Tim Krikau
Tim Krikau at Palmen Dodge Chrysler Jeep Of Racine

Tim Krikau | Page 6

Sales and Leasing Consultant

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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102 Reviews
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102 Reviews

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102 Reviews of Tim Krikau

December 23, 2019

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Employee Rating

Good experience Called for service, got in the next day. Oil change and asked for them to check on another issue. In and out in a reasonable time with a quote on my o More

by cmffurg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patti O

December 20, 2019

Dealership Rating
Employee Rating

The best experience every buy a vehicle I bought many vehicles by far Palmen Dodge was the best experience I had Salesman Tim Krikau which was the best Salesman ever Tim answered all of my q More

by Michael.collova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teddy Hendrix, Steve Schwaab

November 28, 2019

Dealership Rating

Oil change The appointment was on time, and the work was completed as expected. The car was delivered to me within the time I was told it would take. More

by rhnelson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Delord

November 19, 2019

Dealership Rating
Employee Rating

Poor customer service! I think the guy checking me in for my oil change was high or something, He checked my car for mileage and came back to his computer looked back at my More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 19, 2019

Palmen Dodge Chrysler Jeep Of Racine responded

I apologize for any inconvenience or lack of attention & service you experienced during your visit. Given these reviews are basically kept anonymous by Dealer Rater, with with no dates, and customers using screen names, I cannot look into this further or reach out to you directly by any other means than this. I can however say that the employee you tagged, Tim Krikau, is a sales rep here and could not have been the one to help you. If you could call me directly at the number below I would greatly appreciate the opportunity to speak with you further. Thank-you and have a nice day! Sincerely, Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com

Nov 19, 2019

Palmen Dodge Chrysler Jeep Of Racine responded

Michelle, I truly apologize for the bad experience with Tim and assure you he has been spoken to about it. The fact that you have been coming here instead of Martin's, right in your own backyard, is something we need to recognize, thus going above and beyond to serve you better. In the hopes of regaining your trust, I would like to make a couple of suggestions/offers to you. 1) If you have not already had it done elsewhere, if you wanted to come back this Saturday (or any other day that works) we will rotate your tires for free, and Patti works this Saturday (she works every other Saturday) so you could deal with her. If you've already had your tires done, then we will do your next oil change for free. Just let me know and we will accommodate you. 2) In the future, when setting an appointment, please call Patti or me directly and we will make sure your appointment gets set with her. Patti's direct line is (262) 504-1437 and mine is (262) 504-1451, and if we don't answer just leave a message. We value our customers' input and want to do everything possible to make sure their needs are being met in a friendly, helpful, timely, and professional manner, so if you wish to discuss things further please feel free to call. I am here Monday-Friday, between 8:00am and 6:00pm. Thank-you for your time and have a nice day! Sincerely, Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com

Nov 19, 2019

Michelle responded

I was in on Saturday and it was Tim Delord, my apologies. You can even ask Wally how upset I was due to the fact of my car sitting in the front lot after 20 min., unwashed and my tires were not even rotated like I asked!!! When I scheduled my appointment I was assigned to Patti, which I was disappointed to see that she wasn’t there. I’ve had other experiences there and from now on I’ll I start going to Martins, which closer to my home!

November 18, 2019

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Employee Rating

Service folks were great! Pati and everyone were terrific. They did a fantastic install job of my tonneau cover. Tony even cleaned the snow off my vehicle (young kid shovelin More

by Brian K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Schovain, Joshua Wampole, Pati

November 06, 2019

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Employee Rating

Outstanding service above and beyond what was expected! Tim and John went above and beyond expectations to help me with my vehicle problem. I’m so happy with the results! I’ll be using Palmen Motors for a More

by JOANNE_KAPRELIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Brinkman

November 01, 2019

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Employee Rating

Great overall experience! From test drive to pickup, not even a hiccup! Tim was friendly, courteous, knowledgeable and had a great sense of humor. Made the car buying experienc More

by MaggieK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi, Steve in Finance

October 24, 2019

Dealership Rating
Employee Rating

Good work performed Good service and friendly staff got us in quickly and wrote are car up. Asked questions and read back our issues we were having. Understood our compla More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 18, 2019

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Employee Rating

Great experience You will not regret or be disappointed in choosing to purchase your next vehicle from this dealership. The vehicle selection and attention to detail b More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Amburn, Matthew Gastaldi, Jessica Spencer

October 18, 2019

Dealership Rating
Employee Rating

Swift Service to correct issue Tim was excellent to work with and made sure I was taken care of in an extremely timely manner! I will absolutely be a repeat customer. Brenton More

by BDoughty325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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