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Todd Mullen
Todd Mullen at Montrose Chevrolet GMC

Todd Mullen

VP/General Manager

Montrose Chevrolet GMC

2824 N Ridge Road East
Ashtabula, OH 44004

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4.5
38 Reviews
4.5

38 Reviews

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38 Reviews of Todd Mullen

September 24, 2026

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Employee Rating

Wanted $800 for to change a sensor which I bought at another GM dealer for 150 bucks outrageous. Price a new truck there found the same thing at another dealership $5000 cheaper come on.!! not happy at More

by KIW744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Carpenter, Matt Carpenter

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Oct 02, 2026

Montrose Chevrolet GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

September 20, 2026

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Employee Rating

Unprofessional and poor management all the way up the chain. I called with a complaint and have yet to hear back from anyone. I even asked for Todd Mullen to call me back. More

by carlfloor02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Carpenter, Matt Carpenter

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Sep 27, 2026

Montrose Chevrolet GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

September 06, 2026

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Went in for an oil change and tire rotation and only got the oil change. Had to make another appointment and sit their for another 2 hours More

by JEWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Carpenter, Matt Carpenter

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Sep 27, 2026

Montrose Chevrolet GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 28, 2026

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Staff did their best to repair my vehiclcle. Actually finished it a day before the promise date. More

by BIKOLANA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Montrose Chevrolet GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 27, 2026

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Everyone was very professional Brandon did a great job letting me drive a few vehicles doing the paperwork and getting me in the best vehicle for me It was very informative yet he was not pressuring me a More

by Iaroccinick
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter, Matt Carpenter

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Aug 27, 2026

Montrose Chevrolet GMC responded

Our team enjoyed guiding you through test drives and paperwork to help you find the right new Equinox. Knowing the process was informative and that you felt no pressure means a lot to our team. We look forward to welcoming you back. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 26, 2026

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Robert Hostetler and his management staff at the Ashtabula Montrose helped us to get into a vehicle when other dealerships turned their backs on us. The process was seamless and we were able to comp More

by welchlori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter, Matt Carpenter

Print
Aug 27, 2026

Montrose Chevrolet GMC responded

Our team enjoyed helping you secure your used Jeep Cherokee when other dealerships couldn’t. Hearing that the process went smoothly and that you could drive home the same day means a lot to our team. Your appreciation of our friendly service encourages us. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 24, 2026

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Employee Rating

Super satisfied with service! ! Definitely will be returning!! Very professional and I was impressed with thoroughness and quality!! More

by mikeashba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter, Matt Carpenter

Print
Aug 24, 2026

Montrose Chevrolet GMC responded

We're glad your Chevrolet Blazer service impressed you with its thoroughness and professionalism. Your praise and five-star rating mean a lot to our service team. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 18, 2026

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Best service department in Ashtabula county. Quick service, and friendly staff every visit. Ten out of ten! More

by autumngould2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter, Matt Carpenter

Print
Aug 18, 2026

Montrose Chevrolet GMC responded

We’re glad our team delivered prompt, welcoming service for your Chevrolet Trailblazer every time. Hearing that you view our Ashtabula County service department as the best and score us ten out of ten means a lot to our service team. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 10, 2026

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Very professional service, prompt and courteous. Nice facility and people with all of the necessary equipment. More

by joseph.lepley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter, Matt Carpenter

Print
Aug 10, 2026

Montrose Chevrolet GMC responded

Knowing that you found our service professional and courteous and that our facility had everything you needed means a lot to us. Thank you for trusting us with service on your Lincoln Navigator L. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

August 06, 2026

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Employee Rating

The service staff were friendly and helpful. They identified a problem and let me know that an oil change was overdue. They said that they could take care of it while I was there. They took car More

by MSWAN_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Carpenter

Print
Aug 06, 2026

Montrose Chevrolet GMC responded

Hearing that the overdue oil change was addressed quickly and that you found our staff friendly and helpful means a lot to our service department. We look forward to taking care of any future service needs on your Chevrolet Impala. And remember, You’ve got a friend at Montrose! Matt Carpenter General Sales Manager 440.993.2195 mcarpenter@gomontrose.com

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