Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 11

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
114 Reviews
4.9

114 Reviews

Write a Review

114 Reviews of Todd Kerns

April 24, 2023

Dealership Rating
Employee Rating

Great staff they make sure that all my vehicle needs are taken care of and my vehicle is safe to drive More

by KELLERCR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 25, 2023

Tri State Nissan responded

Thank you for taking the time to share your positive experience with our staff! We are thrilled to hear that we have been able to take care of all your vehicle needs and ensure that your vehicle is safe to drive. Our team takes pride in providing exceptional customer service and ensuring that every customer leaves our dealership feeling satisfied and confident in their vehicle. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 23, 2023

Dealership Rating
Employee Rating

They took care of my wife’s new car and she is not easy to please. I will continue to do business with tri state and considering on buying another car from them based on our past experiences with them on More

by Daniellafond87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that we were able to take care of your wife's new car and provide her with excellent service. We understand that customer satisfaction is key, and we're glad that we were able to meet your expectations. Thank you for your continued business and for considering us for your next vehicle purchase. We appreciate your loyalty and look forward to serving you and your family again in the future.

April 22, 2023

Dealership Rating
Employee Rating

She was very rude and unprofessional from the start. Didn’t look at me when she spoke to me and then forgot to come get me when my service was done, I only knew my car was done because I got an email a More

by ROSITINO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Martin Arellano

Apr 24, 2023

Tri State Nissan responded

We're sorry to hear that your recent experience with us did not meet your expectations. We strive to provide our customers with the best service possible, and it's disappointing to hear that you were not treated with the respect and professionalism that we expect from our team. We apologize for any inconvenience caused by the delay in notifying you about the completion of your service. We take your feedback seriously and will address this issue with our team to ensure that we provide better service in the future. We appreciate your business and hope to have the opportunity to serve you better in the future.

April 22, 2023

Dealership Rating
Employee Rating

Great customer service! My issue was looked at in a timely manner and it was resolved. More

by RIDENTEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us and that we were able to provide you with fast and efficient service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others and for trusting us with your vehicle service needs. We look forward to continuing to serve you in the future.

April 22, 2023

Dealership Rating
Employee Rating

Bought my SUV there 2017 used 2014 Armada service always excellent 100%. Great Service Team always friendly and professional to customers More

by constance.l.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Stogdale

Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our dealership and that our service team provided you with excellent and professional service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for choosing us as your dealership for your SUV purchase and for trusting us with your vehicle service needs. We appreciate your loyalty and look forward to continuing to serve you in the future.

April 20, 2023

Dealership Rating
Employee Rating

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Apr 20, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 20, 2023

Dealership Rating
Employee Rating

Was very helpful with the service of getting my oil change and was efficient in the time it took. More

by dgconner60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2023

Tri State Nissan responded

Thank you for taking the time to leave us a positive review! We're glad to hear that our team was helpful and efficient in servicing your vehicle's oil change. We always strive to provide the best possible service to our customers, and we're happy to have met your expectations. We look forward to serving you again in the future!

April 16, 2023

Dealership Rating
Employee Rating

The people who work there are very nice 👍 and courteous. It's very clean. Thanks Donna Wolfe More

by WOLFEDONNA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review, Donna! We're thrilled to hear that you found our staff to be very nice and courteous, and that you appreciated the cleanliness of our dealership. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us!

April 16, 2023

Dealership Rating
Employee Rating

Understanding, professional staff including mechanics quickly diagnosed and fixed my car. We're driving again! More

by LMiller52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano , Josh Stogdale

Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our staff, including our mechanics, were understanding and professional in diagnosing and fixing your car quickly. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers can get back on the road safely and with confidence. We're glad to hear that you're driving again and that we could help make that happen for you. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us

April 16, 2023

Dealership Rating
Employee Rating

Professional. Courteous. Convenient. Great hours. My experience whether sales or service has always been very good. More

by vhh124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Strosnider

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you have had great experiences with both our sales and service departments, and that you found our staff to be professional, courteous, and convenient. Our team takes pride in providing exceptional customer service and working hard to accommodate our customers' needs. We're glad to hear that our hours have been convenient for you, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future for all your vehicle needs!

...
11

Dealership Inventory (156 Vehicles)

used 2020 Nissan Rogue car, priced at $23,900
2020 Nissan Rogue
used
Caspian Blue exterior
CVT
All-wheel Drive
new 2027 Nissan Frontier car, priced at $45,616
2027 Nissan Frontier
new
Bluestone exterior
Unknown
used 2024 Nissan Pathfinder car, priced at $28,900
2024 Nissan Pathfinder
used
White exterior
Automatic
Four-wheel Drive
used 2023 Nissan Rogue car, priced at $26,400
2023 Nissan Rogue
used
White exterior
CVT
All-wheel Drive
used 2025 Nissan Sentra car, priced at $22,900
2025 Nissan Sentra
used
Aspen White exterior
CVT
Front-wheel Drive
used 2020 Nissan Pathfinder car, priced at $20,900
2020 Nissan Pathfinder
used
White exterior
CVT
Four-wheel Drive