Todd Stratton

I never received the full inspection video link from the dealerships service department. They refused to provide it to me for some reason. I also never received the same video from the case manager assign dealerships service department. They refused to provide it to me for some reason. I also never received the same video from the case manager assigned to me from corporate department, after she said she would provide it. More

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I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the sit Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced. I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem. On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready. During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman, However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing. On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed. After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing. After the test drive I took it back to the dealership and spoke with Todd the Service manager. He stated, there was nothing else he could do for me. I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side. None of these issues have been resolved as of today 10/15/25. Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda. They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL. In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda. Surely this is not Mazda experience ~Jerry D. More

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The wait wasn’t terribly long. Appreciate the technician’s video recap of services performed/needed. Gerald was phenomenal! The best experience yet! Very helpful and courteous. Che Appreciate the technician’s video recap of services performed/needed. Gerald was phenomenal! The best experience yet! Very helpful and courteous. Checkout was a breeze. Very friendly personnel. The sales staff however (unrelated to my visit) were not friendly or courteous at all. Not even a “good morning” or “may I help you?” It’s doubtful I would purchase a vehicle from this dealership when I’m in the market to do so. More

by stanhop27 Verified Customer Verified Customer

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Great service and communications and vehicle was restored to new! Would highly recommend this shop to anyone! to new! Would highly recommend this shop to anyone! More

by Bradley W Verified Customer Verified Customer

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Excellent customer service. All go the extra mile to make sure that you are happy. All go the extra mile to make sure that you are happy. More

by Rick Verified Customer Verified Customer

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Excellent team. great work. Please continue to do what you are doing. 5 stars all the way! great work. Please continue to do what you are doing. 5 stars all the way! More

by tmayers Verified Customer Verified Customer

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They sold me a defective car. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. More

by mumozoga22 Verified Customer Verified Customer

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Joey Chance deserves an award for excellence in customer service. Thank you Joey for everything. service. Thank you Joey for everything. More

by mmash98 Verified Customer Verified Customer

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Tyler was very informative on what was wrong with my car. He actually showed what was wrong wirh it instead of saying what was wrong with it. He got my car sounding like a car again. I highly recommend him. He actually showed what was wrong wirh it instead of saying what was wrong with it. He got my car sounding like a car again. I highly recommend him. More

by kennethbwright2 Verified Customer Verified Customer

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This was our First Service since buying the car. We were able to get the time we wanted and it the service was completed timely. We were able to get the time we wanted and it the service was completed timely. More

by Kristiaperrine Verified Customer Verified Customer

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