Todd Fulford | Page 4

Great job as always. The team gives great updates on the service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experienc service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experiences. More

by jmoLR4 Verified Customer Verified Customer

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Friendly and helpful did the online service schedule didn’t realize I clicked the wrong date called to confirm and Dane informed me I had made a mistake and got me in for service on the earliest date didn’t realize I clicked the wrong date called to confirm and Dane informed me I had made a mistake and got me in for service on the earliest date More

by m_towles Verified Customer Verified Customer

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Absolutely love the service department. The greatest group of people working together and loving what they do. Because of the service department and my experience with them over the last two decades, I group of people working together and loving what they do. Because of the service department and my experience with them over the last two decades, I am forever committed to this dealership. More

by ALEXCROWLEY1 Verified Customer Verified Customer

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Decent Experience This Time MY experience with Bluff City Jaguar Land Rover has been spotty at best. When it is good, like this last time, it is fantastic. When it is bad it is t MY experience with Bluff City Jaguar Land Rover has been spotty at best. When it is good, like this last time, it is fantastic. When it is bad it is terrible. More

by ccrain0 Verified Customer Verified Customer

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Excellent Customer Service My battery died before I was getting ready for work. I immediately called Chad Henze in the service department and he said he’d have someone to meet a My battery died before I was getting ready for work. I immediately called Chad Henze in the service department and he said he’d have someone to meet at my home to assess the problem. Within minutes Jeff Pohlman called me to say he and Todd Fulford were on the way. When they arrived they were professional, knowledgeable and friendly and got the car started and drove it to the dealership where Keith Williamson took care of matters in the parts department. A few hours later, they notified me the car was ready to go, a new battery had been installed and they would bring it back to me. They did just that. The car had even been washed. I couldn’t have asked for better service. Jaguar Land Rover Bluff City is the best. It’s why I’ve been a loyal customer for 18 years. They took an inconvenient situation and made it convenient for me. More

by ACMemphis Verified Customer Verified Customer

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Excellent all around Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. More

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customer service Somehow the two visits I have had with the customer service at this dealership was more of a "wham bam, thank you ma'am" I haven't had the car for ver Somehow the two visits I have had with the customer service at this dealership was more of a "wham bam, thank you ma'am" I haven't had the car for very long and already I have had to bring it in twice! I was left with un returned calls from my service guy. Then once I finally reached and left a message for someone else, still unreturned. Once I finally got in, I felt so rushed to get my rental! If this wasn't the only service place for my car, you'd bet I would go elsewhere. Jason, who sold me my car, has been the only decent person I have come across. Plus, it seems like I bought this car for the customer service, but I am starting to regret my purchase. More

by trinh2 Verified Customer Verified Customer

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Professional and Courteous Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very Overall Bluff City service has been exceptional since the day I purchased the F Pace 20D Prestige. Everyone with whom I have interacted has been very courteous, professional and accommodating. Although the car has had its quirks, Bluff City has bent over backwards to correct each issue. I greatly appreciate the quality of service! The only exception to their quality control? A technician left the oil dipstick sitting on the front of the engine and did not re insert it during a recent servicing. Oil mist sprayed over most of the engine. Fortunately this did not cause any engine issues. Bluff City cleaned the engine thoroughly and without cost to me. Although this unfortunate incident occurred, I cannot deduct a star due to the overall pleasant experience with Bluff City. More

by JOSEPHHOLMES Verified Customer Verified Customer

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Second Car Here! Ken always takes care of me. This is my second car here. Both time was such a pleasure. I like the Land Rover Bluffcity better than any deal else in M Ken always takes care of me. This is my second car here. Both time was such a pleasure. I like the Land Rover Bluffcity better than any deal else in Memphis! More

by Daniel Verified Customer Verified Customer

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Best in Service I was Very pleased with the service center from making my service appt to picking up my truck. Dane was very friendly, knowledgeable & helpful! Both I was Very pleased with the service center from making my service appt to picking up my truck. Dane was very friendly, knowledgeable & helpful! Both service guys were great! More

by FELESHATODD Verified Customer Verified Customer

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