Todd Simpson | Page 25

I just want to pass along my compliments regarding Todd Simpson, Service Consultant, Daniel's BMW.  Late on the afternoon of August 21, 2012, I was leaving a business appointment in Bethlehem the “flat tir Simpson, Service Consultant, Daniel's BMW.  Late on the afternoon of August 21, 2012, I was leaving a business appointment in Bethlehem the “flat tire” warning light came on in my certified 2009 328i which I had recently purchased from my hometown BMW dealer in Lancaster.  Not having BMW Roadside Assistance,  I called BMW’s 1-800 number and was directed to Daniel’s BMW in Allentown.  I called and spoke with Todd and he welcomed me to stop in to have the RFT tire checked.  On arrival, just before 5:00PM, I was not happy after limping down Route 22 after a full work day, but Todd could not have been more accommodating in explaining the process and getting me settled in Daniel's nicely appointed customer care area.  In short order, I was back on the road with the tire issue resolved and warning light reset, in my much cleaner 328i.  My thanks to Todd and the service technician for a great customer experience right at the close of service hour work. As a result, I will definitely stop in at Daniels the next time that I am in the market for a new or certified BMW.   More

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The service that I received went above and beyond what I expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. He offered to drive it to me. He also cooled my car down before I got there. More

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My husband and I went to Daniels BMW for service and ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simps ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simpson, our service advisor, were both very helpful and accommodating. Throughout the entire time our car was being serviced, they communicated with us frequently and kept us abreast of what was happening, for which we are extremely appreciative. When we later went on to sales we had the good fortune of meeting with Dick Hughes, sales advisor, who continued with the same excellent customer service Webster and Todd had shown us. Dick was very knowledgeable, personable and thorough. He took the time to explain all the features of the new car to us and answer all of our questions. With employees like Webster, Dick and Todd, Daniels BMW is certainly the place to service and/or buy a car. More

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