Todd Webster | Page 4

They were great and curtius just good they did very well and talk to me like I know what I was talking about and talk to me like I know what I was talking about More

by PAULUSRM Verified Customer Verified Customer

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The service writers at Corwin's are awesome! They are always so friendly and helpful. They take wonderful care of my car. I've had to stop by with some emergency repairs and they have always wor They are always so friendly and helpful. They take wonderful care of my car. I've had to stop by with some emergency repairs and they have always worked me in and gotten my problems fixed. I always recommend Corwin's. More

by Janna Verified Customer Verified Customer

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Corwin’s service center is garbage. Huge turnover in people over the past year. This was my 3rd visit to the dealership in which it has been increasingly frustrating. Called to schedul Huge turnover in people over the past year. This was my 3rd visit to the dealership in which it has been increasingly frustrating. Called to schedule a tire replacement as I have Toyota’s Tire Protection. Goal was to schedule appt and then get tire prices on two new tires to complete the set. Only needed two as 1 tire was replaced last year. Service rep answered phone, asked if I was customer and drove a 2017 Highlander. All info pulled up with phone number. Explained situation but wasnt sure about additional tire stock as they had 1. Not a big issue as I would talk to rep when I dropped off. Next morning dropped off vehicle, explained situation wanted quote on 2 new tires. Rep fired back that new tires wouldnt be covered under warranty, duh, and that I would need 3 with AWD. I never got to finish my sentence that 1 tire had been replaced last year. Tire plan also provides dentless repair which I asked about and rep relied they dont do body repair and I would need to go elsewhere. Overall tone was that i was bothering him with my questions. Went to reps desk and was told that he would call with prices. It was to big of an inconvenience to do it right then and there. Voiced my displeasure and left irritated. When rep called back he was more than happy to point out all other items I should consider such as coolant flush, brake fluid and finally tires. Simply put Corwin’s needs were placed and pushed before my need of 2 new tires. I got dropped off, went and signed for tire and was told my Highlander was parked in client lot. Went out to client lot and my vehicle was not there. Pressed alarm on remote and still no vehicle. I was already aggravated and keeping my temper in check but this was the final straw. Rep caught me before going inside, took my keys and attempted to locate vehicle. Went inside to see Service Manager, door was open and he was talking to an employee. Asked if he was busy and was told yes. He could see I was visibly frustrated and finally came out. When I was trying to explain he just looked like a lost little child without not knowing how to diffuse the situation. His #2 then took over and led me into the garage where my vehicle had finally appeared. Explained my frustration was told sorry and that essentially that they service over 300 vehicles a day and phone calls to service are directed to a call center. Also learned that the 3 people I had interactions with had only been there for less than 4 months. Not sure if people leave on their own due to the name on the building of Corwin and them not providing the support and didication to Service. My interpretation was that they are too busy in turning and burning volume when it comes to vehicles. Service is not the #1 priority as they can make up anything in volume. All in all that is fine but when I was out Highlander shopping I inquired about why Corwin’s sale prices were 2-3 grand more than comparable Toyota dealerships. I was told it was because of the quality of service and attention to detail when buying used vehicle. I find this to be xx after the following. Another kicker, I purchased the oil change package as it’s close to home. I have purposefully changed the cabin filter prior to taking in. After the visit I wad told I needed a new cabin filter. I also changed the cabin filter on a family member and friends Highlander. They took their vehicles in for oil change within 60 days and were told that their filters needed replaced. Those courtesy checks are xx as they dont physically check anything. The only thing they check is what is stored in the computer and if it hasnt been done by them then they will push you to foolishly pay their high prices and low quality service. We will see what happens after this review but as of now I would recommend a different Toyota dealership that doesnt have a high turnover of reps More

by Edward Verified Customer Verified Customer

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I really really liked the salesman Drew. He helped us find the perfect car. He was very, very helpful without being pushy. Kudos to him. However the mechanic department is not very impr He helped us find the perfect car. He was very, very helpful without being pushy. Kudos to him. However the mechanic department is not very impressive. They diagnosed the check engine light as a knock sensor on Saturday as we sealed the deal on the car and promised to fix it. It was to be done Monday or Tuesday. I recieved a photo text with the car on the lift being fixed. However, on Wednesday when we called the mechanic said he'd never seen it till Wednesday. ??? I finally got the car Thursday evening. But, Friday morning the check engine came on again. It's not fixed. I'm not happy. I love the car . I just wanted it fixed. More

by LINDAGANZEL Verified Customer Verified Customer

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Service done well, in a timely manner. Personnel were courteous and knowledgeable. Will continue to take my vehicle there. Personnel were courteous and knowledgeable. Will continue to take my vehicle there. More

by Bob Verified Customer Verified Customer

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Very professional. Step by step communication process. No pressure on fixing recommendations. Given information pertaining to each issue that needs addressed and why. Step by step communication process. No pressure on fixing recommendations. Given information pertaining to each issue that needs addressed and why. More

by llreid72 Verified Customer Verified Customer

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Service department delivered on the first appointment and quickly received the parts and completed the installation in the second appointment. Easy to work with and met my needs. quickly received the parts and completed the installation in the second appointment. Easy to work with and met my needs. More

by spmalloy Verified Customer Verified Customer

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excellent job, feels like Toyota takes care of you and wants your car to work great for a long time wants your car to work great for a long time More

by kevin-franco Verified Customer Verified Customer

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My Highlander has always been serviced at this dealership. It has past 160,000 miles and I feel like the service department is on top of any small repairs before they become big repairs. dealership. It has past 160,000 miles and I feel like the service department is on top of any small repairs before they become big repairs. More

by KIMVAWTER72 Verified Customer Verified Customer

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The representatives were very kind. They were very time-oriented and I appreciate all their help They were very time-oriented and I appreciate all their help More

by Jesus Machuca Verified Customer Verified Customer

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