Tom Cola

I rarely leave negative reviews, but my experience purchasing a Certified Pre-Owned Mercedes-Benz from Ray Catena Mercedes has been extremely disappointing, particularly in my dealings with Tom Cola. purchasing a Certified Pre-Owned Mercedes-Benz from Ray Catena Mercedes has been extremely disappointing, particularly in my dealings with Tom Cola. I purchased the vehicle on July 7 and had it shipped to me. Initially, the sales experience went well and I was pleased with the process. Unfortunately, things changed after delivery. Seven days after receiving the vehicle, Tom contacted me and said the insurance documentation needed to be reissued. What followed was a couple of weeks of back-and-forth communication. Tom was consistently difficult to reach and slow to return phone calls, although the insurance issue was eventually resolved. We are now approximately six weeks from the purchase date, and I still do not have a license plate issued for the vehicle. The most frustrating part has been the communication. Tom has become extremely unresponsive, and when I am able to get a response, the conversations have increasingly felt combative rather than focused on simply resolving the problem. I purchased a Certified Pre-Owned Mercedes-Benz from a Mercedes-Benz dealership because I expected the level of service and professionalism normally associated with the brand. I have purchased and dealt with Mercedes-Benz dealerships elsewhere and have had experiences that were dramatically better than this one. I am not asking for anything unreasonable. I simply expect that six weeks after purchasing a vehicle, I should be able to legally drive it. Instead, I have a vehicle sitting in my driveway while I am forced to rent another vehicle because the registration and plate process still has not been completed. Problems happen. What separates a great dealership from a poor experience is how those problems are handled after the sale. In my case, the lack of communication, follow-through, and professionalism after the purchase has been incredibly disappointing. I hope Ray Catena Mercedes takes this feedback seriously and gets this resolved. This has not been the Mercedes-Benz ownership experience I expected. More

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I had a great experience at Mercedes-Benz of Edison. Everyone was welcoming, professional, and made the entire purchasing process smooth and enjoyable. I especially appreciate how kind they were with my Everyone was welcoming, professional, and made the entire purchasing process smooth and enjoyable. I especially appreciate how kind they were with my son, making sure he was comfortable while we were there. I'm so happy with my new Mercedes Benz. Thank you Tom Cola for being so helpful during the entire process.. Highly recommend this dealership. More

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Super professional dealership with responsive and knowledgeable staff and salespeople who go the extra mile to find the right car to match what we were looking for in a car. I also appreciated how ou knowledgeable staff and salespeople who go the extra mile to find the right car to match what we were looking for in a car. I also appreciated how our sales representative Tom Cola listened to what we wanted in a vehicle and addressed our concerns about getting a certified preowned vehicle with a clean Carfax record. Tom and the dealership really delivered for us. More

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Tom Cola Great personality and very helpful in the purchase of my new vehicle. Thanks, Tom. Thumbs up, buddy. purchase of my new vehicle. Thanks, Tom. Thumbs up, buddy. More

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I was shopping for a Mercedes Benz convertible for almost a year. After many months and several cars that weren't up to par from other dealerships, I finally found a car that was perfect. Ricky Kwan was in a year. After many months and several cars that weren't up to par from other dealerships, I finally found a car that was perfect. Ricky Kwan was instrumental in introducing me to Tom Cola.I knew when I met him I could trust him. Trusting your sales person when buying a car is one of the most important things when purchasing a new or certified preowned vehicle. He made the experience seamless and went above and beyond to make the purchase stress free. I would recommend him to anyone as a 5 star sales representative. I will definitely contact Tom when I want to upgrade my Mercedes again. He is an honest and fantastic representative. More

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"I had an excellent experience purchasing my Mercedes-Benz. Tom Cola made the process quick, smooth, and stress-free. He was personable, professional, and a pleasure to work with. I've only had Mercedes-Benz. Tom Cola made the process quick, smooth, and stress-free. He was personable, professional, and a pleasure to work with. I've only had the vehicle for one day, so it's too early to rate the car itself, but I'm very happy with the service I received." More

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Tom helped me with my Mercedes-benz. ..he was great! He was knowledgable and walked me through the entire process. ..he was great! He was knowledgable and walked me through the entire process. More

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Tom Cooa helped us to get the brand new GLE 450 , he is so helpful. Thank god for his help so helpful. Thank god for his help More

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Tom Cola provided us with extraordinary care at Ray Catena Mercedes Benz. He even went above and beyond getting me a large red bow to surprise my children with! Great experience over all. Will absolute Catena Mercedes Benz. He even went above and beyond getting me a large red bow to surprise my children with! Great experience over all. Will absolutely use him again for our next vehicle. More

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I had an outstanding experience purchasing my new Mercedes GLA from Ray Catena, and I can’t recommend Tom Cola highly enough. From the moment I walked in, Tom was professional, knowledgeable, and gen Mercedes GLA from Ray Catena, and I can’t recommend Tom Cola highly enough. From the moment I walked in, Tom was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle—not just making a sale. He made the entire process smooth, stress-free, and transparent. Every question I had was answered thoroughly, and he took the time to explain all of the features of my new Mercedes without ever making me feel rushed. His communication was excellent from start to finish, and he made the buying experience enjoyable. Ray Catena has a reputation for exceptional customer service, and Tom absolutely lived up to that standard. If you’re looking for someone who is honest, patient, and truly cares about his customers, ask for Tom Cola. I couldn’t be happier with my new Mercedes, and I’ll definitely be recommending both Tom and Ray Catena to my friends and family. Thank you, Tom, for making this such a great experience! More

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