"Excellent experience that I was not expecting. Was..."
Excellent experience that I was not expecting. Was expecting a somewhat condescending pressure situation like we have encountered in Barrington. Instead it was very much like the friendly, knowledgeable, honest, no pressure interactions I have with my small town (Hampshire) dealership. My wife was pleased and impressed with the whole process and she generally HATES buying a new car !!
"Tim McGrath went above and beyond . I was looking for an..."
Tim McGrath went above and beyond . I was looking for an used GLS63 and visited multiple dealership and got different offers and very different service . Tim was clearly the winner And he got my business .
"Friendly and courteous. As much as I dread buying cars..."
Friendly and courteous. As much as I dread buying cars because of the time it takes I found my experience as a first Mercedes customer to be positive.
"I had a fantastic experience working with Tim McGrath,..."
- Steph B.
I had a fantastic experience working with Tim McGrath, and the team at Mercedes-Benz of Hoffman Estates. We were approached quickly and kindly when we entered the showroom by Tim, who helped me throughout my entire shopping experience. From exploring options,
test driving, to answering my (many) questions and making sure that I got a personalized session teaching me how to use my new vehicle. I can’t recommend Tim highly enough, so fantastic to work with! Michael in finance was also also great, super quick, thorough, and personable. The entire team here made the shopping process very enjoyable!
"Mike Connolly, the GM is an upstanding gentleman. My..."
Mike Connolly, the GM is an upstanding gentleman. My purchase from them was not without incident. However, the aforementioned gentleman is righting their wrongs. Nothing more I can say but thank you.
"Excellent! The dealership went above and beyond from my..."
Excellent! The dealership went above and beyond from my expectations. Everyone was willing to work with me and put my needs first. I will recommend Hoffman Estates Mercedes to my friends and family thank you!
Other Employees Tagged:
, Manager Matt 5 Stars
"Let me start off by saying I visited multiple dealerships..."
Let me start off by saying I visited multiple dealerships in the area and was completely HORRIFIED at the lack of knowledge and customer service. From the first moment I walked into the Mercedes-Benz dealership in Hoffman Estates I was greeted and treated with respect. As a single woman who hold an executive level position, it was so refreshing that there was no "mansplaining" that happened. Even on my follow up visits I was always pleasantly greeted upon my entrance. Tim, was always on point, really nice, honest, informative and professional and always immediately to my texts/emails. Tim, Tom and Charlie worked out numbers for me that worked for all of us. I did not have to go back and forth 10 times to get the numbers to where I wanted them to be. The culture is friendly & professional without pretense. On my follow up visits, Tom got out from behind the desk to greet me and make sure everything was ok. This level of customer service is rare & refreshing. I highly recommend using this dealership and ask for Tim McGrath!
"Great service, friendly, patience, polite, respectful...."
Great service, friendly, patience, polite, respectful.
Would always go back for another car .
Great selection. High quality cars, clean, excellent conditions. For everyone’s purse.
"Professional, careful listening buyer’s requirements,..."
Professional, careful listening buyer’s requirements, took as without app all the time even if he was extremely busy .Totally recommend him! Five stars 5 ⭐️⭐️⭐️⭐️⭐️
"I would most definitely recommend this dealership. The..."
I would most definitely recommend this dealership. The staff, management, client advisors and sales team were all knowledgeable as well as helpful when it came to purchasing my vehicle. Tim my client advisor was highly persistent with finding me the right vehicle. 5 stars ⭐️⭐️⭐️⭐️⭐️