Timothy Ezenagu | Page 3

Fitzgerald Toyota Gaithersburg responded

Dear Alex, Thank you for sharing your feedback and for choosing Fitzgerald Toyota for your purchase! We understand that fixed pricing can feel different, but our No Haggle, No Hassle pricing policy is designed to ensure transparency and fairness for all our customers. We’re delighted to hear that Tim provided exceptional service and went the extra mile to accommodate your travel schedule. Your satisfaction is our top priority, and we're thrilled he made your experience a positive one. If you have any further questions or need assistance, please don’t hesitate to reach out. We hope you’re enjoying your new vehicle! Best regards, Seena Sales Manager Fitzgerald Toyota

Fitzgerald Toyota Gaithersburg responded

Hi Tykshine, Thank you for such an incredible review! We’re thrilled to hear how dedicated Chris was to finding the perfect car for you. Your kind words and enthusiasm truly mean a lot to us—and we agree, Chris deserves all the stars! If you ever need anything, don’t hesitate to reach out. Enjoy every mile in your new car! 🙏🏽💪🏾 Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg

Fitzgerald Toyota Gaithersburg responded

Hi Rachel and Marc, Thank you for sharing your experience! We’re so glad to hear that Chris made you feel comfortable and supported as you explored your options. Providing a no-pressure, transparent environment is what we strive for, and it’s wonderful to know that Chris delivered just that. We truly appreciate your kind words and look forward to working with you again in the future. Enjoy your new car! Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg

Fitzgerald Toyota Gaithersburg responded

Hi Hose, Thank you for your kind review! We’re delighted to hear that Timothy provided excellent guidance and helped you find a nice and clean Toyota Prius. We’re proud to have team members like Timothy who make the car-buying process smooth and enjoyable. Your appreciation means a lot to us, and we’re so glad you had a positive experience at Fitzgerald Toyota. If you need anything in the future, please don’t hesitate to reach out. Best regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg

Fitzgerald Toyota Gaithersburg responded

Hi Kolapo, Thank you so much for sharing your experience! We’re thrilled to hear that Timothy and Beman helped you find your dream car and made the process enjoyable. Providing expert, friendly service is what we aim for, and it means a lot to know we met your expectations. If you ever have any questions or need assistance, please feel free to reach out. Enjoy every moment with your new car! Warm regards, Seena, Sales Manager Fitzgerald Toyota Gaithersburg

Fitzgerald Toyota Gaithersburg responded

Thank you for your feedback, Anthony. We sincerely apologize for the cleaning issues you experienced with your vehicle. We take pride in our service, and it's disappointing to hear that we fell short during your second purchase. Your satisfaction is important to us, and we would like the opportunity to make it right. Please feel free to reach out directly so we can address your concerns and improve your experience. Thank you for bringing this to our attention. Best regards, Seena Pishva (pishvas@fitzmall.com) Sales Manager Fitzgerald Toyota

Fitzgerald Toyota Gaithersburg responded

Thank you for your feedback, Lbkkay! We’re glad to hear that our team went above and beyond to ensure you received the best options for your needs. Providing excellent service is our top priority, and we appreciate your recognition of our efforts. If you have any questions or need assistance in the future, please feel free to reach out! Best regards, Seena Pishva Sales Manager Fitzgerald Toyota