Tina Dickenson

Dropped off vehicle day prior to having a 7am appointment to diagnose issue. Day of appointment, didn't hear anything by 11am. Took over 3 and a half hours of calling every 20 to 30 min before I had the sale to diagnose issue. Day of appointment, didn't hear anything by 11am. Took over 3 and a half hours of calling every 20 to 30 min before I had the sales manager walk over and have the service rep take my call to which they provided me the update that the tech found nothing wrong. My vehicle still has a fuel smell coming through the vents and mixing into the oil but they couldn't find any issue. $250 diagnostic fee for nothing. More

by JORDAN.EUBANKS Verified Customer Verified Customer

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They were friendly, knowledgeable and handled the work in a timely manner. They responded to my questions quickly! a timely manner. They responded to my questions quickly! More

by paulastory23 Verified Customer Verified Customer

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I was told my car would be in for servicing until the end of the business day but my service advisor was able to get me in and out in less than 5 hours for oil change, state inspection and tire rotation. Als of the business day but my service advisor was able to get me in and out in less than 5 hours for oil change, state inspection and tire rotation. Also, my service advisor was very sweet and congratulations again Haley on your bundle of joy. Thank you Southern Auto! More

by Bre Verified Customer Verified Customer

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What I kike about Southern Dodge is that they tell you exactly what needs to be done, they give you a fair price and then the work is completed properly and on time. As a customer, that is exactly what yo exactly what needs to be done, they give you a fair price and then the work is completed properly and on time. As a customer, that is exactly what you want from you dealer. More

by markufford Verified Customer Verified Customer

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Hard to call in to get to talk to anyone. My car was forgotten about. My car was forgotten about. More

by mstrickland81 Verified Customer Verified Customer

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It took 3 days to get the vehicle back. The cost of running a diagnostic is expensive and the problem wasn’t even fixed The cost of running a diagnostic is expensive and the problem wasn’t even fixed More

by gomezch724 Verified Customer Verified Customer

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Would not suggest purchasing a car or service from this dealership brand. Used them many times and each experience was much less than desirable outcome. They may have an issue with serving minorities. Some dealership brand. Used them many times and each experience was much less than desirable outcome. They may have an issue with serving minorities. Something that should be considered if an other than White person is looking to purchase services from this dealership brand. More

by Emmanuel Verified Customer Verified Customer

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When the vehicle was returned they hadn't resecured the bottom of the car so it was dragging. When we brought it back to be fixed the mechanic told my husband he didn't know what he was talking about and t bottom of the car so it was dragging. When we brought it back to be fixed the mechanic told my husband he didn't know what he was talking about and then stated they didn't need to remove it to fix the oil pan. More

by hayleym.pritchett Verified Customer Verified Customer

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Southern is the only dealer I recommend for service work. Tina in service is rockstar. Tina in service is rockstar. More

by D.M.H. Verified Customer Verified Customer

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Unsatisfactory communication. My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No actio My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No action has been taken. I then stated that I would pay to get my car back and to order the parts. Saturday parts were ordered. Tuesday the information is submitted to warranty. Wrong parts arrive Wednesday. Correct parts arrive and car is ready Friday (Warranty also approved on Friday). If I had waited for the warranty request to be submitted no action would have been taken on my car for 7 days. I was told that it was busy and I arrived without notice. No mention was made that my car could not be seen for a week. I would have gone elsewhere. Part way through this, I left a message with the service manager - no call back received. The service rep was pleasant but lacked communication. More

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