Dealership Experience
8 mos
Industry Experience
34 yrs, 1 mo
Specialties & Trainings
Service Consultant for eight years with Toyota 1991-1999
Toyota Service Manager 1999 - 2005
Toyota Fixed Operations Director 2005 - 2017
Lexus service Manager 2017 - 2024
Service Manager at Serra Nissan, Ford and Honda 2024 - 2025
61 Reviews
Write a Review61 Reviews of Todd Stratton
November 22, 2025
Great customer service! Staff listen and want to resolve issues with my car. Great atmosphere iin dealership and everyone is friendly and professional. It is why I continue Staff listen and want to resolve issues with my car. Great atmosphere iin dealership and everyone is friendly and professional. It is why I continue to go there for maintenance More
Other Employees Tagged: DeWayne Williams, Shelina Reeves, Cindy Steinberg , Ashley and Tyler
November 21, 2025
I had an excellent experience with Med Center Mazda Service. The staff was friendly, professional, and efficient from start to finish. They explained everything clearly, kept me updated throughout the Service. The staff was friendly, professional, and efficient from start to finish. They explained everything clearly, kept me updated throughout the process, and had my vehicle ready sooner than expected. The waiting area was clean and comfortable, and the service pricing was fair. I really appreciate their honesty and attention to detail—I’ll definitely be returning for future maintenance. More
Other Employees Tagged: Rubin Lapidus and Ashley
November 21, 2025
I came in without an appointment due to loud wheel noise. They were able to investigate, locate and correct the problem (wheel bearing that was about to fall apart). It was covered under warranty and I was o They were able to investigate, locate and correct the problem (wheel bearing that was about to fall apart). It was covered under warranty and I was on my way. My only complaint was that I was unable to get someone on the phone that morning so I was given a direct line for future use. More
Other Employees Tagged: Shelina Reeves
November 20, 2025
Absolutely outstanding service from the Med Center Mazda team! Everyone was incredibly friendly and helpful, and they treated my car with great care. They got me in quickly, explained everything clearly, an team! Everyone was incredibly friendly and helpful, and they treated my car with great care. They got me in quickly, explained everything clearly, and finished the work sooner than expected. It’s rare to find a service department that goes above and beyond, but this one truly does. Highly recommend them to anyone with a Mazda! More
Other Employees Tagged: Cindy Steinberg , Rubin Lapidus , Ashley at the Service 🙋🏻♀️
November 12, 2025
Work was completed in timely manner, staff very courteous and waiting area clean with refreshments. and waiting area clean with refreshments. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
November 11, 2025
I was very impressed with the Liam Hagedorns' video inspection of my 2019 Mazda Miata! Very thorough and very informative. inspection of my 2019 Mazda Miata! Very thorough and very informative. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
November 09, 2025
Great customer service. Bob was especially helpfull. He was very kind and explained everything that was going on with my car. I am always pleased with Med Center Mazda. Bob was especially helpfull. He was very kind and explained everything that was going on with my car. I am always pleased with Med Center Mazda. More
November 06, 2025
Incredible and caring customer service. They go above and beyond to make sure the customer is taken care of. I have never had better customer service at a car dealership. I can't express en They go above and beyond to make sure the customer is taken care of. I have never had better customer service at a car dealership. I can't express enough how grateful I am for how they treated me and the quality of service I received on my car. More
Other Employees Tagged: Cindy Steinberg
November 03, 2025
Always a great experience with Mazda Med Center. Bob did a great job taking care of my cars necessary maintenance. They’re never pushy or trying to sell you on something you don’t need. It’s all rec Bob did a great job taking care of my cars necessary maintenance. They’re never pushy or trying to sell you on something you don’t need. It’s all recorded on camera and sent to the customer. More
Other Employees Tagged: James Hobbs, Shelina Reeves, Gerald Seaborn, Cindy Steinberg
November 02, 2025
Service people were excellent sent a video out showing me what was going on with my car!! The only problem I have every time I leave I have to return and have them check my tires cause that little tire light what was going on with my car!! The only problem I have every time I leave I have to return and have them check my tires cause that little tire light comes on all the time about five minutes after I leave!! Thank you very much More
Other Employees Tagged: Matt Clarkson, Todd Mayers, Adam Eaves, James Hobbs, Chris Martin, Tracy Case, Shelina Reeves, Gerald Seaborn, Cindy Steinberg

