Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 11

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
111 Reviews
4.9

111 Reviews

Write a Review

111 Reviews of Todd Kerns

April 22, 2023

Dealership Rating
Employee Rating

Great customer service! My issue was looked at in a timely manner and it was resolved. More

by RIDENTEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us and that we were able to provide you with fast and efficient service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others and for trusting us with your vehicle service needs. We look forward to continuing to serve you in the future.

April 22, 2023

Dealership Rating
Employee Rating

Bought my SUV there 2017 used 2014 Armada service always excellent 100%. Great Service Team always friendly and professional to customers More

by constance.l.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Stogdale

Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our dealership and that our service team provided you with excellent and professional service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for choosing us as your dealership for your SUV purchase and for trusting us with your vehicle service needs. We appreciate your loyalty and look forward to continuing to serve you in the future.

April 20, 2023

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Employee Rating

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Apr 20, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 20, 2023

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Employee Rating

Was very helpful with the service of getting my oil change and was efficient in the time it took. More

by dgconner60
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 20, 2023

Tri State Nissan responded

Thank you for taking the time to leave us a positive review! We're glad to hear that our team was helpful and efficient in servicing your vehicle's oil change. We always strive to provide the best possible service to our customers, and we're happy to have met your expectations. We look forward to serving you again in the future!

April 16, 2023

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Employee Rating

The people who work there are very nice 👍 and courteous. It's very clean. Thanks Donna Wolfe More

by WOLFEDONNA91
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review, Donna! We're thrilled to hear that you found our staff to be very nice and courteous, and that you appreciated the cleanliness of our dealership. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us!

April 16, 2023

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Employee Rating

Understanding, professional staff including mechanics quickly diagnosed and fixed my car. We're driving again! More

by LMiller52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano , Josh Stogdale

Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our staff, including our mechanics, were understanding and professional in diagnosing and fixing your car quickly. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers can get back on the road safely and with confidence. We're glad to hear that you're driving again and that we could help make that happen for you. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us

April 16, 2023

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Employee Rating

Professional. Courteous. Convenient. Great hours. My experience whether sales or service has always been very good. More

by vhh124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Strosnider

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you have had great experiences with both our sales and service departments, and that you found our staff to be professional, courteous, and convenient. Our team takes pride in providing exceptional customer service and working hard to accommodate our customers' needs. We're glad to hear that our hours have been convenient for you, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future for all your vehicle needs!

April 15, 2023

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Bob and Nissan never fail to deliver on top service. We have 3 Nissans in our family and all run beautifully thanks to the wonderful service department at Nisan! More

by STACEY.IDDINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Pressler

Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Bob and our Nissan service department have consistently delivered top-notch service to you and your family. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers' Nissans run beautifully. We're glad to hear that all three of your Nissans are running well, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you and your family for all your vehicle needs!

February 10, 2023

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Employee Rating

I have never had a bad experience, if I ever upgrade my car I know were Togo for my next car sales and service are great More

by marthaed499
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano , Josh Stogdale

Feb 15, 2023

Tri State Nissan responded

Marthaed499, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan!

February 09, 2023

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Employee Rating

The service department is always friendly and willing to assist with my vehicle and truck issues. More

by timsmack65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2023

Tri State Nissan responded

Thanks, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tri-State Nissan. Timsmack65, we are glad we could help!

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