Toby Bryant | Page 2

The dealership was very clean and organized. The workers were very nice and welcoming. Always greater us with a smile. The workers were very nice and welcoming. Always greater us with a smile. More

by wmysham97 Verified Customer Verified Customer

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Very easy person to talk to, he helped me understand the process of purchasing the car process of purchasing the car More

by ESABELWARREN Verified Customer Verified Customer

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Quick and easy to deal with. I would recommend them to anyone looking for a new car. I would recommend them to anyone looking for a new car. More

by jason98mc Verified Customer Verified Customer

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Worked very hard to earn my business. This is my 2nd vehicle to purchase there. This is my 2nd vehicle to purchase there. More

by BRYANTJAMESD70 Verified Customer Verified Customer

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Sales dept was great. Finance dept was was hard to deal with. Pushed extra warranties with little clear explanations. Finance dept was was hard to deal with. Pushed extra warranties with little clear explanations. More

by jks487072 Verified Customer Verified Customer

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Very professional Mike Williams was really great to deal with during purchase Post sales team was excellent as well deal with during purchase Post sales team was excellent as well More

by georgeott19 Verified Customer Verified Customer

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Good info on the website enabled me to go to the dealer with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned out the car I wanted was NOT a V8 like it said in the website, but actually a V6. At the dealership, Toby was a great salesman! He was knowledgeable and not pushy. He was attentive to my preferences. I felt I got a fair price. There are a couple of outstanding items that they have not followed up on. I’m sure they will. I was a cash pay customer, it should have been a quick in and out, but it took a long time from when I agreed to buy to when I actually got to leave. Seemed like hours. This is what makes car-buying painful. Interaction with the warranty guy was less than enjoyable. You agree to pay for a car, then the warranty guy intentionally puts doubts in your mind as to whether the dealership actually stands behind the quality of the product. I turned down the warranty because it was offered only after they had exhausted my customer surplus. Then he handed me a list of all of the things that I could have had covered. In my view, it was a list of things that they should have checked and assured were right before they sold the car. Apparently they don’t sell quality, they sell warranties. They detailed the car, but after the wash the headlights had water in them. They said they would call me to bring it in to get it fixed. Instead a third party called me when I was out of town. When I got back, I called the third party to schedule the fix, left a message, and they never returned my call. Still have water in the lights. Now I have had to have the car in the shop for an alignment after just a couple of weeks. I’ve learned the frame is bent and the wheels cannot be aligned to factory spec. I am now seeing indications of body damage and sub-standard repairs. The bumper was apparently re-painted and the rest of the car not properly masked, as there is overspray in the windshield that tears up the wipers and makes it hard to drive at night. The driver-side door has a poorly-repaired dent and is somewhat deformed. A few days after purchase, I got a message that it was time for an oil change. The oil looked fresh, did they change the oil and not reset the clock? I would say, if you buy from Hood, ask to take the car to a mechanic and a body shop. Know they are not confident about their quality and negotiate the price down about $3000 so that you have room to get the warranty. More

by markwkirby Verified Customer Verified Customer

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From the ease of making my service appointment to the way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on my truck because I know with 100% confidence that my vehicle will be properly cared for. I’ve been a longtime customer and will continue to be so. More

by stocksniper49 Verified Customer Verified Customer

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Our salesman Toby Bryant was absolutely wonderful. He was knowledgeable about the cars and did everything he could to make the car buying process easy. I would definitely refer him to family and fri He was knowledgeable about the cars and did everything he could to make the car buying process easy. I would definitely refer him to family and friends. Brad Pitt was also very helpful in setting up OnStar and going over all the fancy features in the vehicle. Jody Simoneaux topped if off with making sure all the numbers lined up and made the process easy. Thank You! More

by jbarrett108 Verified Customer Verified Customer

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Toby made the buying experience seamless. He took the time to listen to my wants. He made sure I was comfortable during the process and wasn’t pushy or “overselling” like many care sales peop He took the time to listen to my wants. He made sure I was comfortable during the process and wasn’t pushy or “overselling” like many care sales people do these days. More

by cfortner97 Verified Customer Verified Customer

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