Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC

Todd Froehlich | Page 4

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

Contact Me
4.7
506 Reviews

Dealership Experience

16 yrs, 8 mos

Industry Experience

24 yrs, 3 mos

4.7

506 Reviews

Write a Review

506 Reviews of Todd Froehlich

December 04, 2025

Dealership Rating
Employee Rating

It took them 2 days and they didn't call me when my truck was ready. More

by JUANCARBAJAL183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 04, 2025

Al Piemonte Buick GMC responded

Thank you for sharing your experience, Juan. We understand how important timely updates are during a service visit, and your perspective is valuable as we look at ways to strengthen the experience at Al Piemonte Buick GMC. Feel free to connect with us directly if you’d like to go over this further. Your satisfaction is our priority. The Al Piemonte Buick GMC Team 888-851-4025

November 29, 2025

Dealership Rating
Employee Rating

Todd is absolutely wonderful to work with. He's been "my guy" since I bought my first car there in April 2014. always of great help, willing to make sure all is well and answer any questions. More

by pgstonge22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 29, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! It's great to hear that Todd has consistently provided you with exceptional service since your first car purchase at Al Piemonte Buick GMC in 2014. It's customers like you that make our work truly rewarding. We look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 29, 2025

Dealership Rating
Employee Rating

Very bad and rude customer service/service advisor. They never have a loaner car or do know if they will get one. Best thing I avoid them at all cost. More

by MOHDHASLAM78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 30, 2025

Al Piemonte Buick GMC responded

Thank you for sharing your feedback. We understand your concerns regarding customer service and the availability of loaner cars. At Al Piemonte Buick GMC, we strive to provide a positive experience for all our customers, and your input is valuable to us. Our team encourages you to reach out directly so we can address your experience more thoroughly. Thank you again for your feedback. The Al Piemonte Buick GMC Team 888-851-4025

Nov 30, 2025

Al Piemonte Buick GMC responded

Thank you for sharing your feedback. We understand your concerns regarding customer service and the availability of loaner cars. At Al Piemonte Buick GMC, we strive to provide a positive experience for all our customers, and your input is valuable to us. Our team encourages you to reach out directly so we can address your experience more thoroughly. Thank you again for your feedback. The Al Piemonte Buick GMC Team 888-851-4025

November 26, 2025

Dealership Rating
Employee Rating

I’ve taken my past 2 pick ups to this dealership and have never had any issues. I have dealt with Todd for years and he is always helpful. More

by W.JOHNSON912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 26, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you've had great experiences at Al Piemonte Buick GMC with your past pickups and that Todd has consistently provided you with helpful service. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 18, 2025

Dealership Rating
Employee Rating

I brought my Buick in for routine maintenance. Todd was great to work with. He explained everything and kept me informed of the status of my vehicle. By far the best Buick service I have experi More

by DGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 19, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about Todd and are thrilled to hear you had such a positive experience with your Buick's routine maintenance at Al Piemonte Buick GMC. We strive to provide the best service possible, and it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 16, 2025

Dealership Rating
Employee Rating

The engine light is still on. It came back a day later there was no resolution More

by judym1122
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 17, 2025

Al Piemonte Buick GMC responded

Thank you for your feedback, Judy. We understand that you're experiencing ongoing issues with the engine light at Al Piemonte Buick GMC. Our team appreciates you bringing this to our attention and would like to encourage you to reach out to us directly so we can discuss this further. Thank you for your patience. The Al Piemonte Buick GMC Team 888-851-4025

November 15, 2025

Dealership Rating
Employee Rating

The employees were friendly and communicated well, but unfortunately they didnt fix the problem I am experiencing with my transmission. More

by trsmith18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 16, 2025

Al Piemonte Buick GMC responded

Thank you for your feedback. We appreciate your kind words about our team's friendliness and communication at Al Piemonte Buick GMC. Our team understands your concerns regarding your transmission issue and encourages you to contact us directly to discuss this further. Your experience is important to us, and we want to ensure we address your concerns thoroughly. The Al Piemonte Buick GMC Team 888-851-4025

November 12, 2025

Dealership Rating
Employee Rating

Besides the oil change and tire rotation I went in for I was having a battery issue. To be exact the charging. I knew the battery was still under warranty with the dealership. I purchased approximately 2 More

by JMARUSKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The older gentleman that drives the shuttle. I unfortunately don't remember his name.

Report | Print
Nov 12, 2025

Al Piemonte Buick GMC responded

Thank you for your detailed review! We truly appreciate your feedback and are thrilled to hear about your positive experience with Todd and our service department at Al Piemonte Buick GMC. It’s great to know that we were able to resolve your battery issue without unnecessary costs and that you trust our team. We pride ourselves on providing honest and reliable service. We look forward to seeing you again for your future vehicle needs! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 09, 2025

Dealership Rating
Employee Rating

Ever since I purchased the vehicle the radio screen is bad I’ve had been having an issue for a long time I been told it was the antenna and that was replaced a module sensor and that was replaced and it s More

by adrianas0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 11, 2025

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the radio screen issue you’ve encountered since purchasing your vehicle. Your feedback is valuable, and we encourage you to contact Al Piemonte Buick GMC directly so we can address your concerns. We appreciate your patience and hope to restore your confidence in our service. The Al Piemonte Buick GMC Team 888-851-4025

November 06, 2025

Dealership Rating
Employee Rating

Todd provides updates and great service. I feel comfortable working with Todd. I continue to bring g my 3 vechicals in for service because of Todd. More

by Manuelharrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 06, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review, Manuel! We’re thrilled to hear that you feel comfortable working with Todd and appreciate the great service he provides. It’s fantastic to know that you continue to bring your vehicles to Al Piemonte Buick GMC for service. We look forward to seeing you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

1
...
3
4
5
...
51

Dealership Inventory (217 Vehicles)

used 2021 Buick Encore car, priced at $18,363
2021 Buick Encore
used
Summit White exterior
Automatic
Front-wheel Drive
$18,363
View Details
new 2023 GMC Acadia car, priced at $50,211
2023 GMC Acadia
new
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive
$50,211
View Details
used 2025 Honda Pilot car, priced at $50,363
2025 Honda Pilot
used
Platinum White Pearl exterior
Automatic
All-wheel Drive
$50,363
View Details
used 2023 Kia Sorento car, priced at $30,113
2023 Kia Sorento
used
Glacial White Pearl exterior
Automatic
All-wheel Drive
$30,113
View Details
used 2021 Chevrolet Malibu car, priced at $14,913
2021 Chevrolet Malibu
used
Black Metallic exterior
Automatic
Front-wheel Drive
$14,913
View Details
used 2022 Buick Envision car, priced at $21,988
2022 Buick Envision
used
Ebony Twilight Metallic exterior
Automatic
Front-wheel Drive
$21,988
View Details
View All Inventory