Tim Raspiller

The entire process with Courtesy Volvo was great! Martin Esparza was amazing, everything was seamless! Martin Esparza was amazing, everything was seamless! More

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In one word AWAFUL, starting with Volvo billing, general manager, sales manager, service agents, sales agent etc, etc. My problem started 7 months age, I have not been able to get to finalize my previous le manager, sales manager, service agents, sales agent etc, etc. My problem started 7 months age, I have not been able to get to finalize my previous lease. Will never go back to volvo More

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EDITED REVIEW (4 star): After posting my original 2-star review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or voicemails. After some reflection, I've concluded that he is likely telling the truth. Tim and I have agreed to a solution that is fair to both sides, and I have updated my review accordingly. This incident aside, my experience with Courtesy Volvo Cars of Scottsdale was very favorable and I would consider buying from them again in the future. Original Review (2-stars): No Service after Sale. I really hate to do this, but hopefully it will help someone. We had a great experience at Courtesy Volvo of Scottsdale right up to point where we paid cash and drove the vehicle off the lot. After that, everything changed. When we got the vehicle home, we noticed a problem with the driver's side mirror. I don't know if it was broken all along or if it happened in the interim between inspecting the car and driving it home. I acknowledge both scenarios are possible. I not implying blame, but I wanted to discuss my options. I reached out by phone, text and email to the salesperson Brenna Kennedy and the Sales Manager Tim Raspiller. Neither Brenna nor Tim ever acknowledged any of attempts to communicate. Regardless of what happened to the mirror, I expect a reputable dealer to at least communicate with me after the sale. Instead, Courtesy Volvo of Scottsdale ghosted me. I'm stunned by this behavior and would have a hard time doing business with them in the future. More

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Poor knowledge, don't like to put things in writing, they don't acknowledge their own mistakes. I have had problems with them since January 2023; so far they have been unable or unwilling to fix it. I'm ho don't acknowledge their own mistakes. I have had problems with them since January 2023; so far they have been unable or unwilling to fix it. I'm hoping that by me posting my complaints, they will fix the problem More

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Unprofessional communication and rude behaviors. They just care about their pocket instead caring about customer satisfaction. They just care about their pocket instead caring about customer satisfaction. More

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Excellent service. I purchased a 2023 Volvo XC40 and they delivered it to my home in Sedona. Price negotiation was straightforward and Brandy explained all the cars fea I purchased a 2023 Volvo XC40 and they delivered it to my home in Sedona. Price negotiation was straightforward and Brandy explained all the cars features to me. More

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On Monday May 2, 2022 at 4:16pm, I received a call from Andrew Luis from a hidden phone number. His first question after verifying that he was speaking to me was, "did the dealership already contact you?" Andrew Luis from a hidden phone number. His first question after verifying that he was speaking to me was, "did the dealership already contact you?" His voice appeared to be in a panic, so I knew he was up to something. I gave him a generic response. Andrew immediately proceeded to threaten me during the call, and stated that if I did not remove my review, he would come after me. Andrews (Drew) behavior during the call was right on brand with what I experienced as I dealt with Andrew and the dealership. Andrew is immoral and should be punished for his deplorable behavior. I was informed that he quit or was canned. If you see his name at another dealership, run! He will lie and falsify details on your purchase contract, and lie about everything. More

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To Date I have had several different experiences with Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach. I made an appointment to come back to get some questions answered about the cars operation which wasn't exactly handled well and not much got accomplished because I had the wrong key and the person I dealt with wasn't able to answer some of my questions....... There is a monetary discrepancy which hasn't yet been finalized, but is being worked on, and should be refunded soon I am told. The Very Best Help I have received so far is from MAX who took the time to review some of the technical operations which were never fully explained to me and showed me how to operate my radio via my phone, awesome!! I am taking my new car on my first road trip and he helped me understand all the importance features I will be using. I would like to know that management reads these reviews and acknowledges Max's great knowledge and the "Courteous" service he provides. More

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I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only to be told they lost the key. This would not have been an issue as well have another key but instead they chose to avoid the issue. They told me they would then call once the key was found but a week went by with no calls. So reached out again, finally for them to tell me they will give a new key. I still never heard back from the original service guy. This brings me to today. Was driving back from a trip and just made it to the dealership at 1:30 with the car needing some help. Judd was the only person in service and said he would get it back there and we should wait. So an hour passed and we went to find him for an update. It is 2:30 and he said the parts guy is on lunch and does not know if they have the part. So then they said they would drive us to get something to eat, one the way I asked what time they closed and they responded with 4pm. At this time there was an only an hour and 15 minutes left till they closed. I was blown away, were they going to leave us at our food destination with no way to get back? So I had the driver take us back to the dealership since there was no way the car could be repaired before close. So instead of just being honest and letting us go home they had us sit there till almost close. The only manager that was there was the sales manager and we were told he had deals to close since it is a Saturday and would talk to us when he found time. So we decided to get an Uber and leave and I'm sure will have to chase any sort of follow up to get our car back. While I love my Volvo I will be looking at a different vehicle to trade in for it so I don't have to deal with this dealership. I would recommend people to look at other options because once the joy of the purchase is compete the service will feel like a betrayal. More

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Andrew is a liar, and has deplorable character! I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to end, I was lied to by Tim Raspiller, Sales Manager, 480-291-5117, traspiller@courtesyautomotivegroup.com, Vehicle Sales Maxwell Chiandet, 480-527-2922, Mchiandet@courtesyautomotivegroup.com, & Andrew "Drew" Luis Finance Manager, dluis@courtesyautomotivegroup.com 480-291-5100. Long story short, they lied about everything! They overcharged me by over $4,000.00. They didn’t utilize the pre-approval provided by my bank. They deceptively documented all of the contracts with my banks name as the lien holder, even though they secretly went with another bank and increased by APR over 3%. When I asked about the APR I was told that higher APRS mistakes happen and that I could call my bank to modify. Drew deliberately failed to tell me then that they used another bank. When I spoke with Drew a week later he finally revealed that they changed the bank. His excuse was that the deal wasn’t complete, even though I signed all of the contracts and he confirmed that the lien holder was indeed my bank. I requested details showing my pre-approval was “declined”, the approval letter from the bank they chose for me without my knowledge, documentation of the final sale, & other documents. It’s been 2 weeks and Drew has failed to provide those documents. Its been a month and I still have no documentation or contact information for the lien holder. Drew lied about not having the terms & conditions to the warranty that was offered. He refused to cancel the contract upon my request when there were no terms & conditions provided. I called the warranty company, they told me that Drew/Courtesy has the terms & conditions on site and that they should’ve been provided to me. Drew told me that Courtesy only offers the Level 4 warranty, which was a lie. I have record of Drew stating that Courtesy offers levels 1-4 but he knowingly only offered me the most expensive warranty. The warranty company also confirmed that levels 1-3 were an option for me. I also have record of Drew lying about the cancellation details of the warranty. AVOID DREW AND THIS DEALERSHIP AT ALL COST. More

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