Tom Bastardo | Page 3

Excellent customer service This dealership is excellent, there are lots of options and they find the car you are looking for. I visited many dealerships and I went back to them This dealership is excellent, there are lots of options and they find the car you are looking for. I visited many dealerships and I went back to them. I was well taken care at all times and I ended up buying what I was looking for at a great price. Customer service is excellent! Go there. More

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Awesome experience Had call in regards to a new Nissan Altima spoke with Darwin who knew everything about the car provided me information on all models and helped me get Had call in regards to a new Nissan Altima spoke with Darwin who knew everything about the car provided me information on all models and helped me get prices. Recommend to ask for him if your in search for your next new vehicle. More

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leased a car still regretting due to unpleasant experience Found lease "specials" on their website on 3 models and took the print outs to the dealership where I was greeted by Tom. Sat down with him and showed Found lease "specials" on their website on 3 models and took the print outs to the dealership where I was greeted by Tom. Sat down with him and showed him the print out for 2014 Nissan Sentra, $0 down, $59/month for 36 months. First words out of his mouth, "we dont have anymore 2014s left". Next sentence, "this deal is STUPID". What a way to represent your company by bashing the deal it puts out, they should be proud to have him represent their dealership. Next, we somehow did a test drive in a 2014 Nissan Sentra. So now all of a sudden they have a 2014 Nissan Sentra sitting around the dealership. We drive to their lot behind Best Buy and he tells me to pick out a new 2015 Nissan Sentra. I tell him softly, "for what? I asked you to work up the deal for 2014", he replies with an attitude, "ok fine lets go back". We drive back, sit down at his desk, he once again looks at the print out and says "this deal is really STUPID". What a professional way to convince me or anybody without providing any type of numbers or reasons that the deal in the print out is actually not a good deal. Then he argued with me on the residual value. I stated that around 60% residual value is a good deal when he firmly claimed, without looking into it "All cars have residual value between 52-54%, no car is more than that" at which I laughed because I knew that he was COMPLETELY WRONG. Later, I asked the sales manager (not sure of his name but pleasant to deal with) for the residual value since Mr Tom has NO IDEA what he's talking about, he came back with residual value of "58%" for the 2015 Sentra. Just goes to show you that Mr Tom just throws out numbers and assumptions and that he has no idea what he's talking about and is incompetent. So then I agreed on some numbers and sales manager and Mr Tom went to "talk" to the big boss. Mr Tom comes back and congratulates me and tells me that "it was difficult but he fought hard to get the deal for me". what he failed to realize that I SAW him standing around by the offices smiling/chuckling and doing absolutely nothing instead of "fighting hard to get me a deal", what a clown. I should've just walked out of there right then. But that was def ONE of my MANY mistakes I made that day so Ill own up and take partial blame. At the end I am walked out of there after 4-5 hours filled with making mistakes and a leased 2015 Nissan Sentra. More

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Aweful - felt like they were playing games with me After finding a vehicle online, I contact the dealer to see if it was available. I was told it was and that I could come and see it. When we got to After finding a vehicle online, I contact the dealer to see if it was available. I was told it was and that I could come and see it. When we got to the delearship - the car had been sold 10 minutes earlier. Three days later, we found another vehicle and I called again to make sure the car was available, I was told it was and we set off again to dealership to take a look at the car, when we got there we were told by Mr. Bastardo that he had good news and bad news - the good news was that the car was still available, the bad news was that the car was in the service shop and someone had taken the keys home so we couldn't look at it. He told us to come back the following afternoon. I tried several time to call Mr. Bastardo to confirm and all I got was voicemail. I then called and spoke with someone else who assured me that car was there, and they had the key and we could come and see the car. We proceeded to the dealership only to arrive and have Mr. Bastardo say, " I don't know where it went, it was here 10 minutes ago." I must admit, we lost our patience and took off. A simple "the car is no longer available would have been acceptable, making us waste or time and travelling needless back and forth - NOT COOL. Will never be back again! My time is just as valuable as theirs! More

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Don't trust this dealership. they admitted to lying about my negative equity being included in my new lease and did nothing to rectify. After being caught. V. Sanchez. D.lasaraci they admitted to lying about my negative equity being included in my new lease and did nothing to rectify. After being caught. V. Sanchez. D.lasaracina S.miller. More

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Tom Bastardo We walked in to the dealership and Tom was right there ready to help us. We were treated very well the entire time, and, when we had a few things tha We walked in to the dealership and Tom was right there ready to help us. We were treated very well the entire time, and, when we had a few things that needed addressing, Tom made sure that it was ALL taken care of. More

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I came in looking to lease 2 vehicles on Saturday, January 25, 2014. I walked in the showroom in about 10 minutes was greeted by a sales person, who asked me to come and take a seat in the customer l January 25, 2014. I walked in the showroom in about 10 minutes was greeted by a sales person, who asked me to come and take a seat in the customer lounge and wait until someone will come and see me. I waited for about 40 minutes there - a sales man came in sat down with me in the lounge and asked me a few questions about what I was looking for and then told me that he would be right back, I waited another 15 minutes and left. it was a total waste of my time!!! I don't understand exactly what they mean by excellent customer service... More

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Tom B. was a delight to work with. Put the time and effort into making the purchase a pleasant experience, right down to the explanation of the use and operation of all the options that came with the c effort into making the purchase a pleasant experience, right down to the explanation of the use and operation of all the options that came with the car. More

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My experience at the Nissan dealer was very positive . Thomas Bastardo was very friendly and full of energy while helping me choose between a Nissan Murano and a Nissan Pathfinder. I had my 5 year old tri Thomas Bastardo was very friendly and full of energy while helping me choose between a Nissan Murano and a Nissan Pathfinder. I had my 5 year old triplets with me during the purchase of my Nissan Pathfinder, and Thomas Bastardo was very friendly, kind and helpful when it came to answering all my questions and assisting me in choosing a good vehicle for me and my triplets. Thomas Bastardo is a wonderful employee and if I go back to get another Nissan, I would like Thomas to be my salesman . There should be more employees like Thomas Bastardo at the Nissan Dealer. I hope Thomas Bastardo has a wonderful Christmas Holiday, and he deserves to be recognized for the hard work he does in selling cars , and providing good customer services . Thank You Thomas for everything. Margaret Ziarno More

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