Todd Stratton
Todd Stratton at Med Center Mazda

Todd Stratton

Service Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

Contact Me
4.0
18 Reviews

Dealership Experience

33 yrs, 8 mos

Industry Experience

33 yrs, 8 mos

Languages Spoken

English English

4.0

18 Reviews

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18 Reviews of Todd Stratton

June 02, 2025

Dealership Rating
Employee Rating

I have used This dealership several times and they are Very responsive and communicative. Super nice! More

by tdtruckworx
Service Price Transparency
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Recommend Dealer
Yes

May 30, 2025

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Very nice staff. I enjoyed the video overview of my car. Did not take long More

by dylannicolekyle
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

May 30, 2025

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Poor communication from the service. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. More

by turrentinecaleb
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tyler Alldredge

Jun 02, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience with our service department did not meet your expectations. We take concerns about communication, professionalism, and transparency very seriously. Please know that this is not the experience we strive to deliver, and we would like the opportunity to better understand the situation and address your concerns directly. At a time that works best, contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can review what happened, clarify any miscommunications, and work toward a resolution. We appreciate your feedback and are committed to making things right.

May 30, 2025

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I had to repeatedly ask for an update on my vehicle. As a dealership employee this was quite irritating. More

by REGAN.WILLIAMS
Service Price Transparency
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Recommend Dealer
No
Jun 02, 2025

Med Center Mazda responded

Hi Reagan, Thank you for your feedback, and we’re especially sorry to hear that your experience was frustrating—particularly as a fellow dealership employee who understands the importance of timely communication. We apologize that you had to repeatedly request updates on your vehicle. Please know that your feedback has been shared with our team, so we can improve communication moving forward. If there's anything we can do to address your concerns or if you'd like to speak with a manager directly, don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. We appreciate your business and hope to have the opportunity to serve you better in the future.

May 28, 2025

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We am very disappointed in Mazda at this point. I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live abo More

by Qahuntley
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: James Hobbs

May 20, 2025

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Everyone was polite and helpful. I was very impressed with the service and my car was fixed perfectly. More

by kgbost
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

May 20, 2025

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They people over at Mazda from buying the car to servicing the car has been wonderful. Easiest experience of any dealership. More

by danielbcarlisle
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Recommend Dealer
Yes

May 20, 2025

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Very courteous. Provided great service. Kept me up to date. A complicated repair. Looks good. Very accommodating More

by markstaylormd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs , Tyler

May 18, 2025

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Quick, friendly service for my oil change. Staff was professional, and the waiting area was clean and comfortable. I’ll definitely return for future maintenance. Highly recommend Med Center Ma More

by Mallikharjuna Kolakani
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

May 09, 2025

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Employee Rating

The service dept was efficient and helpful. The video assessment and ability to select what add-ons to do from the waiting room is next level. More

by THULSEY22
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joey Chance, James Hobbs

1

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