Larry H. Miller Volkswagen Lakewood

I went in to get my oil changed and tires aligned as all four had just been replaced. There was another yellow level repair made to my brakes, an air filter (which I did myself in ten minutes for at least $ four had just been replaced. There was another yellow level repair made to my brakes, an air filter (which I did myself in ten minutes for at least $80 less), and a last repair recommended but not required at that time. Two weeks later, my check engine light went on so I went back in. They said that two sensors needed to be replaced, but the parts had to be special ordered so I would have to come in the next week. The repair and parts were $1000. Less than a week later, my check engine light went on again. I was going out of town, so I was not able to get an appointment for two weeks, but I barely drove the car in the intervening time between my engine repair and next engine diagnostic. At the second engine diagnostic, they informed me that a different sensor had failed and in addition to that some other things that were supposedly on the verge of breaking and they recommended an alignment due to uneven tire wear that they had photos of. The total for all the repairs was $2000. All five repairs were marked as red level. When I asked why none of those repairs had been recommended when I was there literally two weeks ago and how the other sensor failed so quickly after the original repair, they had no answer. When I asked how I could possibly need an alignment when I had gotten an alignment there at absolute most 6 weeks ago immediately after replacing all four of my tires, they claimed that the recommendation was from 15 months ago, but apparently no one had double checked if the recommendation was still relevant even though they supposedly do the same multipoint inspection every time they do an engine diagnostic and that alignment recommendation did not come up at either of my original two engine repair appointments earlier in the month. Needless to say, I’ve gone to a different mechanic, Black Canyon Performance. They tend to be more expensive, but I’ve never been concerned that they weren’t paying attention to service records from themselves or that they were asking for a costly repair unnecessarily. More

I would not hesitate to recommend LHM Volkswagen to family and friends! There wasn’t a person I felt with that was not outstanding. When the IDAero comes out I know where to go. family and friends! There wasn’t a person I felt with that was not outstanding. When the IDAero comes out I know where to go. More

A great experience! ! Tyler Deven is the man to see!! Thank you Tyler!! You made my 1st time buying experience very easy!!! Appreciate all you did for me!! ! Tyler Deven is the man to see!! Thank you Tyler!! You made my 1st time buying experience very easy!!! Appreciate all you did for me!! More

Tyler sold me a great little electric BMW. ..friendly and welcoming without being pushy. Great experience! I can't say enough about how hard these guys work to make the process work for you! ..friendly and welcoming without being pushy. Great experience! I can't say enough about how hard these guys work to make the process work for you! Steven! You are amazing! I mean seriously Mr. Sanchez you are hands down one of the hardest working men in the business who really went the extra mile to ensure the sale went through without a hitch! I mean this guy shows up early and stays late. I can't thank you enough for making that magic happen with the numbers! I love my new car and it has been such a blessing! I am forever grateful for all the hard work you put in and will recommend your services time and again! Hands down best experience at a dealership ever! Plus all the cappuccino was an added bonus! ;) Thank you gentlemen! With endless gratitude, Sarah M. Miller More

The staff at Larry H Miller VW was very professional and patiently guided us through our buying experience which was done long distance and over weeks. Special thanks to Jay Mcadow and the finance depar and patiently guided us through our buying experience which was done long distance and over weeks. Special thanks to Jay Mcadow and the finance department. More

This is a great dealership for meeting your all of your auto needs! I can think of a better place to go! auto needs! I can think of a better place to go! More

Ryan and the whole team at VW were amazing, they made the process extremely easy and quick! process extremely easy and quick! More

Bradely and steven were great in assisting me through out the process. They were helping with warm welcome and helped me to get what i want. the process. They were helping with warm welcome and helped me to get what i want. More

Five stars for the staff, zero stars for the auto maker. VW didn’t think about the consumer once when they designed a car that requires a full housing assembly replacement for a burned out bulb. 2k to repl VW didn’t think about the consumer once when they designed a car that requires a full housing assembly replacement for a burned out bulb. 2k to replace a burned out low beam bulb? No thank you! Expensive, wasteful, and impractical- design fail. More

They were great. Kept me informed.went above my expectations to take care of me. Kept me informed.went above my expectations to take care of me. More