Todd Stratton
Todd Stratton at Med Center Mazda

Todd Stratton

Service Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.0
34 Reviews

Dealership Experience

33 yrs, 9 mos

Industry Experience

33 yrs, 9 mos

Languages Spoken

English English

4.0

34 Reviews

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34 Reviews of Todd Stratton

July 23, 2025

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Employee Rating

I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 13, 2025

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My service experience was completed to my complete satisfaction. Friendly & courteous staff who explained in detail. More

by LAWYERTURNER
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs, Gerald Seaborn

July 11, 2025

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This is the best Mazda Service Center I've received service at in the 30+ years I've owned Mazda vehicles. All were really good - this one is the best. The team at Med Center Mazda perfectly balances More

by nathan.r.strickland
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, James Hobbs

July 10, 2025

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Kept me informed ! The wait was a little long ! But everything else was great ! Thank you More

by jenniferd1010
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 09, 2025

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Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switc More

by stevensonb45
Service Price Transparency
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Recommend Dealer
No
Jul 15, 2025

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. While we’re truly glad to hear you had a great experience with our sales and parts departments, we're very sorry that your time with our service department didn’t meet expectations. It’s certainly not the level of service we aim to provide, and we understand how repeated issues and long wait times can be discouraging. Regarding the loaner vehicle situation, we know how inconvenient that must have been and are reviewing how these policies are communicated and managed to better serve all our customers in the future. Your feedback is being shared directly with our service leadership team so we can make improvements where they’re clearly needed. If you're open to it, we’d appreciate the opportunity to speak with you directly and see how we might make things right. Please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. Thank you again for your honest review—and for recognizing the efforts of our sales and parts teams. We hope we can regain your trust.

July 04, 2025

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In and out the door in less than two hours replacing trunk hinges . .thanks Doug More

by DOUGEBLEN
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 03, 2025

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Med Center Mazda offers exceptional courtesy and convenience, creating a seamless, customer-friendly experience with timely service and professional care More

by pittmanj9400
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 01, 2025

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Everyone is very professional and knowledgeable, my vehicle was fixed quickly and right the first time. Would highly recommend! More

by racej12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

June 25, 2025

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I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c More

by sddubrinsky
Service Communication
Recommend Dealer
No
Jun 30, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re very sorry to hear about the lack of follow-up and communication regarding your daughter’s recent service visit. That’s not the level of attentiveness we strive to deliver, and we completely understand your frustration. Your decision to take your business elsewhere is understandable, and we regret missing the opportunity to assist you properly. We genuinely appreciate you bringing this to our attention—it helps us identify where we need to improve. Should you choose to visit us again in the future, we hope to provide you the level of care and service you rightfully expected.

June 24, 2025

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Employee Rating

Great help! They got my car in and out with no issues! Very kind and great attitude More

by jdthomaspgal14
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

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