Tim Linton

I sat there for an hour for a recall which I understand. Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! They said they would contact me the following week after the part arrived. I hadn’t heard anything by 3:00 Thursday afternoon so I called. They said the part was in and they scheduled an appointment for the following Monday morning. That day, I sat there for another two hours before they came to tell me they needed more time! They took me home and picked me up at the end of the day. So I had no vehicle the entire day. I specifically asked them to please not wash the car as I had just detailed it myself. They washed it. There was a screw on the drivers side floor mat which is never a good sign! Also, there was a wiring harness hanging down near the steering column! I tucked it back up. Also, I really enjoyed cleaning all the scuff marks the tech left on the door kick panel. On top of that, I received another recall letter today. I pray it’s just an update that I can do as I have no desire to spend another second at this dealership until the next oil change. This is not a good beginning to the customer - dealer relationship. The vehicle is driven by my wife and has approximately 13,000 miles on it! At this point, we are almost looking forward to when it gets 99,000 so we can sell it just so neither of us have to deal with that dealership. We understand that it’s a new dealership, however, come on it’s been 10 months. Not like it’s new to Janesville. Sincerely, Gregg Tatge More

by Gregg Tatge Verified Customer Verified Customer

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Wonderful experience! Fantastic customer service, Tim specifically. He was kind, patient helpful and listened carefully. Excellent selection of vehicles. It was a plea Fantastic customer service, Tim specifically. He was kind, patient helpful and listened carefully. Excellent selection of vehicles. It was a pleasurable experience all around. Thank you. Brad Weisinger. More

by BSWEISINGER Verified Customer Verified Customer

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The people there were very knowledge able and we're able to answer any and all questions without saying let me look that up. Everyone there were very polite asking if I needed anything offering to get coffe to answer any and all questions without saying let me look that up. Everyone there were very polite asking if I needed anything offering to get coffee or something to drink overall you couldn't find a better place to go buy a vehicle thanks to everyone there for helping me surprise my wife thanks again. George More

by SMAZ18 Verified Customer Verified Customer

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Outstanding experience buying from the Boucher Hyundai Team. All were excellent to work with. The salesman, Tim, worked with us to make our experience a success. He was extremely knowledgeable on the car Team. All were excellent to work with. The salesman, Tim, worked with us to make our experience a success. He was extremely knowledgeable on the car we bought. More

by ACAL4U Verified Customer Verified Customer

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Tim did an amazing job! Loved him for our salesman. He was very knowledgeable and very helpful. Can’t thank him enough! Loved him for our salesman. He was very knowledgeable and very helpful. Can’t thank him enough! More

by MARY57599 Verified Customer Verified Customer

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This is the 2nd time we have purchased a vehicle from Tim Linton, & our son purchased one as well and has always been a great experience, & full transparency always. He works hard to make sure you are ta Tim Linton, & our son purchased one as well and has always been a great experience, & full transparency always. He works hard to make sure you are taken care of. More

by Lupita Verified Customer Verified Customer

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Tim was AMAZING,the moment my husband and I pulled into the lot Tim was right there to great us with a handshake and a smile. the lot Tim was right there to great us with a handshake and a smile. More

by mztommie810 Verified Customer Verified Customer

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High quality, attentive and they listen. What I did not want they did not try to sell me. Unique, even within Boucher chain. What I did not want they did not try to sell me. Unique, even within Boucher chain. More

by KLAVDIVS Verified Customer Verified Customer

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They were professional. They were very through. Very friendly and easy to talk and deal with. They were very through. Very friendly and easy to talk and deal with. More

by MR.TODDMICHAEL Verified Customer Verified Customer

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We took the night to sit on what we were going to say on our review of Boucher Hyundai of Janesville. We are replacing our 2023 Palisade due to a bad hail storm we had a month ago. We had been to this loca our review of Boucher Hyundai of Janesville. We are replacing our 2023 Palisade due to a bad hail storm we had a month ago. We had been to this location for service in the past and liked this one better than another Hyundai location we had been to. We bought our last Palisade from the Madison location, but based on the service department and also being recommended by a close friend with the good service experience they had, we decided to go to Boucher. First of the Sales manager Cameron Mallory went above for us to with the pricing on the car due to a text message error that was sent on their part for an agreement of pricing for the car. He worked with Tim to honor that pricing and he was very professional! Once Tim sat with him to get the approval for the amount for the 2025 Palisade we asked Tim to generate a monthly price that our payment would roughly be at with so much money down. My wife decided to go forward and get the vehicle from their sister store and put a $500 down payment down and sign the sheet that had a rough estimate where we would be at monthly. The only “extra” cost we were told about would be the obvious tax and title fees. Now this is where it gets a bit shady and we were SO CLOSE to walking alway from the deal. After we finally got the insurance settlement, we texted Tim to schedule a pick up for Thursday (5/22). As soon as we arrived to the dealership Tim had us go right with the finance Manager Cory Botten. That’s where it went downhill, and we felt like we were getting bamboozled. As he was going over the paperwork, my wife and I noticed that they applied the Ceramic coating (ECP Plus Auto Armor car care) that was over $2,500. After telling Cory we never agreed to that, his response was didn’t you guys sign the sheet that had it on there when you put the down payment down. The sheet had the selling price of the vehicle typed up that we agreed to and Tim wrote the ECP) on the right side (with no pricing or anything) and NEVER asked us if we wanted it. He put the laminated sheet in front of us that shows what “value” it offers but we did say we aren’t interested in that but potentially an extended warranty but NOT the ceramic coating. My wife signed off since she was agreeing to the selling price not any shady add ons that was bundled in to the price. After we explained that to Cory he was in shock because the coating was already applied to the vehicle. Because it was never agreed to have the car protection plan they did take the charge off and obviously we still had the coating since they can’t rip that off. Cory was VERY robotic and his pitch was very scripted. Very flat personality. Zero personalization to the transaction and it felt like he memorized a script. We asked for a breakdown of the extended service prices he wasn’t able to provide that cost even tho we then signed that we decline it with a monthly breakdown in what the price would have been for each. For the extended warranty, we were presented with either a zero deductible or a 250. Nothing else. After we notice a 100 deductible with zero at the selling dealership, but that was not presented at all. We were also told that there was finance deals 4.99 for 60months or 5.99 for 72. Longer term was 7 something with Hyundai financial. When we got there the interest was for 7.69% and were told they didn’t know anything about any other specials - how does the finance department not know about either current or recent specials? Didn’t have much option besides to take this and will refinance at our bank for less then the original interest rate anyway. It felt like we were being an inconvenience to the finance dept rather then the excitement that you should have when someone gets a new car. We were not impressed that Tim added the car care protection without our knowledge and not impressed with your finance manager. We will still recommend the dealership even with the experience we had. More

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