Todd Stratton

Incredible and caring customer service. They go above and beyond to make sure the customer is taken care of. I have never had better customer service at a car dealership. I can't express en They go above and beyond to make sure the customer is taken care of. I have never had better customer service at a car dealership. I can't express enough how grateful I am for how they treated me and the quality of service I received on my car. More

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Always a great experience with Mazda Med Center. Bob did a great job taking care of my cars necessary maintenance. They’re never pushy or trying to sell you on something you don’t need. It’s all rec Bob did a great job taking care of my cars necessary maintenance. They’re never pushy or trying to sell you on something you don’t need. It’s all recorded on camera and sent to the customer. More

by hfeagin03 Verified Customer Verified Customer

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Service people were excellent sent a video out showing me what was going on with my car!! The only problem I have every time I leave I have to return and have them check my tires cause that little tire light what was going on with my car!! The only problem I have every time I leave I have to return and have them check my tires cause that little tire light comes on all the time about five minutes after I leave!! Thank you very much More

by jojobt2014 Verified Customer Verified Customer

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it was timely well performed and everyone was pleasant and directed .As with the purchase i am still very pleased, and directed .As with the purchase i am still very pleased, More

by copwalker Verified Customer Verified Customer

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Always great service. Process is always easy. Everyone is very helpful. Recommendations are sensible. High appreciate the video updates Process is always easy. Everyone is very helpful. Recommendations are sensible. High appreciate the video updates More

by cfranklin9 Verified Customer Verified Customer

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The personnel were personable & competent. The oil change and front end alignment was completed in a reasonable amount of time. The oil change and front end alignment was completed in a reasonable amount of time. More

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The service team and cashiers were personable and efficient. The oil change and front end alignment was accomplished in a reasonable amount of time. efficient. The oil change and front end alignment was accomplished in a reasonable amount of time. More

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I recently had the pleasure of working with Tyler at Medcenter Mazda, and I can’t recommend him enough! From start to finish, his communication was clear, prompt, and helpful. Tyler demonstrated excelle Medcenter Mazda, and I can’t recommend him enough! From start to finish, his communication was clear, prompt, and helpful. Tyler demonstrated excellent customer service, going above and beyond to ensure all my questions were answered and that I felt confident every step of the way. His knowledge of the vehicles was impressive—he was able to explain features, options, and comparisons in a way that made the process much easier to understand. On top of that, his professionalism truly stood out. If you’re looking for someone who knows their stuff and genuinely cares about the customer experience, Tyler is your guy. Thanks again, Tyler, for making the experience so smooth and enjoyable! More

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I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the sit Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced. I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem. On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready. During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman, However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing. On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed. After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing. After the test drive I took it back to the dealership and spoke with Todd the Service manager. He stated, there was nothing else he could do for me. I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side. None of these issues have been resolved as of today 10/15/25. Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda. They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL. In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda. Surely this is not Mazda experience ~Jerry D. More

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The wait wasn’t terribly long. Appreciate the technician’s video recap of services performed/needed. Gerald was phenomenal! The best experience yet! Very helpful and courteous. Che Appreciate the technician’s video recap of services performed/needed. Gerald was phenomenal! The best experience yet! Very helpful and courteous. Checkout was a breeze. Very friendly personnel. The sales staff however (unrelated to my visit) were not friendly or courteous at all. Not even a “good morning” or “may I help you?” It’s doubtful I would purchase a vehicle from this dealership when I’m in the market to do so. More

by stanhop27 Verified Customer Verified Customer

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