Todd Simpson | Page 24

Very satisfied! Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstan Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstanding work. More

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horrible service and no customer appreciation Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call was returned an hour later but when transfered to service department I was hung up on and calls weren't answered. When I finally got ahold of someone in parts they weren't able to help me with a simple question regarding fees and then I was transfered to someone authorized, they told me of all the outrageous charges and fees that the dealership has for simple testing. I need to order parts but before I am able to do so I have to be charged $70 dollars to get a one word answer telling me that purchasing the parts was not enough business for them and they would lose money although I pointed out that their part charge was already $50 above retail. More

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Second Purchase at this dealership! This is our second purchase at this dealership and we would recommend it to anyone buying or leasing a BMW. The staff is always willing to help. On th This is our second purchase at this dealership and we would recommend it to anyone buying or leasing a BMW. The staff is always willing to help. On this purchase we had the great experience of dealing with Susan Fucinato. She is very thorough and will get back to you if you have a technical question that could not be answered right away. She is responsive and polite. Great work Susan! The Service Department is also excellent and we are very lucky to deal with Todd Simpson. More

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Used certified BMW sales person Had the privilege to work with susan in sales .great personality very polite and very informative about the x3 we bought . Excellent service. and tod Had the privilege to work with susan in sales .great personality very polite and very informative about the x3 we bought . Excellent service. and tod in service phenomenal and excellent service. More

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Is There Another BMW Dealership? As of this writing, I have done business with Daniels BMW in Allentown for over 7 years . I have purchased a 328xi, 2 - z-4s, a 535xi and a Mini Coop As of this writing, I have done business with Daniels BMW in Allentown for over 7 years . I have purchased a 328xi, 2 - z-4s, a 535xi and a Mini Cooper all from Dave Hackett. Normally, a car dealer salesperson will do anything they can to get you into buying a vehicle without truly understanding your needs. Dave is unique - he first wants to understand why you want to buy the vehicle you have selected from the lot, or, if you are unsure, quarry you about what you are looking for. His thoroughness in understanding a car buyer's needs is superb! He is a car buyer's professional consultant! And when is comes to after sale-services there is none better than Todd Simpson. He knows his stuff, and goes beyond just informing you what servicing your vehicle needs - he explains why it is needed to your complete understanding. Then there is Louis Rodriquez, Service Adviser of MINI. What an exceptional adviser and will to go the extra mile to make the customer happy. One word of caution, Louis moves between the service bays and being in front of customers so frequently that he rarely is able to answer his phone, so leave a message and for sure he will get back to you. Everyone, and I mean everyone at Daniels is there to make your new or used car looking and buying experience one of pleasure from the moment you walk on the lot, to the moment you drive away in your new car. I highly recommend them, and although you may not be in the market for a BMW or MINI, cruise their website for a complete line of their used cars. More

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Excellent Service. For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially ve For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially very disappointed and would recommend Daniels. Web Lingle changed the way I looked at Daniels BMW. He took care of all my car problems and exceeded the level of customer satisfaction that i could expect. After this experience, I strongly recommend Daniels and I suggest that do not leave disappointed. Give Web an opportunity to work his magic. Thanks Bill Stoeckel for connecting me with Web. Todd Simpson you have been a great help too. More

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My car died on the highway at about 4:30pm on a Friday while I and my son were en route to New Jersey from Western New York. The BMW roadside service identified Daniels BMW as the nearest dealer but they while I and my son were en route to New Jersey from Western New York. The BMW roadside service identified Daniels BMW as the nearest dealer but they and the on-site Hertz rental service would be closed by the time I was able to be towed there. The receptionist was wonderful and helped me get a rental at the LVI airport; she also let me know that it would be Monday before anyone could look at my car. My car was assessed and repaired and ready for me to pick up early Tuesday morning and I could not have been happier with the emergency service. Todd, the service representative assigned to me was extremely helpful and informative. I could not have had a better experience given the nature of my introduction to Daniels BMW of Allentown. More

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I just want to pass along my compliments regarding Todd Simpson, Service Consultant, Daniel's BMW.  Late on the afternoon of August 21, 2012, I was leaving a business appointment in Bethlehem the “flat tir Simpson, Service Consultant, Daniel's BMW.  Late on the afternoon of August 21, 2012, I was leaving a business appointment in Bethlehem the “flat tire” warning light came on in my certified 2009 328i which I had recently purchased from my hometown BMW dealer in Lancaster.  Not having BMW Roadside Assistance,  I called BMW’s 1-800 number and was directed to Daniel’s BMW in Allentown.  I called and spoke with Todd and he welcomed me to stop in to have the RFT tire checked.  On arrival, just before 5:00PM, I was not happy after limping down Route 22 after a full work day, but Todd could not have been more accommodating in explaining the process and getting me settled in Daniel's nicely appointed customer care area.  In short order, I was back on the road with the tire issue resolved and warning light reset, in my much cleaner 328i.  My thanks to Todd and the service technician for a great customer experience right at the close of service hour work. As a result, I will definitely stop in at Daniels the next time that I am in the market for a new or certified BMW.   More

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The service that I received went above and beyond what I expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. He offered to drive it to me. He also cooled my car down before I got there. More

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My husband and I went to Daniels BMW for service and ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simps ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simpson, our service advisor, were both very helpful and accommodating. Throughout the entire time our car was being serviced, they communicated with us frequently and kept us abreast of what was happening, for which we are extremely appreciative. When we later went on to sales we had the good fortune of meeting with Dick Hughes, sales advisor, who continued with the same excellent customer service Webster and Todd had shown us. Dick was very knowledgeable, personable and thorough. He took the time to explain all the features of the new car to us and answer all of our questions. With employees like Webster, Dick and Todd, Daniels BMW is certainly the place to service and/or buy a car. More

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