see me again when my SUV finally gives out. Sincerely, Don N. More

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I really appreciate all the help and service they gave me. I'm a Spanish speaking person and that was not a problem at all. They treated me with respect, professionalism and I am so glad to had been made me. I'm a Spanish speaking person and that was not a problem at all. They treated me with respect, professionalism and I am so glad to had been made my deal and businees with them. I definitely will recommend them to get the best car at the best price and the most excellent customer service. More

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We went to look at a specific vehicle advertised, the dealership went out of their way to make sure we were able to see it. They were very helpful in working out a deal that made my husband and I happy. dealership went out of their way to make sure we were able to see it. They were very helpful in working out a deal that made my husband and I happy. When we received the car it only came with one key, they quickly ordered us another one, which I understand was not cheap. Then we realized that the hood of the car was spotted with something that would not rub out, and they agreed to repaint it. When we took the car in we had realized that the roof was in need of paint. While this was not part of their promise they did offer a discount to paint it also. The paint job was beautiful. I would like to comment on the fact that the buying of this car was not the ordeal that we have always experienced in the past. Everyone was helpful, friendly and extremely customer oriented. This is one of the few places left today that honestly believes that the customer comes first. I comment The owners and management of RC Hill who set the standards of the company. More

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