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Tim Kellar

Overview Reviews (161) Inventory (396)

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Tim Kellar

Tim Kellar | Page 14

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

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4.7

161 Reviews

Overview Reviews (161) Inventory (396)

Dealership Experience

22 yrs, 6 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Sales, Finance, Service

4.7

161 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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161 Reviews of Tim Kellar

April 18, 2024

Dealership Rating

Employee Rating

Always great customer service Attentive and kind Pleasant buying experience and great service experience Glad to be a Honda owner kind Pleasant buying experience and great service experience Glad to be a Honda owner More

by FP

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a pleasant buying and service experience with us. Welcome to the Honda family!

April 14, 2024

Dealership Rating

Employee Rating

The repair cost was over price. You wanted to charge over two hundred dollars for four spark plugs that cost twenty eight dollars for set of 4. You wanted to charge over two hundred dollars for four spark plugs that cost twenty eight dollars for set of 4. More

by Blocherarchie

Verified Customer

Service Communication

Recommend Dealer

Apr 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback and apologize for any confusion. Our team strives to provide competitive pricing and reliable service and are sorry if this was not your experience. If you would like to discuss your experience please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

April 10, 2024

Dealership Rating

Employee Rating

The service was great and the personal was top rate. i would recommend your dealership to anyone. i would recommend your dealership to anyone. More

by blackburnt1945

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your experience! We're delighted to hear that Jose provided excellent service and that you're enjoying your new Civic. We're here for you and your referrals whenever you need us!

April 06, 2024

Dealership Rating

Employee Rating

Professional and friendly staff. Five star service dealership and would recommend family and friends. Thanks Norm Reeves Honda! Five star service dealership and would recommend family and friends. Thanks Norm Reeves Honda! More

by juneaf2020@gmail.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Cosby

Apr 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team at Norm Reeves Honda. We appreciate your recommendation and look forward to serving you, your family, and friends in the future!

March 28, 2024

Dealership Rating

Employee Rating

Timothy great guy and answered all my questions about the coming up services for my truck coming up services for my truck More

by caraway_jennifer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to leave your review! We're happy to hear that Timothy made sure you had everything you needed during your visit.

March 28, 2024

Dealership Rating

Employee Rating

Service Advisor, Tim Kellar was super! Attentive and knowledgeable! He was detailed and explained what needed to be done. Thank you! Attentive and knowledgeable! He was detailed and explained what needed to be done. Thank you! More

by lizabeth.lee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your stellar review! We're glad to know that Tim made sure you and your car were taken care of during your visit. Let us know if there's anything else we can do!

March 07, 2024

Dealership Rating

Employee Rating

Tim K. Is an amazing service provider. He listened attentively to my concerns and answered my questions thoroughly. As a Honda service customer from this de Is an amazing service provider. He listened attentively to my concerns and answered my questions thoroughly. As a Honda service customer from this dealership since 2016 (when I purchased my Accord brand new) he was hands down the best I've had in a very very long time. I've already referred my son to bring in his 2016 Honda accord to see Tim. Tim is the man! Thank you, Tim for the warm hospitality and customer service today! More

by Christina shepek

Recommend Dealer

Yes

Mar 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words, Tim! We're thrilled to hear about your positive experience with our service provider, Tim. We appreciate your loyalty and look forward to assisting your son with his Accord as well.

March 04, 2024

Dealership Rating

Employee Rating

Very professional staff. My advisor, Tim was extremely helpful. He kept me updated on the status of my vehicle. He also helped me reset my screen which fixed an existing prob My advisor, Tim was extremely helpful. He kept me updated on the status of my vehicle. He also helped me reset my screen which fixed an existing problem that was unrelated to the service I was there for. More

by ron_35_95

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're glad to hear that Tim provided you with professional and helpful service, keeping you updated and going above and beyond to assist you with your vehicle. We appreciate your business and hope to serve you again in the future.

March 03, 2024

Dealership Rating

Employee Rating

Quick, reliable and honest service provided. Agents are very professionals. Comfortable atmosphere for waiting on repairs Agents are very professionals. Comfortable atmosphere for waiting on repairs More

by chandra_robinson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hannah Pearson

Mar 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to rate us! We're happy to hear that we lived up to your expectations.

February 28, 2024

Dealership Rating

Employee Rating

I arrived with a bolt in my tire and no appointment. The service department got me in and out in a flash! The service department got me in and out in a flash! More

by Bcbradford6918

Recommend Dealer

Yes

Feb 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your experience with us! We're glad to hear that our service team took care of you quickly and got you back on the road safe and sound. Let us know if there is anything else we can help with!

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