Toby Hochstetler | Page 10

My battery had died to the point of not being able to be started using jumper cables. My service rep gave me the phone number of the tow service Infiniti uses and told me that it would be covered under war started using jumper cables. My service rep gave me the phone number of the tow service Infiniti uses and told me that it would be covered under warranty. Sure enough! The tow truck arrived 1 hour later, loaded me up and was on my way back to the dealership. More

Report | Print

I felt really taken care of. Service advisor Toby explained service and cost well. Did a great job cleaning my car after service. Service advisor Toby explained service and cost well. Did a great job cleaning my car after service. More

Report | Print

Coulter infinity is the only dealership I will use to take care of my FX35 take care of my FX35 More

Report | Print

Very pleasant staff, very well maintained waiting room and spotless rest room. My car was washed after servicing. Everything was taken care of in a timely manner. and spotless rest room. My car was washed after servicing. Everything was taken care of in a timely manner. More

Report | Print

Service dept is outstanding. My advisor Toby goes beyond expectation. He is courteous, professional and communicates well. My advisor Toby goes beyond expectation. He is courteous, professional and communicates well. More

Report | Print

Toby is very polite and thorough to work with. The dealership is always clean and lots of snacks/drinks. The dealership is always clean and lots of snacks/drinks. More

Report | Print

Exceptional service, couldn’t have asked for anything better. They were very quick about getting the work done and sent me a full report on the car. better. They were very quick about getting the work done and sent me a full report on the car. More

Report | Print

Toby was exceptional. Attentive and friendly. Ask me if there was anything else I might need. Told him glovebox had come loose. He immediately fixed it himself. Much apprec Attentive and friendly. Ask me if there was anything else I might need. Told him glovebox had come loose. He immediately fixed it himself. Much appreciated by me. He didn’t push and was accommodating. Worked around my schedule. Exceptional service. Best service manager I’ve had at Coulter. More

Report | Print

I’ve had multiple service visits and have always been treated very well. Great service and great advisors. treated very well. Great service and great advisors. More

Report | Print

Today I went to Coulter infiniti to do a recall on my airbags I call on Friday morning to set up the appointment for Monday @ 9am gave em my name phone number even vin number of my car I show up & they t airbags I call on Friday morning to set up the appointment for Monday @ 9am gave em my name phone number even vin number of my car I show up & they tell me that I don’t have an appointment This is why I don’t trust dealerships no accountability on their part basically saying it’s my fault drove 25 minutes wasted my time, gas & morning. More

Report | Print