"Second time buying a car here, coming back."
I just bought here for the second time. Both times I have not been disappointed and they have put my in vehicles that I loved. All of the salesman are great, and so is the rest of their team. I am happy to give then my business any day.
"Good but needed a service vehicle "
Hard to get an appt to fit me. Needed a loaner
Other brands give them this is the first time I can’t get one
I would like to thank everyone involved in getting me approved for my car, especially Brandon, he kept me informed and never gave up! I had a lot of negative strikes against me, but fortunately Brandon and the sales team were able to get me in the perfect deal. I am so thankful for everything you have done, words cannot express how much this means to me. You have one of the best salesman on your team! Thanks again for everything!!!!
Other Employees Tagged:
"You guys ROCK!"
We were referred to Star by a friend who had recently purchased a Sierra Denali for their business. I was put in contact with our salesman Derrick Baker and made arrangements to come up and take a look at the 2016 Sierra Denali Duallys in March. My husband fell in love as soon as he got behind the wheel (being a longtime "Ford guy" this is impressive and I wasn't sure he could be "converted"). We purchased the truck that day, and I've been bugging Derrick ever since. LOL His patience, professionalism, and knowledge will definitely bring us back to purchase another vehicle in the near future.
More recently, we experienced an issue with the truck-the "Check Engine" light was on. We took it in for service at a dealership closer to our home for a recall and to diagnose the issue. We were told that it needed a NOX sensor. The service department at the dealership the vehicle was at had some difficulty acquiring the part and we were unable to drive the truck until the part was replaced. I couldn't get an ETA on the arrival of the part so I contacted Derrick to see if he could help out in any way-at this point we were aggravated with having the truck as a "lawn ornament" indefinitely. He put me into contact with his Service Manager Todd, as well as his GM Keith Muir. In a matter of 24 hours of requesting assistance from them-I had an arrival date of THE NEXT DAY for the part.
Their time and help is greatly appreciated, had I not reached out we probably would still NOT have the part.
Thank you all for everything! We'll see you soon!
Ken and Melissa F.