Toby Gaugh | Page 4

Too much trouble Had to return to dealership after free oil change and tire rotation because the tire service indicator light kept coming back on. The tire pressure in Had to return to dealership after free oil change and tire rotation because the tire service indicator light kept coming back on. The tire pressure in the left front tire would not register, showing “——-“. Called my service rep and he apologized but I would have to bring the car back in to have the tire service reset. Why wasn’t it checked properly before they let me drive away? It’s not like I live close by! I am sending this review because GMC Dick Norris should be aware of the practices of their service dept. I will not name names as you can check my service log. Thank you for your time and letting me share my experience. More

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Service Was Great! Kudos to Manager "Toby" Love this dealership. I drive 45 miles(Sarasota) for service on my truck. Professional Customer Service, Clean, and Mechanic is amazing! (Jesse). H Love this dealership. I drive 45 miles(Sarasota) for service on my truck. Professional Customer Service, Clean, and Mechanic is amazing! (Jesse). Hands down, best dealer service I have experienced on the Central West Coast of Florida More

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Dick Norris Sales & Service I have a GMC 2011 Denali XXL with 120k Miles. I’m on a quarterly Service review. My service and support from the Dick Norris Team is great 👍 I have a GMC 2011 Denali XXL with 120k Miles. I’m on a quarterly Service review. My service and support from the Dick Norris Team is great 👍 More

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Outstanding Purchased online, upon arrival treated like family rather than client! Attention to detail and my special needs...drove my detailed, certified vehicl Purchased online, upon arrival treated like family rather than client! Attention to detail and my special needs...drove my detailed, certified vehicle today! Had my back from start to finish. More

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the best dealership team, genuinely courteous Always timely and friendly..service is professional..Max is a good guy always friendly. The receptionists are great too. Been in Florida for 4 years a Always timely and friendly..service is professional..Max is a good guy always friendly. The receptionists are great too. Been in Florida for 4 years and this is the only place I’ve gone for my 2014 GMC Terrain. Thanks everyone. More

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Always satisfied! Both my old Terrain and now new Acadia both developed unusual problems. Mike Bennett did his research and found fixes. You can't do any better than th Both my old Terrain and now new Acadia both developed unusual problems. Mike Bennett did his research and found fixes. You can't do any better than that! We returned to Dick Norris GMC not only for their great sales people but excellent service department. More

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Excellence is Their Name!!! Mike and Toby went beyond the call of duty servicing our 2017 GMC Terrain Denali. Excellent customer service as always. Highly recommend to everyone n Mike and Toby went beyond the call of duty servicing our 2017 GMC Terrain Denali. Excellent customer service as always. Highly recommend to everyone needing service on their vehicle... More

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Made things right I’ve been using Dick Norris for a while to service my Ford F-250. Recently, I took the truck in for some clanking when going over bumps. They repaie I’ve been using Dick Norris for a while to service my Ford F-250. Recently, I took the truck in for some clanking when going over bumps. They repaied the issue but when I received the truck back I noticed that the front wheel bearings were bad which in order to fix them would require paying for labor that was just completed. When I brought the issue to the service department’s director, Bobby Brown he directed me to the service manager, Toby. After speaking with both of them about the issue they completed the repair only charging me for the parts. Their actions on this issue are the exact reason I use Dick Norris to service my Ford. I have found them to be an honest dealership with good work quality. I would recommend people using them for their repair needs. More

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Recent Service Going to the dealership is like visiting family, everyone friendly and will to make sure you get what you need. Having the free back and forth from ho Going to the dealership is like visiting family, everyone friendly and will to make sure you get what you need. Having the free back and forth from home makes it very easy to get the car serviced. My Service advisor Dan is the best! More

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First Oil Change My experience couldn't have been better. I was driven to and from work in your courtesy van and was treated like a VIP by Dan in Service from the mom My experience couldn't have been better. I was driven to and from work in your courtesy van and was treated like a VIP by Dan in Service from the moment I arrived with my car. Your service department as well as your courtesy van driver truly went above and beyond to make my oil change a pleasant experience. More

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