Tom Bishop | Page 2

BMW of Silver Spring responded

Dmitriy, Thank you for bringing your experience to our attention. We take all customer concerns seriously, especially those involving professionalism and respectful communication. We want to assure you that dealership management thoroughly investigated your concerns and addressed them with the appropriate team members. We also appreciate you taking the time to speak directly with our Division President, Steve Gluck, regarding your experience. We sincerely apologize that your interaction did not reflect the level of professionalism and customer care we strive to provide. Your feedback is important to us, and we appreciate the opportunity to better understand your concerns. Should you need anything moving forward, please feel free to contact Steve directly at 301-679-4892 or sgluck@mileone.com. Thank you for your feedback.