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Dealership Experience
12 yrs, 9 mos
Industry Experience
36 yrs, 11 mos
Languages Spoken
English
103 Reviews
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103 Reviews of Tom Capps
October 30, 2019
My Guy Tommy CappsAlways on top of his gameKnows how to My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealers My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealership Honest and transparent and always gives us what we want 100%👍 More
by teebrono
Other Employees Tagged: Daren Schaffert, Kathleen Clapper , Mark Brennan, Todd Cunningham
Helpful 
October 29, 2019
Great Experience I've bought or leased a lot of cars in my life and dealt with many dealerships and salespersons, Heritage and Tommy Capps are the best. Everything i I've bought or leased a lot of cars in my life and dealt with many dealerships and salespersons, Heritage and Tommy Capps are the best. Everything is easy, you never feel pressured and they are honest and professional. Would definitely recommend More
by Mustang
October 16, 2019
Everything but a clean interior My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuu My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuumed when the car is washed. (I live in a condo and the bylaws prohibit cleaning cars in the garage). When my car was finished, I was informed there was no opportunity to do anything to the interior. My thought was: THIS IS A CAR DEALERSHIP WHERE CARS COME TO BE CLEANED! My representative said I could come back another time for the service. Nobody's perfect. More
by Rjbats
Other Employees Tagged: Chris Halley
September 20, 2019
Great Dealer and personnel on both the sales and service side, would recommend to anyone this what you expect a Cadillac dealer should be that’s why I continue to and personnel on both the sales and service side, would recommend to anyone this what you expect a Cadillac dealer should be that’s why I continue to return More
by Bob Chianelli
Other Employees Tagged: Mark Brennan
September 18, 2019
Great Dealership, Great Team Heritage Cadillac always provides the best customer service. I've owned many cars and there aren't many dealerships that still treat their customers Heritage Cadillac always provides the best customer service. I've owned many cars and there aren't many dealerships that still treat their customers as if they value them, this one does. More
by 2 Caddies
Other Employees Tagged: Mark Brennan, Chris Halley
August 19, 2019
Always professional and courteous Tim Capps was great to deal with. He always responded right away and made the leasing process a smooth one! This is my 4th or 5th lease with Heritag Tim Capps was great to deal with. He always responded right away and made the leasing process a smooth one! This is my 4th or 5th lease with Heritage and I am a loyal guest based on the staff! Thank you More
by Jdrtina
August 18, 2019
Smooth and Easy This is my 3rd lease working with Tom Capps. He answered all my questions regarding the process and made the whole contract experience smooth and eas This is my 3rd lease working with Tom Capps. He answered all my questions regarding the process and made the whole contract experience smooth and easy. I very much appreciate the high standards at Heritage Cadillac. Kudos also to Larry in the financial office...patiently helped me understand all the line items. Thanks again. More
by Bee
Other Employees Tagged: Larry _______in the financial office
August 03, 2019
The staff and Mr Tommy Caps are the BEST This dealership and management team and service and Mr Tommy Capps has been going above and beyond for my family and I for decades I wouldn't go anywh This dealership and management team and service and Mr Tommy Capps has been going above and beyond for my family and I for decades I wouldn't go anywhere else ever More
by Geo’s Caddy
Other Employees Tagged: Daren Schaffert , Roger Fowler, Burrell Henry
July 20, 2019
SEAMLESS The entire staff from the cashier to the GM were fantastic. I had purchased 7 Escalades from another dealer and they couldn't match the deal I got at The entire staff from the cashier to the GM were fantastic. I had purchased 7 Escalades from another dealer and they couldn't match the deal I got at Heritage! I'm very pleased to say the least! More
by timj
Other Employees Tagged: Keith Herrera, Brendan the porter
July 15, 2019
Great Service The Heritage Cadillac team is customer service focused. Great experience! I would recommend this dealership for their friendly and helpful staff and The Heritage Cadillac team is customer service focused. Great experience! I would recommend this dealership for their friendly and helpful staff and for their timeliness on servicing the vehicle. More
by Zypm01
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