![Tom Caswell at Land Rover Sudbury](https://cdn-user.dealerrater.com/images/dealer/15713/employees/de138616478b.jpg)
Sales Consultant 🇬🇧 Land Rover Sudbury 📞: 508-650-8822 📧: tcaswell@herbchambers.com
Read moreDealership Experience
1 yr, 3 mos
Industry Experience
5 yrs, 1 mo
Specialties & Trainings
Land Rover
Leasing specialist
Finance
Land Rover brand history
Languages Spoken
English
Employee Video
9 Reviews
Write a Review9 Reviews of Tom Caswell
June 07, 2024
I recently purchased a preowned 2016 GMC Yukon with 65,000 miles from this dealership for $33,000. The car was delivered to my home in NH, and I registered it. Over a holiday weekend, my family and I e 65,000 miles from this dealership for $33,000. The car was delivered to my home in NH, and I registered it. Over a holiday weekend, my family and I embarked on a road trip to PA to visit friends. During the journey, I noticed that the Yukon was bouncing and had a stiff ride, but I dismissed it as normal. I was reassured by the salesman that the vehicle had just been serviced and was in excellent condition. However, when I took it for inspection in New Hampshire, it failed due to a blown front strut leaking oil onto the braking system and a blown lower ball joint. The inspector informed me that it was unsafe to drive due to the oil getting onto the brakes. There is also a metal-on-metal grinding sound from the transmission. This was a deeply shocking and upsetting revelation, especially considering I had just driven 800 miles with my family in the car. I made an appointment with the dealership, and after enduring a 4-hour wait, I was informed by the sales manager, Mr. Ricky Pereira, that they would not cover the safety issues. He casually mentioned that he knew about the blown strut and had it on his report, which he conveniently didn't show me when I purchased the vehicle. I had specifically asked for the CarFax, which the salesman provided, but I was not shown the dealership's in-house safety reports for pre-owned vehicles. When I confronted Mr. Pereira about this, he callously stated that I should have specifically requested the in-house records. I find this to be a clear case of unfair and deceptive customer service. He also had the audacity to say that the dealership wouldn't honor the New Hampshire safety inspection process because he couldn't know all of New Hampshire's safety checks. In my opinion, and the state of New Hampshire's opinion, selling a vehicle with oil on the brakes and a blown strut and ball joint is not safe. As a result of this ordeal, I am now the owner of a vehicle that I can't legally drive without spending thousands of dollars to fix. This situation has not only put a significant financial burden on me but, more importantly, has jeopardized my family's safety due to the dealership's negligence. It's disheartening to experience such dishonesty and lack of accountability from this dealership. If you're reading this, I strongly urge you to steer clear of this dealership and deal with Rick Pereira. I will update this post daily until the issue is resolved. If you have information on MA laws or any resolution methods to protect customers, please get in touch with me at Kevinmkellyelectric1@hotmail.com. I am planning to take the vehicle to a local GM dealer for a full inspection and to determine the costs to make the Yukon safe. Time is of the essence, and I need all the help I can get to rectify this situation. More
Other Employees Tagged: Ricky Pereira-Santos
May 08, 2024
Awesome experience. Everyone is so kind. Used vehicle purchase was quick, easy, efficient, and timely. Everyone is so kind. Used vehicle purchase was quick, easy, efficient, and timely. More
Other Employees Tagged: Melissa Prochnow, Zashary Santiago, Ricky Pereira-Santos, Sulmarys Cruzado , Christopher Sorensen
January 24, 2024
Steve and all team members were great Friendly kind very professional I’ll come again very professional I’ll come again More
Other Employees Tagged: Matthew Phillips, Neil Fishbone, Steven Tokok , Manny Diaz, Amr Eissa, Bart Teixeira
January 15, 2024
Tom Caswell was a very helpful sales person and a pleasure to work with. The dealership was very accommodating to achieve an amiable deal for both of us. Thank you. pleasure to work with. The dealership was very accommodating to achieve an amiable deal for both of us. Thank you. More
Other Employees Tagged: Zashary Santiago, Ricky Pereira-Santos
November 16, 2023
Kudos to Melissa, Lawrence & Tom in sales. Zash in Finance. Aya and Bryson in Service. Thanks for the new Defender. David in RI. Zash in Finance. Aya and Bryson in Service. Thanks for the new Defender. David in RI. More
Other Employees Tagged: Melissa Prochnow, Zashary Santiago , Aya Badreddine, Lawrence Blaushield, Bryson Paulding
September 28, 2023
Tom was a fabulous sales consultant. He went above and beyond to ensure I was completely satisfied. He went above and beyond to ensure I was completely satisfied. More
Other Employees Tagged: Luiz Augusto Angelo, Zashary Santiago , Lawrence Blaushield, Jonathan Lorizio
August 05, 2023
Tom and the Land Rover team were attentive and helpful with my new Defender purchase. with my new Defender purchase. More
Other Employees Tagged: Luiz Augusto Angelo , Sven Curkic, Nicholas Kszepka
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