Tim Mhay | Page 9

I recently attempted to purchase a new Hyundai Sonata from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a d from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a different salesperson for my in-person visit. After selecting a vehicle and agreeing on a price, I told the salesman that I intended to pay for the car with my VISA card. He replied that the credit card could only be accepted for $2500 of the purchase price. I questioned this, noting that my card limit was sufficient for the full purchase price of the vehicle. The salesman responded, very snidely, that he was "sure that my card limit was sufficient to purchase the whole building" but that this was simply their store policy. I noted then that their store policy violated VISA merchant rules (just Google "Visa International Operating Regulations Summary of Changes" - that document provides that, effective July 21, 2010 and in compliance with the 2010 Financial Reform Act, maximum credit card transaction limits are only permitted for government agencies and institutions of higher learning). I therefore asked the salesman to elevate the question to his manager, and he promised to have the manager call me. In the seven days since, I have not heard from either the manager or the salesman, despite leaving both a follow-up voicemail and email (in fact, in each of the multiple times I attempted to follow-up with the salesman by phone, I was informed by the receptionist that he was unavailable to speak with me). Throughout this attempted transaction, Conicelli reinforced many of the negative stereotypes of car dealers. After this frustrating experience, I certainly would not recommend this dealership to others and I will be filling a merchant complaint with VISA. I have since purchased a new Sonata elsewhere. FOLLOW UP (8/14/13): After I posted this review, the dealership contacted me with an offer of service coupons to encourage me to retract my review (for those of you who aren't familiar with how dealerrater works -- negative reviews of dealers who pay dealerrater a monthly fee are embargoed for two weeks, to give those dealers (so-called "certified dealers") an opportunity to persuade the commenter to retract their review. negative reviews of dealers who don't pay dealerrater a monthly fee are posted immediately). i replied that their service coupons would not be useful, as the dealership is not convenient to us for regular service, but i suggested instead that the dealer confirm on this site that, in the future, they would abide by VISA merchant rules and accept credit cards without a maximum limit. the dealership never responded to this suggestion. More

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I would like to thank Tim Mhay for helping me pick that car that fit me best. He was pleasant and very easy to deal with. I would also like to thank Andrew Venezia who went above and beyond to make s car that fit me best. He was pleasant and very easy to deal with. I would also like to thank Andrew Venezia who went above and beyond to make sure my expierence in buying the car went smoothly. I have talked to Andrew and i will be recommending family and friends. The only reason i gave a 3 on quality of work was due to the detailing department had to detail the car twice, on seperate days. More

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