Tom Conlin | Page 2

Drove to this dealership from about 45 miles out looking to trade my SUV for a truck. Was told my car appraised MUCH lower than what I was offered elsewhere. I shared information I had gathered from previou to trade my SUV for a truck. Was told my car appraised MUCH lower than what I was offered elsewhere. I shared information I had gathered from previous dealers and CarMax. Regardless of what I told them they did not seem in a hurry to sell the truck. The dealership was understaffed and unwilling to work with the buyer. I did go in closer to closing time and it seemed like everyone was worried about going home instead of doing the work needed to sell a car and provide the "world class" customer service they brag about. It's unfortunate that dealerships are still ran like sandlots looking to make top dollar for low value vehicles. More

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This past April my wife and I purchased a 2021 Mustang Mach E and ended up paying an ADM cost of $2,000 over MSRP because the cars are in short supply. This angered us but we had tried on other occasions Mach E and ended up paying an ADM cost of $2,000 over MSRP because the cars are in short supply. This angered us but we had tried on other occasions with Tirapelli and other dealers to ask for the Ford X-Plan or MSRP pricing but lost the cars to someone else who would pay the ADM cost. This car with the particular color it was (Infinite Blue) was rare as Ford stopped making that color so we reluctantly paid the $2,000. Anyway, we were dealing with the salesman Ray who is a very nice man and he wrote up the necessary papers and told us the next stop would be with the Finance Manager. I had received a quote for the Ford ESP plan and asked Ray if Tirapelli could match it as I wanted to give my business to them. He took all the papers and I assumed he was arranging for us to meet with finance. Well my wife was sitting at another chair and could see the interaction of Ray with somebody she didn't know. From the body language she could see this individual was enraged. He came over to our table and in front of everybody in the showroom began yelling at my wife and I saying they had to make a profit and no way could they match the price on the ESP plan (not taking into consideration that we were paying $2,000 over MSRP). He then continued to tell us that our sale for the car was off as he wanted to buy it for his 16 year old son's birthday. I told him OK in a normal voice. He proceeded to storm out the door saying he was going to call his wife to see if he should purchase the car. He got in his truck and was leaving the parking lot as our salesman was running after him. My wife and I collected all of our papers thinking the sale was off but we were stunned and incredulous at what had just happened. In about 20 minutes Ray came back in and said the sale could still go on as planned. I asked him who had caused such a display of anger and embarassment to us and he said it was the GENERAL MANAGER, Tom! I was floored that somebody in that position would do something like that. I am a retired doctor and Clinic Director of a major school at the University of Illinois and I treated all of my students, fellow faculty, staff and patients with the respect and dignity they deserve and can't believe somebody who is a General Manager saying and acting like he did. He surely must have anger management issues. Nobody from the dealership has reached out to me about what happened and that is probably because I never want to see or talk to Tom again. I would, however, talk to Mr. or Mrs. Tirapelli about what happened. The reason I waited so long to tell my story is I reported this to the Ford Motor Company thinking something would be done and it hasn't. I would warn anyone dealing with the management of this dealership to beware of what might happen if you question their pricing or try to see if they are competative in their pricing. Michael J Barrows, DDS MS; Assistant Clinical Professor and Director of the Undergraduate Endodontic Clinic (retired). PS - I AM VERY HAPPY with our car!! More

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