Todd Eckard | Page 32

Every time I visit your immaculate dealership, especially your Service Department, my experiences with your staff has always been wonderful. I'm greeted promptly in a very friendly manner; your service advis your Service Department, my experiences with your staff has always been wonderful. I'm greeted promptly in a very friendly manner; your service advisors are very knowledgeable; they arrange shuttle service for me while my vehicle is being serviced,and I'm kept up dated by e-mail. When my vehicle is finished or if the service technicians should notice an issue, I'm contacted. The concern is always explained very professionally to me. Also, I must note that I have never had to return my vehicle to have a service concern corrected. This speaks highly of your service technicians. When I arrive to retrieve my vehicle, the cashier is always very friendly, courteous, and helpful. Some other positive things that you do that makes your dealership stand out from others are: 1. You send out service reminders by letter, e-mail, and telephone calls. 2. You mail coupons offering monthly specials. 3. After my service, I always receive a Thank You letter from the Service Manager who is very accessible in the Service Dept. 4. Every time TOYOTA contacts me for a survey, you always receive 5 stars. 5. You offer new car buffet seminars that are extremely informative,and we're given a chance to meet the hard working people from all areas of your operation. I have and will continue to recommend your wonderful dealership to my family, friends, and co workers. Keep up the good work. More

Print

Todd continues to offer outstanding cutomer service with a very high level of professionalism. He makes sure that every detail is conveyed to the customer and that no question goes unanswered. He is very co a very high level of professionalism. He makes sure that every detail is conveyed to the customer and that no question goes unanswered. He is very considerate in regards to the customers schedule and see that the work is done correctly and with little impact to the customers daily schedule. He makes tsure that he discusses in detail the work done and any maintenance that may need to be done in the near future. The service is impeccable!! Jon Zombek More

Print