Tim O'Connell | Page 36

I arrived at Toyota of Naperville on Thursday, Aug. 29, 2013, shortly before noon. I was not even inside the dealership when Tim O'Connell came up and greeted me with a friendly hello and asked how he cou 2013, shortly before noon. I was not even inside the dealership when Tim O'Connell came up and greeted me with a friendly hello and asked how he could help me. I told him that I wanted to see a 2013 Toyota Highlander. He had a key for one in his hand, almost as if he had read my mind on why I was there. In actuality, he had just shown a Toyota Highlander to the previous customer and still had the key in his hand. After test driving the 2013 Highlander, I decided I wanted to test drive a 2013 Toyota 4Runner. As we approached the inventory of 2013 4Runners on the lot, I saw a red colored one. I wanted to purchase a red SUV with a roof rack, step rails and a trailer hitch. We moved to the front of the 2013 red 4Runner and I saw that it had the options that I wanted - almost as if it were a sign that this was the vehicle for me. Tim opened the vehicle and pointed out that it had a sun roof, leather seats, a navigational system and more. I said that all was nice but I was hooked by the roof rack, step rails and the trailer hitch. I was pleased that Tim listened to me and responded to my comments. He was knowledgeable, informative, friendly and honest. He and I had developed a friendly rapport and were working together in making sure I had the information I wanted and needed about the 4Runner. Since I needed to purchase a new vehicle, I told Tim I was ready to buy the 4Runner. We went to his desk and discussed the price for the 2013 red 4Runner that I had test driven. Since it was the end of the month AND the end of the model year, Tim and the sales manager were quite willing to give me the best price possible, in fact, they lowered it more than I had expected. I had to compromise on my wishes since the vehicle had more features than I really wanted, but the price was so good I knew I had to buy the 4Runner. Tim did all of the paperwork quickly and efficiently. I had to leave prior to the car being ready for me to drive home, so I returned the next day and met Tim at the dealership. He actually came in on his day off to make sure all of the paperwork was done correctly and to make sure he was the one who showed me all about the various systems in and on the car. Just prior to my getting the car, I met with David Kabanda, the accessory manager. He showed me the optional accessories that were available for the 4Runner. I will be returning next week to have them install mud flaps and door guards. David and I had an extremely informative and interesting conversation. He is a great person and it was my pleasure in speaking with him. Next, I met with Mohamed Aboutabl, the business manager. We discussed the extended warranty options for the 4Runner and I purchased an extended warranty. I tend to hold onto a vehicle after I purchase it and I have learned from past experience that it is a huge benefit to me to have an extended warranty. I do not view it as an added expense. I see it as a peace of mind element that makes using and driving the vehicle much more relaxing since I know I have protection when something needs attention. My conversation with Mohamed was enlightening and quite enjoyable. Upon leaving Mohamed's office, I was met by Tim who escorted me to the 4Runner. It was newly washed, full of gas, cleaned inside and out and ready to go. Tim showed me various things about operating the vehicle, programmed in my cell phone to the Blue Tooth app and made sure I understood the complete operation of the vehicle. He handed me his business card and said to be sure to call him if I had any questions about the 4Runner. All in all, I thoroughly enjoyed the entire process of buying the 4Runner. The personnel at Toyota of Naperville were professional, courteous, honest, helpful and, as the process evolved, became friends. I definitely will be returning to Toyota of Naperville and when I do I look forward to talking with Tim, David and Mohamed. More

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Tim O'Connell was a pleasure to deal with. From the begininng I met him my car buying experience was excellent. I ended up purchasing two new cars. I would highly recommend Naperville Toyota to other i begininng I met him my car buying experience was excellent. I ended up purchasing two new cars. I would highly recommend Naperville Toyota to other individuals. Great job Tim! More

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I bought a 2011 Honda odyssy in this location. Car is great. Price is great. Service is excellent. I would recommi nd this location to purchase a car. great. Price is great. Service is excellent. I would recommi nd this location to purchase a car. More

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I would definitely recommend Tim O'Connell and Toyota of Naperville to any of my friends or relative looking to purchase a car. Tim was very professional and knowledgeable without being overly aggressive of Naperville to any of my friends or relative looking to purchase a car. Tim was very professional and knowledgeable without being overly aggressive or pushy. We bought through the Cost Auto Program and Tim was able to set us up with a great deal. More

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Tim was great, friendly and accommodating. He explained things thoroughly and knew how to deal with a consumer who had done her homework! He was helpful showing me features of the Prius and synced my phone things thoroughly and knew how to deal with a consumer who had done her homework! He was helpful showing me features of the Prius and synced my phone. All great! More

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Tim O'Connell was an absolute joy to work with, not at all pushy and knew the Toyota / Scion line of vehicles inside and out. Very Professional and personable. at all pushy and knew the Toyota / Scion line of vehicles inside and out. Very Professional and personable. More

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Tim was very helpful to me when selecting my new Prius. We test-drove the one, and it was not what I really wanted. He then went out into the very hot weather and found another one for me, and that was th We test-drove the one, and it was not what I really wanted. He then went out into the very hot weather and found another one for me, and that was the one! He worked with me numerous time after the fact as well. I was very pleased with his help throughout the entire process. Thank you, Tim! More

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Tim has been a pleasure to deal with. He is a straight up guy and did not try to play any games with me. He was also available whenever I needed him. up guy and did not try to play any games with me. He was also available whenever I needed him. More

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Pleasant surprise. My experience was much better than expected. Tim O'Connell was very knowledgable on the product and followed up very quickly on all purchasing issues (price, trade, financing, warrant expected. Tim O'Connell was very knowledgable on the product and followed up very quickly on all purchasing issues (price, trade, financing, warranty, maintenance, cash back). The dealer made my purchase as fast and easy as possible. I would recommend this dealer. More

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Tim and Kris were both very friendly and professional. They took the time to make sure I had all the information I needed to make a purchase I would be happy with. And, I can definitely say that my famil They took the time to make sure I had all the information I needed to make a purchase I would be happy with. And, I can definitely say that my family and I are very happy with my new RAV4. More

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