Was great and I was kept notified at all times.
Everyone was great at this location.
Everyone was great at this location.
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by jsmith3509
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2026 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport and that our team kept you informed throughout the process. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
The Good:
This Dealership's Service Dept is great.
Fast, efficient, friendly and seeming like they will bend over backwards to help.
The Bad:
Really has nothing to do with dealership rather it is
Fast, efficient, friendly and seeming like they will bend over backwards to help.
The Bad:
Really has nothing to do with dealership rather it is with Dodge/RAM itself. Truck is 1-year old and 2nd time in shop. 1st time was for UConnect software issues. This 2nd time for a bad starter. I switched to RAM because of all the Chevy truck transmission and engine problems I was having in my fleet. Hope this does not continue with RAM.
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by John.noyes
Verified Customer
Verified Customer
Service Price Transparency
I was able to schedule the appointment online.
The service was quick and efficient so I can get back to work.
The service was quick and efficient so I can get back to work.
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by halper6
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Amy
Jan 22, 2026 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your wonderful review! We're thrilled to hear that you found scheduling your appointment online easy and that our service was quick and efficient. We appreciate your feedback and look forward to serving you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
They have a top-notch detail service.
And mine was a Honda CRV. And it looked great. 👍
And mine was a Honda CRV. And it looked great. 👍
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by juban43
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your kind words! It's wonderful to hear that you were impressed with our top-notch detailing service and that your Honda CR-V looked great after your visit. We appreciate your feedback and hope to see you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
Beautiful new dealership in Lockport.
Jose handled the sale. Professional, with great communication, he had a perfect car for our needs. The overall buying experience was perfect!
Jose handled the sale. Professional, with great communication, he had a perfect car for our needs. The overall buying experience was perfect!
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by kateherron
Verified Customer
Verified Customer
Jan 12, 2026 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your wonderful review, Kate! We're delighted to hear that you had a perfect buying experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's great to know that Jose was able to assist you professionally and find the right car for your needs. We appreciate your kind words and look forward to welcoming you back in the future!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
Easy to schedule appointment and quick turn around time!
I would recommend this location to anyone.
I would recommend this location to anyone.
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by jamielynn937
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service department
Dec 31, 2025 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your review, Jamie! We're happy to hear you found it easy to schedule your appointment and that we provided a quick turnaround time. We appreciate your recommendation of Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We look forward to seeing you again soon!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
I liked working with Cameron Connell as my main shop
advisor. I had a 7:30AM appointment and everything went on time.
advisor. I had a 7:30AM appointment and everything went on time.
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by dinomill
Verified Customer
Verified Customer
Service Price Transparency
Dec 25, 2025 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your positive review! We’re thrilled to hear that you had a great experience with Cameron as your shop advisor and that your appointment went smoothly at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
I received a fair solution to my issue.
I really appreciate your honesty. Thank you very much!
I really appreciate your honesty. Thank you very much!
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by dgtaz
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2025 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your kind words! We at Bettenhausen Chrysler Dodge Jeep RAM of Lockport are glad to hear that you received a fair solution to your issue. Your appreciation for our honesty means a lot to us. We look forward to serving you again in the future!
Sincerely,
The Team at Bettenhausen CDJR of Lockport
Got everything done right the first time and was on my
way when promised that day
way when promised that day
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by wahlman.john
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Bettenhausen Chrysler Dodge Jeep Ram responded
Thank you for your feedback, John! We're happy to hear that everything was completed to your satisfaction and that you were able to get on your way as promised. We appreciate you choosing Bettenhausen Chrysler Dodge Jeep RAM of Lockport and hope to see you again soon.
Sincerely,
The Team at Bettenhausen CDJR of Lockport
The sales team at Bettenhausen was great—friendly,
helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care
helpful, and professional—but the moment the contracts were signed, everything went downhill. From upper leadership down, it’s clear they do not care about their customers once they have your money. We’ve been dealing with major issues on BOTH our new 2025 Jeep and Ram since September 27, and as of November 18, both vehicles are STILL sitting in their shop with zero updates, zero accountability, and no real urgency from anyone in management.
Over the past seven weeks, we’ve been bounced around from person to person, given conflicting information, and left to chase answers and solutions ourselves. Promises of communication and timely repairs have been broken repeatedly. Leadership has shown no ownership of the problems, leaving us frustrated, stressed, and completely ignored.
The only person who has actually cared is Franco, the Service Director, who has consistently stepped up to communicate honestly, follow through, and fight to get both vehicles repaired correctly. If it weren’t for him, this nightmare would be even worse.
If you value your time, money, and peace of mind, do not buy or service here—once the ink is dry, upper leadership disappears, and you are left to deal with this mess on your own.
See all up to date calls and text and both vehicles are still at bettenhausen and not in my driveway.
Grand Totals
• Calls: 64
• Texts: 22
• Emails: 19
Overall total of all communications: 105
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by Ashley
Verified Customer
Verified Customer
Nov 20, 2025 -
Bettenhausen Chrysler Dodge Jeep Ram responded
We acknowledge your review and are currently looking into the events you’ve detailed.
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