Todd Stratton
Todd Stratton at Med Center Mazda

Todd Stratton

Service Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.0
43 Reviews

Dealership Experience

6 mos

Industry Experience

33 yrs, 11 mos

Specialties & Trainings

Service Consultant for eight years with Toyota 1991-1999

Toyota Service Manager 1999 - 2005

View more specialties & trainings
4.0

43 Reviews

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43 Reviews of Todd Stratton

September 25, 2025

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Employee Rating

Excellent team. great work. Please continue to do what you are doing. 5 stars all the way! More

by tmayers
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Recommend Dealer
Yes

September 24, 2025

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They sold me a defective car. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. More

by mumozoga22
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Recommend Dealer
No

September 19, 2025

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Joey Chance deserves an award for excellence in customer service. Thank you Joey for everything. More

by mmash98
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Recommend Dealer
Yes

September 16, 2025

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Tyler was very informative on what was wrong with my car. He actually showed what was wrong wirh it instead of saying what was wrong with it. He got my car sounding like a car again. I highly recommend him. More

by kennethbwright2
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Service Time
Recommend Dealer
Yes

September 12, 2025

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This was our First Service since buying the car. We were able to get the time we wanted and it the service was completed timely. More

by Kristiaperrine
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Recommend Dealer
Yes

August 29, 2025

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Always taken care of my needs and maintenance on my cx9 and cindy the cashier is so friendly and nice just love seeing her and talking to her. More

by Hneyney
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn, Cindy Steinberg

August 27, 2025

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Top notch service department. Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even tho More

by kevin.mccarty67
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Recommend Dealer
Yes

August 17, 2025

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What bothered me most was the lack of urgency or care. I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my s More

by jacobblankenship
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Gerald Seaborn

Aug 20, 2025

Med Center Mazda responded

Jacob, Thank you for taking the time to share this feedback. We’re very sorry to hear that your experience left you feeling as though your safety and concerns weren’t prioritized. That is never how we want our customers to feel. Your comments have been shared with our management team so we can address the lack of follow-through and ensure our staff is offering the guidance and support every customer deserves. We value your trust and would appreciate the opportunity to discuss this further and make things right. At your earliest convenience, contact our Service Manager, Todd Stratton, at tstratton@medcentermazda.com, so we can personally assist you.

Sep 02, 2025

jacobblankenship responded

I recently brought my 2018 Mazda CX-5 to Med Center Mazda for diagnostic work due to an engine issue. During my visit, a misfire was confirmed by the technician team, and I personally observed a rocker arm that had come off the camshaft. Despite this, my repeated request to have the valve cover removed for proper inspection was denied. Instead, I was told the issue was related to spark plugs, which had been replaced just days before. I paid a diagnostic fee, but no repairs or deeper inspection were performed, and the vehicle continued to misfire immediately afterward. I requested a refund of the diagnostic charge, as the service did not resolve or accurately identify the underlying problem. Throughout the process, I made multiple follow-ups by email, at least three after the last response I received, but unfortunately, I never heard back from Todd Stratton. While I appreciated the initial communication, the lack of resolution and failure to respond to follow-ups left me very dissatisfied with the experience.

August 08, 2025

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I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped More

by carolinejns1125
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Recommend Dealer
No
Aug 13, 2025

Med Center Mazda responded

Hi there, We’re truly sorry to hear about your recent service experience. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. Please contact our Service Manager at tstratton@medcentermazda.com, so we can address your concerns directly and ensure your next visit is a far better experience. Thank you for your feedback — it helps us improve and better serve our customers in the future.

July 23, 2025

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Employee Rating

I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
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Recommend Dealer
Yes
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