Tim Thompson
Tim Thompson at Rock County Honda

Tim Thompson | Page 2

General Sales Manager

Rock County Honda

3636 E Milwaukee St
Janesville , WI 53546

not yet
rated
159 Reviews

I have one amazing wife, two delightful children, three wicked awesome dogs, four kinds of crazy birds and five beautiful acres to enjoy them all with. I also manage a team of sales people who are all genuinely awesome human beings.

not yet
rated

159 Reviews

Write a Review

Dealership Experience

19 yrs, 3 mos

Industry Experience

26 yrs, 2 mos

Languages Spoken

English English

159 Reviews of Tim Thompson

June 04, 2021

Dealership Rating
Employee Rating

Everything went as anticipated. Superb help in all departments. Been shopping there for years. Hard to beat the comforting feeling I come away with every time. More

by BZICKERT1948
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stemm, Kim Plath , Hayley Wilson

Jun 04, 2021

Rock County Honda responded

Hi BZICKERT1948 Happy to hear that we could provide you with superb help. At Rock County Honda, when you walk into our doors we will always make you feel welcome. Thanks for the amazing review.

May 26, 2021

Dealership Rating
Employee Rating

Rock County Honda was great to deal with. Very professional and very fair. They made buying a new vehicle easy, and they gave me a fair price for my trade-in. I'd highly recommend them to others. More

by BHD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Burnie Bailey, Jeff Dougherty , Ellie Brown, Hayley Wilson

May 28, 2021

Rock County Honda responded

Hi BHD, Glad we could make the car buying experience easy for you. At Rock County Honda, we strive to make buying a car as smooth as possible. Thanks for the amazing review.

May 15, 2021

Dealership Rating
Employee Rating

I put money down to buy a new 2021 Ridgeline on 2/26/2021. I had been dealing with the salesman Tom, who was great but when I stopped into the dealership I worked directly with Tim the sale manager More

by Disappointed1
Recommend Dealer
No

Other Employees Tagged: Tom Stemm , Hayley Wilson

May 15, 2021

Rock County Honda responded

Hello sir. I totally understand your disappointment. When you ordered the vehicle at the end of February we were expecting it by the end of March and the finance programs ran through 5/3, so I assumed we'd be ok even if it was a little late. Because of the micro-chip shortage the factory's closed down for a couple weeks at the end of March which through the whole system out of whack and as you know, caused a major delay in manufacturing. The manufacturer changed the incentivized rate as of 5/4 and I do apologize for not letting you know about that before you got in to the dealership. Tom or I should have reached out and so I apologize for that. I also apologize if you took my words wrong in regards to selling it to another customer. I was just laying that a refund was an option if you didn't want to pay the 1.9%. My internet provider made a mistake on the price when it was first posted on our website at the end of February. I explained that to you when we made the deal at the end of February and I also explained that I am under no obligation to honor a price that is an obvious mistake. But I did. You bought one of the hottest selling vehicles Honda has right now and you got it below our cost so I feel like we did get you the best deal we could. I'm sorry if you don't agree, an un-happy customer is never our intent and I get the frustration with the manufacturer changing the incentivized rate. I hope you enjoy the truck as much as I expect you will, they are beautiful trucks, and that is what I meant by being rewarded for you patience. I'm sorry of the lack of, or mis-communication on this deal but we appreciate your business and your feedback, we will definitely use it to improve the next time we're in a similar situation!! Tim Thompson Sales Manager

May 12, 2021

Dealership Rating
Employee Rating

Me and my wife stopped by to look at a Honda ridgeline and we were met by the sales person named Tom who was very polite and knowledgeable and accommodating to both of us. The dealership from start to fin More

by Imagebytwoz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stemm, Burnie Bailey , Hayley Wilson

May 17, 2021

Rock County Honda responded

Hi Imagebytwoz, Happy to hear we could go above and beyond yours and your wife's expectations. At Rock County Honda, we aim to please and accommodate all those who walk onto our lot. Thanks for the amazing review:)

May 11, 2021

Dealership Rating

Such a great experience buying a new car! They have the most caring and helpful staff! I love my new car and after shopping around know I bought it from the right place. More

by Dh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stemm , Hayley Wilson

May 12, 2021

Rock County Honda responded

Hi Dh, We are so glad that we could make the car buying experience great! At Rock County Honda, we try our best to make the process as smooth as possible. Thanks for the amazing review! :)

April 27, 2021

Dealership Rating
Employee Rating

I had a wonderful experience working with Jeff and Hayley. They accommodated all of my needs on a very short notice and I couldn’t be happier with my purchase! More

by KAREN5174
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dougherty , Hayley Wilson

Apr 28, 2021

Rock County Honda responded

Hi KAREN5174, So glad to hear that we could accommodate all your needs. At Rock County Honda, we will always take care of you no matter how short the notice may be. Thanks for the amazing review! Enjoy the new car!

April 26, 2021

Dealership Rating

Excellent customer service from entrance to exit. Burnie and Kane delivered professionalism and experience. I would recommend this Dealership again and i will return. The entire experience was excellent. More

by jenrusjim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kane Perkins, Burnie Bailey , Hayley Wilson

Apr 26, 2021

Rock County Honda responded

Hi Jenrusjim, Happy to hear that we could provide an excellent experience! At Rock County Honda, our goal is to make the car buying process easy and professional from start to finish. Thanks for the amazing review!

April 23, 2021

Dealership Rating
Employee Rating

My experience was awesome and I would recommend this dealership to others. The pricing was very good and they worked with me to get me taken care of and happy with my new vehicle. More

by FBAGGINS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stemm, Burnie Bailey , Hayley Wilson

Apr 26, 2021

Rock County Honda responded

Hi FBAGGINS79, Glad to hear we could make your experience awesome! At Rock County Honda, we will always take care of you! Thanks for the amazing review! Enjoy the new vehicle!

April 21, 2021

Dealership Rating

Jacob Horn was probably the easiest sales person I've ever worked with. Hailey made the process smooth and easy! Very clean and friendly staff! More

by BP32666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hayley Wilson, Jacob Horn 💥💥💥💥💥

Apr 22, 2021

Rock County Honda responded

Hi BP32666, At Rock County Honda, we strive to make the car buying process easy, smooth, and stress free. Happy to hear that Jacob and Hayley could make your experience great! Thanks for the great review. :)

April 07, 2021

Dealership Rating
Employee Rating

Great customer service. I was offered excellent sale price for the vehicle, which no other dealerships around the area could beat. Thank for offering your trust! More

by Zeeshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rocio Medina, Hayley Wilson

Apr 07, 2021

Rock County Honda responded

Hi Zeeshan, Happy to hear that we could impress you with our customer service. At Rock County Honda, our team will always take great care of you and get you a great deal! Thanks for the great review! :)

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