Tito Villalvazo | Page 3

Fast, Friendly Service Car had an issue with battery.. called my sales man Tito he immediately had LT call me to try and resolve over phone.. got my car started via jumper c Car had an issue with battery.. called my sales man Tito he immediately had LT call me to try and resolve over phone.. got my car started via jumper cables had my son take in and LT had battery replaced.. thank you!! More

by virginia_studio110 Verified Customer Verified Customer

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Great service. Very friendly Tito was friendly and made me feel comfortable threw the entire process and also did not have to spent all night making the purchase. Great Experien Tito was friendly and made me feel comfortable threw the entire process and also did not have to spent all night making the purchase. Great Experience!!! More

by BKFST59 Verified Customer Verified Customer

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Professionalism The people at this place are total professional --- I am always treated with kindness and respect. I recommend this dealership and service center to The people at this place are total professional --- I am always treated with kindness and respect. I recommend this dealership and service center to family and friends. More

by toni.kincanon Verified Customer Verified Customer

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Superior Customer Service from a Great Local Dealership! Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, Castle Buick GMC of North Riverside is committed to GREAT CUSTOMER EXPERIENCES! If your looking to Purchase/Service a Vehicle this is THE BEST PLACE, from Management/Vehicle Service Team! Committed toContinued Customer Service with a SMILE! Thanks for being the Best Choice for our Community! Together Everyone Achieve More. # TEAM More

by OBEDA01 Verified Customer Verified Customer

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Purchase of Buick Regal We initially went to Castle to look at the Regal but from the time we walked in the door the experience was top notch. Very knowledgeable about the ca We initially went to Castle to look at the Regal but from the time we walked in the door the experience was top notch. Very knowledgeable about the car and transparent on the pricing. We would recommend Castle to others More

by SH617 Verified Customer Verified Customer

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Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More

by Customer601 Verified Customer Verified Customer

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New SUV purchase Dealer experience was great except for the price discrepency on one of the rebates we had. Worked through it though and was able to meet the promised Dealer experience was great except for the price discrepency on one of the rebates we had. Worked through it though and was able to meet the promised price. More

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Oil change and maintenance sercive on my lease. Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of th Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of the friendliest Buick dealerships around. Once I'm done with this lease, I don't think I will be coming back there for my 4th lease. More

by REE929 Verified Customer Verified Customer

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very good I tried to deal with dealerships near me, but didn't have much luck. Found Castle on the internet, and I'm glad I did. I tried to deal with dealerships near me, but didn't have much luck. Found Castle on the internet, and I'm glad I did. More

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Great Service Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank Y Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank You AJ More

by ajurado07 Verified Customer Verified Customer

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