Tim Smith
Tim Smith at Certified Benz & Beemer

Tim Smith | Page 37

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
494 Reviews
5.0

494 Reviews

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494 Reviews of Tim Smith

November 30, 2020

Dealership Rating
Employee Rating

Robert was amazing to work with. could not ask for a better salesman. He made it a very simple process and never too pushy. I would recommend him to ANYONE. More

by cpa200880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nissa Juarez, Robert Kirkwood

Nov 30, 2020

Certified Benz & Beemer responded

Dear cpa200880: Thanks so much for taking the time to compliment the outstanding customer service that Robert provided for you. We really appreciate your kind words and support. We are grateful for your kind recommendation and look forward to working with you again in the future.

November 26, 2020

Dealership Rating
Employee Rating

I recently purchased a 2018 BMW 430i Convertible from CBB. The service was great. Tim and Nissa mostly handled the process. Tim even video-recorded the car and sent a Youtube link to watch the video. Nis More

by Johnny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nissa

Nov 28, 2020

Certified Benz & Beemer responded

Dear Johnny: You are very welcome and thank you for sharing your detailed feedback with us. We are delighted that Tim and Nissa provided you with outstanding customer service during the sales process. We also appreciate your comments about the delay and lack of update on the status of the delivery of vehicle and apologize for any inconvenience that this may have caused you. We are sincerely grateful for both your business as well as your recommendation of CBB to others. Please let us know if we can ever be of assistance to you again in the future.

November 17, 2020

Dealership Rating
Employee Rating

Nice dealer, no pressure. Straight forward pricing, fair offer on my trade. Very up front with the dealer adds early on so there weren’t any surprises later on. More

by Csandige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nissa Juarez

Nov 17, 2020

Certified Benz & Beemer responded

Dear Csandige: We are so glad that you appreciated our fully transparent sales process without any pressure. It's nice to hear that you liked our market-based pricing and that you were able to get a fair price on your trade-in. Thanks so much for your business and we look forward to working with you again in the future.

November 06, 2020

Dealership Rating
Employee Rating

Absolutely fantastic service, our sales associate worked hard to make a great experience when walking the lot and test driving vehicles, and he didn't apply pressure or use gimmicky sales tactics - very pro More

by Garrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 05, 2021

Certified Benz & Beemer responded

Dear Garrett: I am delighted to hear that we were able to provide you with such fantastic customer service without any pressure. While many of our customers appreciate our market-based pricing, we understand that there are still customers who prefer the back-and-forth negotiation process. I am disappointed that you would not recommend our services to others and welcome the opportunity to discuss that with you to see if there where we fell short. I would really appreciate it if you would please contact me at the dealership at your convenience. Sincerely, Jack Schneider, Owner

October 20, 2020

Dealership Rating
Employee Rating

Tim Smith at certified BenzBeemer was a true pleasure to work with. No pressure, very knowledgeable. Bought a great car the same day! Thanks Tim More

by Prmiller4041
Recommend Dealer
Yes

Other Employees Tagged: Collin Moore, Ricardo Padilla

Oct 21, 2020

Certified Benz & Beemer responded

Dear Prmiller4041: You are very welcome and thank you for letting our customers know about how well Tim and CBB treated you. We really appreciate the opportunity to earn your business and sincerely hope to have the pleasure of working with you again.

October 20, 2020

Dealership Rating
Employee Rating

We had an excellent experience with Tim Smith! I got the car of my dreams!! Reasonable price, no pressure and a smooth transaction. I highly recommend!! More

by TRACYM.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2020

Certified Benz & Beemer responded

Dear Tracy: We couldn't be more pleased to hear that Tim helped you to get into the car of your dreams! We are delighted that you had an excellent car buying experience without any pressure. Thanks so much for your kind words and support. We always appreciate the recommendation of CBB from our happy customers too. Please do not hesitate to let us know when we can ever assist you again.

October 19, 2020

Dealership Rating
Employee Rating

It was a great car buying experience as a first time buyer! I feel confident in my purchase because of the quality of service and the quality of the vehicles! More

by Melissabdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2020

Certified Benz & Beemer responded

Dear missabdiaz: We couldn't be more pleased to hear about your wonderful car buying experience! We are glad that you liked our inventory as well as our customer service. Thanks so much for giving CBB the opportunity to earn your business and we look forward to providing you with another high quality experience in the future.

October 13, 2020

Dealership Rating
Employee Rating

Tim was so helpful in helping me find my dream car! He was very personable and made the entire experience stress free and quick! He was patient with me and found ways to make the car I wanted possible whi More

by tia.clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2020

Certified Benz & Beemer responded

Dear tia.clarke: Nothing makes us happier than knowing that we were able to help our customers get their dream car while delivering exceptional service! We are delighted that Tim helped to accomplish that with his patience and professionalism. We are thankful for your business as well as your strong recommendation of Tim and CBB to others. Please let us know when we can provide you with another 5 Star experience in the future.

October 04, 2020

Dealership Rating
Employee Rating

Excellent experience from start to finish. By having a huge selection of all makes, models and brands we found ourselves the perfect vehicle. Tim Smith took excellent care of us and was a pleasure to wor More

by mkscheuler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2020

Certified Benz & Beemer responded

Dear mkscheuler: We couldn't be more pleased that you let our customers know about our wide selection of top notch vehicles. Thanks for sharing how Tim helped you find the perfect vehicle. Thanks so much for your business! We look forward to the pleasure of working with you again.

October 01, 2020

Dealership Rating
Employee Rating

Robert Kirkwood was exceptional to work with. Went above and beyond and even came in on his day off to assist. I will definitely recommend him to all my friends and family. More

by Vroomvroom602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David James , Robert Kirkwood, Collin Moore

Oct 01, 2020

Certified Benz & Beemer responded

Dear Vroomvroom602: We really appreciate that you have taken the time to share your feedback with us. It's great to hear that Robert went above and beyond in assisting you. Thanks so much for choosing CBB and for recommending our dealership to your friends and family. We hope to have the pleasure of assisting you again in the future.

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