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Todd Fulford
Todd Fulford | Page 5
Service Advisor
Jaguar Land Rover Bluff City
6335 Wheel Cove
Memphis, TN 38119
53 Reviews
53 Reviews of Todd Fulford
July 11, 2019
Todd Excellent but service issues In for 1 prob said it was fixed, same issue returned days later, back in they fixed that issue, new issue started the following day In for 1 prob said it was fixed, same issue returned days later, back in they fixed that issue, new issue started the following day More
by bachrk
Verified Customer
July 07, 2019
Fabulous Todd is my service advisor and you just can’t ask for better customer service. He is so knowledgeable and professional. He truly cares about the cus Todd is my service advisor and you just can’t ask for better customer service. He is so knowledgeable and professional. He truly cares about the customer being happy. He is a great communicator and you can count on him. The service department makes me always want to stick with Landrover for my trucks! More
by ALEXCROWLEY1
July 04, 2019
Repair Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... More
by KBHOUSE
Other Employees Tagged: Jason Jenkins , Chad Henze, Mike Johnson
June 30, 2019
Never greated I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he alw I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he always greets me with a smile and then I see Todd but because he was busy he greeted me and gave me great customer service. I was dissatisfied with my service bill. I was chared almost $300 for I thought was an only an oil change and some other type of fluid was added but not brought to my attention until my vehicle was ready for pickup. If you come in for an oil change and if you think something else need to be added please contact the car owner so there wont be a shock factor at payment. That would be helpful. Stephanie More
by showtimesc
Other Employees Tagged: Eric Suffield
June 25, 2019
Courteous and considerate. My total experience was most acceptable. Add-on work was adequately explained. My shuttle driver, Adam was very personable and a considerate, safe d My total experience was most acceptable. Add-on work was adequately explained. My shuttle driver, Adam was very personable and a considerate, safe driver. Overall; a good service experience. More
by revmlee
Other Employees Tagged: Grant Buchanan, Steve Gibson, Chad Henze, Adam
May 25, 2019
Communication All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not k All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not keep me appraised of progress More
by jisaacson
Other Employees Tagged: Derrick Chatman , Grant Buchanan
May 09, 2019
Poor Performance My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I pick My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I picked up the car and within a day notice that at cold start the car ran very rough and while driving I smelled a coolant smell with a slightly rough engine torque at highway speed. I returned the car to my garage and rescheduled Bluff City to take another look at their repair. A few days later I received a call stating that the lead technician had performed additional diagnostic and could not find any issues. I picked up the car again, was charged a diagnostic fee for them checking their own poor performance and within minutes of having the car; the car was leaking coolant and smoking from the passenger side exhaust pipe. I think that no one performed any diagnostics and based the immediate performance of the car or lack thereof. It is likely that a repair never occurred. Essentially, I towed my car to Bluff City Jaguar, paid $2534.97 and picked up a car that was either piece-milled repaired or no one touched it at all (including the so-called additional diagnostics). More
by tony.varner
May 08, 2019
Fast, smart and satisfying Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, as all our questions were answered and service was executed in the most professional and courteous manner imaginable. We LOVE the way they do business! Nick & Margaret Costner More
by nickcostner
May 07, 2019
Great Service! My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time was My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time wasn’t bad and top it off they washed my Jaguar. Thanks so much for beating my expectations, Todd! You were great! Sincerely, Rick Hodge More
by rickhodge45
May 07, 2019
Great experience Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd fo Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd for great interpersonal skills and customer service!! More
by VANNETTE.MYERS
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