Todd Macon | Page 2

I am writing this after **months** of being ignored by your service manager, Ryan Tuttle, who has repeatedly demonstrated that avoiding responsibility is apparently his primary job function. I was sold a your service manager, Ryan Tuttle, who has repeatedly demonstrated that avoiding responsibility is apparently his primary job function. I was sold a car that your team clearly knew had issues, and instead of addressing those concerns, Ryan has chosen to disappear behind voicemail, unanswered messages, and total silence. The lack of accountability is astounding. I have called for months. I have followed every step I was told to follow. And the result has been nothing but avoidance, excuses, and a complete refusal to do the bare minimum of customer service. At this point, it would take actual effort to communicate this poorly. This dealership made a profit off of selling me a faulty vehicle, and then your service manager decided that acknowledging the problem was optional. That level of negligence and disregard is not just unprofessional. It’s insulting. If this is how you treat customers after the sale is made, people deserve to know. The service department leadership needs a serious intervention, because right now it is operating with all the urgency, transparency, and competence of a brick wall. I will continue escalating this until someone in this organization decides that doing their job is more convenient than ignoring me. More

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Good communication, quick assistant and very fast in and out. Kept it very professional and friendly out. Kept it very professional and friendly More

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Todd Macon and the whole staff were great to work with! I highly recommend the Glenbrook group. They made the process easy and pleasant! I highly recommend the Glenbrook group. They made the process easy and pleasant! More

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Todd made the purchasing process easy. He was friendly, responsive, and ensured all my questions were answered. Thank you! He was friendly, responsive, and ensured all my questions were answered. Thank you! More

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Todd was amazing ! He got me in and out quick and easy ! made sure i left with a smile on my face !! He got me in and out quick and easy ! made sure i left with a smile on my face !! More

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Toddric Macon is dealer for the people. I will always go to him. He has my best interest at heart. I will always go to him. He has my best interest at heart. More

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Todd Macon is a pleasure to work with! He was a blessing after dealing with other dealerships, I stopped in knowing what I was interested in and he got me out on a test drive within 10 min He was a blessing after dealing with other dealerships, I stopped in knowing what I was interested in and he got me out on a test drive within 10 minutes. He was extremely easy to work with and I bought a van I love within 24 hours of seeing him. I will recommend him to everyone. More

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Todd was absolutely phenomenal, has a great personality and makes the process go smooth, definitely recommend and makes the process go smooth, definitely recommend More

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Made the process very smooth and he was very helpful while being very humorous. Best car buying experience I’ve had in a long time. while being very humorous. Best car buying experience I’ve had in a long time. More

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Great placr to get a fantastic deal. Top notch all the way. Would. Highly recommend. Top notch all the way. Would. Highly recommend. More

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