

Dealership Experience
6 mos
Industry Experience
33 yrs, 11 mos
Specialties & Trainings
Service Consultant for eight years with Toyota 1991-1999
Toyota Service Manager 1999 - 2005
Toyota Fixed Operations Director 2005 - 2017
Lexus service Manager 2017 - 2024
Service Manager at Serra Nissan, Ford and Honda 2024 - 2025
43 Reviews
Write a Review43 Reviews of Todd Stratton
September 25, 2025
Excellent team. great work. Please continue to do what you are doing. 5 stars all the way! great work. Please continue to do what you are doing. 5 stars all the way! More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
September 24, 2025
They sold me a defective car. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. They cannot fix it. They are not being honest. Too many lies and contradictions. Cannot recommend them. More
Other Employees Tagged: Fred Farmer, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
September 19, 2025
Joey Chance deserves an award for excellence in customer service. Thank you Joey for everything. service. Thank you Joey for everything. More
Other Employees Tagged: Matt Clarkson, Joey Chance, Todd Mayers, Adam Eaves, James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
September 16, 2025
Tyler was very informative on what was wrong with my car. He actually showed what was wrong wirh it instead of saying what was wrong with it. He got my car sounding like a car again. I highly recommend him. He actually showed what was wrong wirh it instead of saying what was wrong with it. He got my car sounding like a car again. I highly recommend him. More
Other Employees Tagged: Todd Mayers, Adam Eaves, James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
September 12, 2025
This was our First Service since buying the car. We were able to get the time we wanted and it the service was completed timely. We were able to get the time we wanted and it the service was completed timely. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
August 29, 2025
Always taken care of my needs and maintenance on my cx9 and cindy the cashier is so friendly and nice just love seeing her and talking to her. and cindy the cashier is so friendly and nice just love seeing her and talking to her. More
Other Employees Tagged: Gerald Seaborn, Cindy Steinberg
August 27, 2025
Top notch service department. Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even tho Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even though it’s 100 miles from where I live. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
August 17, 2025
What bothered me most was the lack of urgency or care. I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my s I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my safety on the road wasn’t important to them. Communication was minimal, and there was no effort to go above and beyond, something I’ve experienced at other dealerships. Overall, it felt like I was just another problem to pass along, not a valued customer. More
Other Employees Tagged: Gerald Seaborn
August 08, 2025
I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped off. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
July 23, 2025
I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More
Other Employees Tagged: Matt Clarkson, James Hobbs, Tracy Case, Gerald Seaborn

