I am so pleased with TriState, and especially Todd, for
how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing
how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing caused additional damage that Nissan didn’t want to replace. However, Todd advocated for me and that was replaced as well. Todd was always pleasant and efficient, and they even washed my car up so nicely. This is probably standard procedure, but the way they cared for me really meant a lot to me, and showed me how well TriState cares for their customers. I’m so glad I went with TriState 3 years ago!
More
by smbraithwaite
Verified Customer
Verified Customer
Service Price Transparency
Excellent service from beginning to out the door.
Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service.
Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service.
More
by Movette01
Service Price Transparency
Aug 29, 2025 -
Tri State Nissan responded
We’re glad to hear your experience was smooth from beginning to end and that our team’s professional and courteous approach stood out. Providing service that feels seamless and respectful is important to us, and we truly appreciate your kind words and recommendation.
Todd was very pleasant.
I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly.
I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly.
More
by angisteele
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Tri State Nissan responded
Thank you for the 4-star review and for recognizing Todd’s pleasant service—it’s great to hear he made a positive impression. We’re sorry, however, that your experience at checkout didn’t reflect the same level of friendliness. Your feedback is important, and we’ll be addressing it with our team to ensure every part of your visit feels welcoming. We appreciate you sharing your thoughts.
Great people.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
More
by SDP222
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Tri State Nissan responded
Thank you for the excellent 5-star review. We’re glad to hear your visit was a positive one from start to finish, with honest, knowledgeable, and pressure-free service. It’s great to know Kevin, Todd, Bob, and Skylar all contributed to making the process smooth and efficient, and that you enjoyed the comfort of our lounge while your vehicle was serviced. We appreciate your trust and look forward to helping you again.
Professional and clearly explained what my car needed.
. will keep coming back for future visits
. will keep coming back for future visits
More
by teresa.wisneski
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Tri State Nissan responded
Thank you so much, Teresa, for the fantastic 5-star review! We’re glad to hear Todd Kerns provided clear, professional service and helped make your visit to Tri-State Nissan in Winchester a positive one. It means a lot that you plan to return for future visits—thank you again for your trust and support!
When I first got there, the associate mentioned that I
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.
More
by amber_riggleman
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Tri State Nissan responded
Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!
Good service and friendly team, every time is good
experience for me and my car
experience for me and my car
More
by TATI2558
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2025 -
Tri State Nissan responded
Thank you so much for sharing your experience! We're thrilled to hear you had another positive visit with our friendly and dedicated team at Tri-State Nissan. Todd Kerns and the rest of our crew always strive to provide exceptional service and make sure your experience is a great one every time.
Your loyalty and trust mean everything to us, and we're beyond grateful to have you as part of the Tri-State Nissan family. If you ever need anything or have more feedback to share, we're here for you. Thanks again, and we can't wait to see you next time!
Wry please with the service department for finding the
problem with the collision safety system.
problem with the collision safety system.
More
by daluw2
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2025 -
Tri State Nissan responded
Thank you so much for sharing your experience! We’re thrilled to hear that Julius Zakery, Todd Kerns, Martin Arellano, and Jorge Smith provided outstanding service while helping to find the issue with your collision safety system. It’s great to know that their expertise and attention to detail made a difference — that’s exactly the level of care and professionalism we aim to deliver daily. Your kind words mean a lot to our team, and we’re so grateful for your trust in us. If you ever need anything else or have questions about your vehicle, we’re always here to help. Thank you again for your support — we look forward to serving you again soon!
The employees there are always friendly and helpful.
They made sure to address my needs in a timely manner.
They made sure to address my needs in a timely manner.
More
by btaylor27
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2025 -
Tri State Nissan responded
Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!
Most times it takes forever, but this time was quick.
Thanks for the faster service.
Thanks for the faster service.
More
by squirt004
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Tri State Nissan responded
Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
