Tom Beedy

Cha was great as AJ in finance. Bought many vehicles from here. Thanks to all who helped get me done! Bought many vehicles from here. Thanks to all who helped get me done! More

Report | Print

I recently purchased a Toyota Gold Certified vehicle from Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work with throughout the process. I have no complaints about the salesperson personally. Unfortunately, the issue I experienced falls completely on management and the dealership’s internet team. The online listing for the vehicle included photos that showed features the vehicle I purchased does not actually have, including black TRD wheels and additional black trim accents. The vehicle itself is very similar in overall appearance, so I did not immediately notice the differences during my walk-around. I am not an expert in Toyota trim packages, and because this was advertised as a Toyota Gold Certified vehicle, I trusted that the listing accurately represented what I was buying. When I later realized the discrepancy and contacted the dealership, I was disappointed with how the situation was handled by Mike Zin, the sales manager. Instead of taking time to understand my concern or acknowledging that incorrect photos may have been used, I felt dismissed very quickly. There was no willingness to accept any responsibility from the dealership’s side, which was frustrating. I understand that I inspected and test-drove the vehicle prior to purchase, but accurate online representation still matters — especially when the differences involve trim-level features that are not obvious to the average customer. Again, the salesperson did a great job, but the handling of this situation by management and the internet team left me disappointed. I hope the dealership takes steps to ensure listings accurately reflect their vehicles and that customer concerns are handled more professionally in the future. More

Report | Print

Simple negotiations, easy paperwork, friendly staff, and accommodating. Easily one of the best vehicle shopping experiences I have ever had. accommodating. Easily one of the best vehicle shopping experiences I have ever had. More

Report | Print

A Maplewood Toyota has great team to work with! Starting with the GM and GSM, the sense of family and teamwork was very evident! Juve had answers to all of our questiona and there was no pressure t Starting with the GM and GSM, the sense of family and teamwork was very evident! Juve had answers to all of our questiona and there was no pressure to make a quick decision! More

Report | Print

They are very helpful and patience with their customers. Answered all questions with the details. Answered all questions with the details. More

Report | Print

On buying our third Highlander from this dealership, we were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific co were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific configuration. Over the next three months, our salesman, Ebrima Jallow, called numerous times with alternate vehicles that were on the lot. Finally frustrated, we wanted to know when the specific vehicle ordered would arrive. Ebrima admitted he never ordered our car ! On going to the GM we received no satisfaction or apology. Ebrima finally ordered our vehicle after a three month delay. Then the safety hold by Toyota stopped all deliveries on Grand Highlanders for months. Finally our vehicle arrived after 10 months with never an apology from anyone at Maplewood Toyota. Needless to say, we have gone from loyal, long time customers to Never Again ! More

Report | Print

Excellent people, experience, will definitely buy my next car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. More

Report | Print

Cha helped me find a Sienna that suits me. I am always satisfied everything I came here for vehicle help. Cha made the trade in go smooth. Traded my 2022 Honda CRV Hybrid for a 2018 Toyota Sie I am always satisfied everything I came here for vehicle help. Cha made the trade in go smooth. Traded my 2022 Honda CRV Hybrid for a 2018 Toyota Sienna AWD limited. Highly recommend Cha's expertise to others. More

Report | Print

Sales rep, everyone was pleasant, professional. One issue was problem some, but overcome. Overall, experience was good One issue was problem some, but overcome. Overall, experience was good More

Report | Print

Scott did a great job getting my new Tacoma - he gave us a great tour of the truck- we received great service from everyone at the dealership. a great tour of the truck- we received great service from everyone at the dealership. More

Report | Print