Todd Fulford | Page 5

Repair Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... Great experience... someone tried to break in to my new car and I had to get repairs to my new Range Rover. Everyone was very helpful... More

by KBHOUSE Verified Customer Verified Customer

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Never greated I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he alw I have been in 3 times for service since my purchase and never been greeted until I walk by 2 service men and I always see mr Calvin Powell and he always greets me with a smile and then I see Todd but because he was busy he greeted me and gave me great customer service. I was dissatisfied with my service bill. I was chared almost $300 for I thought was an only an oil change and some other type of fluid was added but not brought to my attention until my vehicle was ready for pickup. If you come in for an oil change and if you think something else need to be added please contact the car owner so there wont be a shock factor at payment. That would be helpful. Stephanie More

by showtimesc Verified Customer Verified Customer

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Courteous and considerate. My total experience was most acceptable. Add-on work was adequately explained. My shuttle driver, Adam was very personable and a considerate, safe d My total experience was most acceptable. Add-on work was adequately explained. My shuttle driver, Adam was very personable and a considerate, safe driver. Overall; a good service experience. More

by revmlee Verified Customer Verified Customer

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Communication All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not k All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not keep me appraised of progress More

by jisaacson Verified Customer Verified Customer

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Poor Performance My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I pick My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I picked up the car and within a day notice that at cold start the car ran very rough and while driving I smelled a coolant smell with a slightly rough engine torque at highway speed. I returned the car to my garage and rescheduled Bluff City to take another look at their repair. A few days later I received a call stating that the lead technician had performed additional diagnostic and could not find any issues. I picked up the car again, was charged a diagnostic fee for them checking their own poor performance and within minutes of having the car; the car was leaking coolant and smoking from the passenger side exhaust pipe. I think that no one performed any diagnostics and based the immediate performance of the car or lack thereof. It is likely that a repair never occurred. Essentially, I towed my car to Bluff City Jaguar, paid $2534.97 and picked up a car that was either piece-milled repaired or no one touched it at all (including the so-called additional diagnostics). More

by tony.varner Verified Customer Verified Customer

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Fast, smart and satisfying Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, Our experience with Bluff City Land Rover's service department has been limited to two separate occasions. Both times, we were treated like loyalty, as all our questions were answered and service was executed in the most professional and courteous manner imaginable. We LOVE the way they do business! Nick & Margaret Costner More

by nickcostner Verified Customer Verified Customer

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SERVICE Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a t Todd is a knowledgeable, polite, responsive advisor. He went over cost before hand and was communicative during the process. Car was in and out in a timely manner. I highly recommend JLR for service. More

by bszulewski Verified Customer Verified Customer

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Great experience Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd fo Once I pulled into the garage for my appointment, Todd was readily there to assist with my issues. He was very friendly and polite. Kudos to Todd for great interpersonal skills and customer service!! More

by VANNETTE.MYERS Verified Customer Verified Customer

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Great Service! My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time was My experience at Bluff City Jaguar, located in Memphis, Tennessee was Awesome! I had replace my Takata air bags and service while there! Wait time wasn’t bad and top it off they washed my Jaguar. Thanks so much for beating my expectations, Todd! You were great! Sincerely, Rick Hodge More

by rickhodge45 Verified Customer Verified Customer

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Warranty issue Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right cho Had a small problem with a broken fog lamp. Really wasnt covered. Being customer friendly they took care of our problem. We knew we made the right choice by choosing jaguar of Memphis. More

by AFULBRI590 Verified Customer Verified Customer

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