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Toby Hochstetler

Overview Reviews (101) Inventory (167)

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Toby Hochstetler

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

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4.8

101 Reviews

Overview Reviews (101) Inventory (167)

Dealership Experience

3 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

4.8

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Toby Hochstetler

June 24, 2025

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Employee Rating

Toby always gives exceptional service, keeps you informed and always explaines everything. Thanks you Toby. and always explaines everything. Thanks you Toby. More

by berbessw42

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2025 -

Coulter INFINITI responded

Berbessw42, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 22, 2025

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Employee Rating

I've been a customer of Coulters for two decades. They've always provided top notch service. Two thumbs up. They've always provided top notch service. Two thumbs up. More

by SaulG

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Spencer Stoor

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May 24, 2025 -

Coulter INFINITI responded

Saulg, thank you for your kind review; we are happy to pass along your comments to the team here at Coulter INFINITI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 01, 2025

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Employee Rating

Toby with the service department is very thorough and always quick to find the most convenient time to bring my QX60 in for service! always quick to find the most convenient time to bring my QX60 in for service! More

by Rq102

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Coulter INFINITI responded

Rq102, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!

May 01, 2025

Dealership Rating

Employee Rating

Toby is always phenomenal, had the loaner car ready to go when I arrived cause I was in a hurry. Kept me updated on repairs and timing, made the whole process convenient and easy. when I arrived cause I was in a hurry. Kept me updated on repairs and timing, made the whole process convenient and easy. More

by feliciapiciapoopa

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Coulter INFINITI responded

Feliciapiciapoopa, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 30, 2025

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Employee Rating

The sales representatives inspected and diagnosed the issues with my vehicle quickly. They communicated the repair options and projected timeline for the repairs in a timely manner. Going forward I will issues with my vehicle quickly. They communicated the repair options and projected timeline for the repairs in a timely manner. Going forward I will be using them for my regular service and repairs when necessary. More

by Dave

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 02, 2025 -

Coulter INFINITI responded

Hi Dave, thank you so much for your positive comments about Coulter INFINITI and Toby! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2025

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Employee Rating

Had recently picked up an 05' G35 and needed some servicing done. There was a check engine light on. The prices are a bit high but they did quality work and my Service Consultant set me up with a rea servicing done. There was a check engine light on. The prices are a bit high but they did quality work and my Service Consultant set me up with a really nice loaner car for the day. I'm very happy with my decision to bring my car here even if I am paying a little bit more. More

by ThatG35life

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2025 -

Coulter INFINITI responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

April 11, 2025

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Employee Rating

Got me right in, honored an online coupon for the oil change. Added a few items after inspection and sent the car home running well and fair price. change. Added a few items after inspection and sent the car home running well and fair price. More

by gabegraumann

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Coulter INFINITI responded

Hello Gabegraumann, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Coulter INFINITI

April 04, 2025

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Employee Rating

Toby is a great advisor and regained my trust in this dealerships service department again. dealerships service department again. More

by Rjcconsultingllc

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Rios, Spencer Stoor

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Apr 07, 2025 -

Coulter INFINITI responded

Hi Rjcconsultingllc, thank you so much for your positive comments about Coulter INFINITI! Thanks again for the recommendation, and have an amazing day!

March 29, 2025

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Employee Rating

Efficient, organized, professional, clean, well informed and educated, love the reminders and texts and emails and educated, love the reminders and texts and emails More

by Shana.bean

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2025 -

Coulter INFINITI responded

Shana.bean, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for the recommendation, and have an amazing day!

March 29, 2025

Dealership Rating

Employee Rating

Toby H has been great to work with. He gives prompt updates and always communicated the status of my vehicle. He gives prompt updates and always communicated the status of my vehicle. More

by jkilrain

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2025 -

Coulter INFINITI responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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