Tina Romeo | Page 13

In light of their recent commercial. In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on G In light of their recent commercial, claiming being highly rated on dealer rater, here is my experience with this service center, originally left on Google last fall. At the end of this, Mike Kelly emailed me (magically they were able to figure out who it was, despite my name being on NONE of the paperwork), and refunded the cost of the service. Originally he wanted us to come back to the dealership to pick up a check, which we informed him was NOT happening, so he mailed it. I appreciate the gesture, but he then immediately asked me to "consider" removing my review. I "considered" it and decided he isn't allowed to buy me off to keep me quiet. With that said, here's the sort of service you can expect at this dealership: THIS PLACE IS A RIP OFF! ABSOLUTELY HORRIBLE experience. Had our car towed in after hours (of course, the rental service was "by appointment only", even though the rental hub down the block had a lot FULL of cars, because everyone schedules their car breaking down, right?), didn't receive any confirmation that our car was even there for 2 days (strike one). When they finally did get around to calling us back, they stated that "Eric" spoke with us yesterday, which never happened (strike two), and tried to charge us 4x the price of the part (strike three, at this point, we are completely done dealing with this SCAM of a service center). We requested to speak to the service manager and GM, and stated we would be in at 6PM, which we were told would be fine. When we arrived, not only was the GM gone for the day (no one even apologized, even though we were explicitly told on the phone we would be able to speak to him), but the service manager was there... wearing shorts and flip flops. Unbelievably poor first impression, knowing that he was going to be dealing with upset customers, but this was just the beginning of his ineptitude. I had to tell him to watch his tone, because of the unbelievably disrespectful way he was "listening" to our concerns. In the course of our conversation, he constantly spoke over and interrupted us, told us "I didn't stay late to get yelled at" and was noticably more interested in being praised for staying an hour late (NOT in dress code) than he was in actually helping solve our problem. He went on to explain that sometimes they don't even know cars are in their lot for days, with the keys under the mat, which was very concerning when it comes to security of the cars on the lot (how long would it take to notice my car was stolen? Would anyone there even care if it were?). Worst of all, when we began to ask specific questions about the product that he claimed we needed, he began to fumble and couldn't even name the TYPE of part, let alone the specific one for our model (yet he was also still insisting that he knows what he's talking about, which it was obvious he didn't). The SERVICE MANAGER can't even competently describe the services required, when he knew we were coming in specifically to discuss the problem? Unreal and unprofessional. I would NEVER recommend this service center, and they have lost our future business for good. Given the opportunity to make things right, they chose to not do so. Good riddance! Do yourself a favor and take your car LITERALLY ANYWHERE ELSE. More

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Super fast and efficient Tina knew I was so stressed out and she helped me out! She was fast which I totally appreciated after being at another dealer earlier in the day. She Tina knew I was so stressed out and she helped me out! She was fast which I totally appreciated after being at another dealer earlier in the day. She was upbeat and funny. Seriously go to Tina if you are looking for a car. NO BS straight forward More

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Tina Was Great Tina and the Hyundai team made my car buying experience fast, easy and overall an enjoyable experience. If you are looking for a Hyundai or Genesis th Tina and the Hyundai team made my car buying experience fast, easy and overall an enjoyable experience. If you are looking for a Hyundai or Genesis this is a fantastic place to do business. More

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exceptional This is my second purchase from this dealership and have experienced excellent service. I would highly recommend it to anyone looking for a car or ser This is my second purchase from this dealership and have experienced excellent service. I would highly recommend it to anyone looking for a car or service More

by gina_gina52 Verified Customer Verified Customer

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New Sonata Felt comfortable and at ease. No pressure and staff cooperative and answered all questions. Would recommend others to dealership without hesitation. C Felt comfortable and at ease. No pressure and staff cooperative and answered all questions. Would recommend others to dealership without hesitation. Car delivered on time and spotless. More

by kievee Verified Customer Verified Customer

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Best buying experience Straightforward discussions. Explained everything I asked about. Was never pushy and made the experience the best I have ever seen buying a car. Would Straightforward discussions. Explained everything I asked about. Was never pushy and made the experience the best I have ever seen buying a car. Would definitely return again. More

by sleepybauer Verified Customer Verified Customer

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Employees The entire staff and Lester Glenn very professional and always helpful. I am Planning on being a repeat customer for many years to come. This is my The entire staff and Lester Glenn very professional and always helpful. I am Planning on being a repeat customer for many years to come. This is my 2nd purchase of a Sonata Limited in 5 years. More

by kskirk Verified Customer Verified Customer

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The Best Experience Tina Duff is extremely professional. She took me through the process from soup to nuts. I would recommend her to all my friends. Lester Glenn is th Tina Duff is extremely professional. She took me through the process from soup to nuts. I would recommend her to all my friends. Lester Glenn is the best Hyundai dealership I have ever been to. More

by greg73 Verified Customer Verified Customer

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Lester Glenn Family The staff at Lester Glenn Hyundai make you feel like family. They take the time to understand what you are looking for and definitely deliver. I could The staff at Lester Glenn Hyundai make you feel like family. They take the time to understand what you are looking for and definitely deliver. I couldn't be any happier with a dealership than I am with this one. 5 stars across the board!!! More

by Bauer8375 Verified Customer Verified Customer

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Excellent leasing experience. This is the second time that I leased a vehicle from Lester Glenn Hyundai. The salesperson and sales manager were great to work with and made this tra This is the second time that I leased a vehicle from Lester Glenn Hyundai. The salesperson and sales manager were great to work with and made this transaction a pleasant experience. More

by masterpaula Verified Customer Verified Customer

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