Tim Mhay | Page 8

Santa Fe I felt no pressure at this dealership and was able to walk the lot and examine cars to my satisfaction before test driving the Santa Fe. I loved it a I felt no pressure at this dealership and was able to walk the lot and examine cars to my satisfaction before test driving the Santa Fe. I loved it and came back the next day and showed it to my husband and leased a showroom car. I am very happy with the vehicle and the Conicelli dealership. More

by LAVITO Verified Customer Verified Customer

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Came back for another The staff was friendly and very easy to work with. Buying a car can be difficult and long process and they mad eit easy. I went back and bought anot The staff was friendly and very easy to work with. Buying a car can be difficult and long process and they mad eit easy. I went back and bought another car from them a week later so that pretty much says it all! Thank you Tim and Rob! More

by SFRANZINI Verified Customer Verified Customer

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From a Touring to a Sonata Had my Touring for 3 years. Upgraded to an awesome new Sonata for only $9.00 more per month. Tim Mhay is a helpful, diligent salesman who came in ex Had my Touring for 3 years. Upgraded to an awesome new Sonata for only $9.00 more per month. Tim Mhay is a helpful, diligent salesman who came in extra early for me on the day we sealed the deal. No high pressure tactics and no hidden costs. This is my third Hyundai from Conicelli and I will certainly contact Tim when I ready for my next one! Thanks Tim!! More

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Taking care of Business Conicelli sales people was everything I expected and then some,they work with you until I was able to lease a 2015 Hyundai Santa Fe Keep up the good Conicelli sales people was everything I expected and then some,they work with you until I was able to lease a 2015 Hyundai Santa Fe Keep up the good work More

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Drama Free Sale Hi Tim. I just wanted to take a minute to say thank you for Working hard to get me a good deal on my truck You were awesome wit Hi Tim. I just wanted to take a minute to say thank you for Working hard to get me a good deal on my truck You were awesome with us on Saturday I really enjoyed Talking with you. You made us feel very welcome and Took your time explaining everything to us and keeping us Informed on everything that was happening. Most salesmen don't do that so thank you for that. I look forward with speaking with you again when My wife looks for a jeep. THANKS AGAIN : Larry Huffman Sent from Yahoo Mail for iPhone More

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Great Experience In my search for a SUV on April 22, 2015. I had a great experience with Tom Mhay my sales person. He was very patient and gave me a number of options. In my search for a SUV on April 22, 2015. I had a great experience with Tom Mhay my sales person. He was very patient and gave me a number of options. He wasn't pushy like other dealers. I told him what I was looking for and the price range. He found the perfect SUV. I will tell everyone to go to Conicelli... the perfect car dealership. More

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Great Car Buying Experience! I’ve bought many vehicles new and used in the past 25 years. While personally I’ve had many great car buying experiences, of course I’ve had a few I w I’ve bought many vehicles new and used in the past 25 years. While personally I’ve had many great car buying experiences, of course I’ve had a few I would like to forget. Some I've resented for as long as I owned the vehicle. I would consider myself a ruthless car shopper, my wife refuses to ever go with me to any dealerships anymore. This is my experience with Conicelli Hyundai and is a dealership experience. Many reviews seem to go into detail regarding the actual cars, my experience is related directly to Conicelli Hyundai. This vehicle purchase was for my son and totally on his own. As a parent I assisted him as much as possible, without stepping on his toes. My only hope was that he would come away with a positive experience. I tried to warn him about car dealerships and to watch everything closely. Conicelli Hyundai was not our first choice specifically due to the distance from our house. There were a few reputable Hyundai dealers closer to us. However being the avid car shopper fortunately we just had, either bad vibes or unsuccessful negotiations with the other Hyundai dealerships. I knew of Conicelli, they have several dealerships in the area, great reviews and had an incredible inventory and selection. I contacted Diane McNeil in internet sales regarding a particular vehicle and model. She took my information and assured me she would get back as soon as possible. Less than an hour later she called back and said they did have several vehicles and the sales managers would be willing to work on pricing with myself and son. I scheduled an appointment for later that night and she sent me a confirmation email which requested I check in at the main receptionist counter upon arriving. When we showed up, the salesman we were assigned to was working with another client and they called a different salesman named Tim Mhay. After 15 minutes I knew this was our guy. I think we hit the salesman lottery. Tim was laid backed and listened to a father’s attempt to help his son with a complicated decision. He was never in a hurry and never pressured us. While we were still apart on our figures he assured me they would work on them rigorously, however we both agreed the price at the another dealership was a great price, he would have a hard time getting to those numbers on that vehicle. We left after 9:00pm, well after they closed for the night, as we drove home my son said to me, he was a nice guy and wondered why I warned him about salesmen? I told him we got lucky and I thought to myself they’ll come down and match the other dealer’s price. The next morning, Tim sent me an email following up with the both of us. He informed us they own different vehicles for different prices, and some they could work on better than others. He actually wished me luck at the other dealership? I knew Conicelli Hyundai was where I wanted my son to purchase his first new vehicle, but the numbers just weren’t there. I started checking out the reviews for the other dealership. Wow I can’t believe I didn’t see these before. Some incredible negative reviews. There was no way I was taking delivery of a free car from this dealership let alone my son’s first new car purchase. I immediately sent a reply email to Tim at Conicelli Hyundai, I expressed we wanted to purchase from Conicelli, immediately, however my son couldn’t afford the payment. I suggested perhaps we could split the difference and get the deal done. He assured me he would speak with his manager again however he was sure they were as low as they could go, but he would get back to me. He did get back to me in an email later on, which I really enjoyed the emails, this allowed everything to be documented. He of course had better news, while they couldn’t split the difference in the dealerships, he did offer us a final bottom price for the vehicle. I replied to him that I would definitely stop down and see him before going to the other dealership. He did say he was done with work at 6:00 tonight but would stay a little later, if only just to see us. Unfortunately we didn’t get to Conicelli until 6:45, I apologized for being so late traffic was a crazy. He did have the car ready for our inspection and test drive. I assured him we would be back quickly, he said take our time. Of course we got lost and didn’t get back for almost an hour. After another unsuccessful attempt at a lower price we all agreed the price offered from Conicelli on the particular car was more than fair for both of us. It was almost 9 at night and we hadn’t even started the paperwork. Tim then went in to the finance office and came back with 3 different payment plans. My son choose the one he wanted and that was that. After we took delivery of the vehicle well past closing time, I asked Tim, why didn’t he bring up the poor reviews at the other dealership, his reply was, that wasn’t the Conicelli way, car shoppers are well educated consumers these days. Bashing other dealerships was just not they’re concern, they concentrate on customer satisfaction. I must say during the whole process I met some wonderful car buyers in the dealership. Many who had purchased from Conicelli before. We had the pleasure to work with Diane McNeil, the new car manager Robert Durante, the certified used car manager Steve Finelli, the finance manager Steve Osbourne, and of course Tim Mhay, my very patient salesman. Everyone was very friendly and we never thought anything negative was going on. Thanks to the whole team at Conicelli Hyundai for making my son’s first car purchase a fair, positive, pain free and educated decision. As a very complicated consumer, we really appreciated how there was never any gimmicks or price adjustments. Everyone at the Conicelli family of dealerships should be proud to have such truly good people representing they’re company and serving our community. Thanks for a great car buying experience. A.R. Meyer More

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Great Experience Tim Mhay, our sales person was very thorough, going over our trade and finding us the exact Sante Fe Sports that we were looking for. Tim answered a Tim Mhay, our sales person was very thorough, going over our trade and finding us the exact Sante Fe Sports that we were looking for. Tim answered all our questions and when we left the dealership we were very pleased. I know that I would recommend Conicelli and Tim to my friends and family. More

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I'm a sales guy myself, so naturally when someone is trying to sell me something I am overly critical of the sales process and approach of the salesperson. That being said, I feel it is only right trying to sell me something I am overly critical of the sales process and approach of the salesperson. That being said, I feel it is only right to point out that the customer service and sales professionalism I experienced at Conicelli Hyundai, and from Tim Mhay in particular, was second to none. I found working with Tim Mhay to be easy, efficient, friendly, and informative. Overall, great experience and I will recommend the service of Tim Mhay and Conicelli Hyundai to anyone who asks where I bought my new car! More

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I recently attempted to purchase a new Hyundai Sonata from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a d from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a different salesperson for my in-person visit. After selecting a vehicle and agreeing on a price, I told the salesman that I intended to pay for the car with my VISA card. He replied that the credit card could only be accepted for $2500 of the purchase price. I questioned this, noting that my card limit was sufficient for the full purchase price of the vehicle. The salesman responded, very snidely, that he was "sure that my card limit was sufficient to purchase the whole building" but that this was simply their store policy. I noted then that their store policy violated VISA merchant rules (just Google "Visa International Operating Regulations Summary of Changes" - that document provides that, effective July 21, 2010 and in compliance with the 2010 Financial Reform Act, maximum credit card transaction limits are only permitted for government agencies and institutions of higher learning). I therefore asked the salesman to elevate the question to his manager, and he promised to have the manager call me. In the seven days since, I have not heard from either the manager or the salesman, despite leaving both a follow-up voicemail and email (in fact, in each of the multiple times I attempted to follow-up with the salesman by phone, I was informed by the receptionist that he was unavailable to speak with me). Throughout this attempted transaction, Conicelli reinforced many of the negative stereotypes of car dealers. After this frustrating experience, I certainly would not recommend this dealership to others and I will be filling a merchant complaint with VISA. I have since purchased a new Sonata elsewhere. FOLLOW UP (8/14/13): After I posted this review, the dealership contacted me with an offer of service coupons to encourage me to retract my review (for those of you who aren't familiar with how dealerrater works -- negative reviews of dealers who pay dealerrater a monthly fee are embargoed for two weeks, to give those dealers (so-called "certified dealers") an opportunity to persuade the commenter to retract their review. negative reviews of dealers who don't pay dealerrater a monthly fee are posted immediately). i replied that their service coupons would not be useful, as the dealership is not convenient to us for regular service, but i suggested instead that the dealer confirm on this site that, in the future, they would abide by VISA merchant rules and accept credit cards without a maximum limit. the dealership never responded to this suggestion. More

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