Todd Galliart | Page 2

Key Fob When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for three weeks without ever being looked at. Then when I asked why all I got in reply was that "We need to verify that your warranty will cover the repairs." Now I am not stupid so when I purchased that warranty at $1978.00 for one year I am certain that Bumper to Bumper does not mean LIMITED. In addition they broke off a part of my mirror and never told me nor did they offer to fix it. Then they broke my Key Fob and never offered to replace it either. I purchased a brand new one from them however and to show their willingness to help me program it they charged me $69,00 plus the $121.00 for the new gadget. Yep I will never service my vehicle there again. I now go to Buick on Memorial which I had used over the past 8 years. They are great with service, great to customers, and I have always been told up front if things were going to cost me. They also fix FREE anything THEY BREAK. More

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Bad customer service department Had a very bad experience with the service department. Very long story so I wont bother with all the details. Spoke with the GM and he basically gave Had a very bad experience with the service department. Very long story so I wont bother with all the details. Spoke with the GM and he basically gave me the standard apology and defended his employees. I got the feeling that he didn't really care if I returned or not. More

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One of the best Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing. Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing. More

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Great Dealership!! We had a very good experience with your dealership. Our salesman, Taylor, did a superb job in helping us find the Traverse that would meet what we we We had a very good experience with your dealership. Our salesman, Taylor, did a superb job in helping us find the Traverse that would meet what we were looking for. Also, Kelly, in parts, was able to help us in ordering and getting installed some items we wanted to add to our Traverse. He went above and beyond in making sure we received the items we wanted and ensuring we were charged correctly to have them installed and getting us into service to have them installed. Thanks also to Todd in service for being able to do the install for us. More

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service Great friendly staff, car fixed quickly and with a free car wash. Highly recommend. Sales staff very friendly as well. Pricing was very competitive an Great friendly staff, car fixed quickly and with a free car wash. Highly recommend. Sales staff very friendly as well. Pricing was very competitive and no pressure. More

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GREAT EXPERIENCE! Great Experience! Service Counter & Bay is extremely welcoming and clean! Walked the dealership and visited with the GM, Billy Caperton, was very impr Great Experience! Service Counter & Bay is extremely welcoming and clean! Walked the dealership and visited with the GM, Billy Caperton, was very impressed with the facility and the staff. Billy is Top Notch and a pleasure to do business with always!! I will do all my business at his dealership. Thanks, Jason Davis More

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Best Service Department! They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to be changed they just go the extra mile to keep my car running and looking good!!! I love my dealership!! More

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Wonderful service I am never skeptical about taking my car in for service at this trustworthy dealership...This time was just as professional and courteous. Excellent s I am never skeptical about taking my car in for service at this trustworthy dealership...This time was just as professional and courteous. Excellent service! I even went to sales and was shown a couple of new cars, when I am ready I will definitely return to Jim Norton Cheverolet. More

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Service Department I took my car in for what I thought was a minor issue and the mechanics found some very serious issues that were all covered under the warranty. I had I took my car in for what I thought was a minor issue and the mechanics found some very serious issues that were all covered under the warranty. I had gone in on Friday and was given a loaner because my car would not be finished until Monday. I received a call on Saturday that my car was ready. The mechanic had come in on Saturday to keep up with the work load. Very pleased. More

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Great service I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also cor I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also corrected the safety recall while I was there. I give Jim Norton 5 stars. More

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