Tim Hoffman

Disappointed in service department. Long delays in getting assistance.. I wasn’t even acknowledged when I walked into the service desk area. I can appreciate being busy but I didn’t fee Long delays in getting assistance.. I wasn’t even acknowledged when I walked into the service desk area. I can appreciate being busy but I didn’t feel valued as a customer at all. Julie was the only helpful person. She was running around helping everyone while others just seemed to be uninterested in customer assistance. More

by PATRICIAMOORE565 Verified Customer Verified Customer

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The service and courtesy transport were great. What I DONT like is this survey that REQUIRES 15 words and then locks up when you type less, very arrogant of you to suggest that I can’t express my What I DONT like is this survey that REQUIRES 15 words and then locks up when you type less, very arrogant of you to suggest that I can’t express my support for this company in less than 15 words! Don’t send me anymore of your surveys. More

by Steven Verified Customer Verified Customer

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I had a great experience at Palmen GMC store. The service department has excellent staff and provides great customer service. Kenny and the sales manager were very professional. Andy Palmen is a The service department has excellent staff and provides great customer service. Kenny and the sales manager were very professional. Andy Palmen is a gentleman who puts customer service and satisfaction first. Mike Zappala the COO, also a gentleman and equally dedicated to customer service. The only issue I have is with the finance manager Zach Ebner. I found him to be dishonest. He also gave my wife the creeps. Otherwise a great experience. More

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Tim is a hardworking guy, who is always very transparent. My car seems to be driving well My car seems to be driving well More

by Tags Verified Customer Verified Customer

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Staff is always friendly and knowledgeable, ensuring any concerns are addressed Although service turn around can be a little long, it’s always thorough concerns are addressed Although service turn around can be a little long, it’s always thorough More

by dmlife63 Verified Customer Verified Customer

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Offer Great service, easy to work with, great communication. My car came back so clean! communication. My car came back so clean! More

by KRISTINYUSTEN Verified Customer Verified Customer

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My Tahoe failed to start several times after Palmen had replaced the battery. Was told vehicle can drain battery quickly to no start level. New battery was finally determined to be bad on the second no sta replaced the battery. Was told vehicle can drain battery quickly to no start level. New battery was finally determined to be bad on the second no start service visit. I had to pay labor, only part warranted. More

by DAVELUCY1 Verified Customer Verified Customer

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Had a tire going flat because of a nail stuck in it, called Tim early in the morning and he told me to bring it in. Got me in and fixed my tire pretty quick even though they were busy that morning. Grea called Tim early in the morning and he told me to bring it in. Got me in and fixed my tire pretty quick even though they were busy that morning. Greatly appreciated them getting me in and taken care of and back out the door and on the road. More

by Eric Fox Verified Customer Verified Customer

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I have the utmost respect for and trust of Tim and the services he suggests. He is a great representative of Palmen. services he suggests. He is a great representative of Palmen. More

by STEVE.JOHNSON Verified Customer Verified Customer

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Very thorough. They found some problems, and Tim left me know what the problem was and how much it was going to cost to repair it. No pressure, just excellent custo They found some problems, and Tim left me know what the problem was and how much it was going to cost to repair it. No pressure, just excellent customer service all the way. Tim is absolutely the best! More

by VIRGINIA.HEBARD Verified Customer Verified Customer

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