Tom DAlessandro | Page 69

The way car buying should work Tom renewed my faith in Subaru as a place to buy a car. My first trip to the dealer left me feeling 1. Pressured 2. Like my trade-in was probably Tom renewed my faith in Subaru as a place to buy a car. My first trip to the dealer left me feeling 1. Pressured 2. Like my trade-in was probably worthless 3. Like the salesperson had no idea why I was buying a new car Fortunately, that person no longer works at Cityside. When I went back a few months later, Tom greeted me instead. He took the time to listen to what I was looking for, listened to (and believed) my budget, and worked to get me into an outstanding new car for a fair price. As long as I'm living in this area, Cityside will be the first place I go when looking for a car. More

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Truly Excellent Car Buying Experience From the moment Tom Dellasandro, our sales guy, met us and showed us our options, we knew we were in good hands. He presented our options clearly and From the moment Tom Dellasandro, our sales guy, met us and showed us our options, we knew we were in good hands. He presented our options clearly and without any pressure. The day of purchase also went smoothly and easily, thanks to Tom and to Mike in finance. We love the car we bought. Thank you, Cityside. More

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Car Buying Positive Experience I used Consumer Reports' Car Buying service and 5 dealerships responded sending me a Consumer Reports Certificate with their guaranteed price listed. I used Consumer Reports' Car Buying service and 5 dealerships responded sending me a Consumer Reports Certificate with their guaranteed price listed. They were all within $200 of each other. I chose the three closest dealerships to visit. One of them didn't have the Forester model I wanted. One did a classic "bait and switch"--the salesman told me their dealership could not honor the Consumer Reports Certificate price after all because they were members of a "New England circle" that did its own pricing! We walked out. At Cityside, my salesman took me for a thorough test drive, making sure we went on rough roads, winding roads and highway. A day or two later, I received a call from Tom, another salesman at Cityside, who said my original salesman had developed a health issue and the other salesmen at the dealership were taking over his customers but he assured me my original salesman would get the commission if I made a purchase. Oh oh, I thought. Tom has no incentive to take good care of me if he is not getting the commission. Wrong! Tom could not have been more attentive. Cityside honored my Certificate pricing and I ended up placing a factory order to get exactly what I wanted. During the wait for the car to arrive, Tom stayed in touch so I'd know when the car was being shipped and when it would arrive at the dealership. As a new Subaru owner, I had questions about my new car after taking it home and Tom has been very responsive to my occasional email and calls. This is a very busy dealership, but Tom has made me feel like I was his #1 client. All in all, a great and very positive experience and I've already recommended Cityside to my friends. More

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Stress free experience This is the 2nd auto I have purchased from CitySide. The experience was stress fee as Tom (salesperson) and Mike (finance) made the new car purchase/t This is the 2nd auto I have purchased from CitySide. The experience was stress fee as Tom (salesperson) and Mike (finance) made the new car purchase/trade-in seamless. They were both efficient, knowledgeable and courteous. This transaction is the model of how "efficient" purchasing of a vehicle should be. Thanks, Richard More

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Tom Was First Class I put a deposit on an incoming Subaru after working out a deal with Tom D'Alessandro. Tom had said that the deposit was refundable, effectively for a I put a deposit on an incoming Subaru after working out a deal with Tom D'Alessandro. Tom had said that the deposit was refundable, effectively for any reason. As things turned out, I chose not to purchase the Subaru. I spoke with Tom about this. He was totally understanding and lived up to his word. The deposit was refunded. If I'm looking for a Subaru in the future, I will definitely contact Tom. More

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Friendly, attentive and knowledgeable! My wife and I had such a pleasant experience purchasing a new 2015 Subaru Outback. The first time we walked in we were greeted promptly and were treat My wife and I had such a pleasant experience purchasing a new 2015 Subaru Outback. The first time we walked in we were greeted promptly and were treated with friendliness and professionalism. Tom Dalessandro (sales) and John Melvin(Finance Manager) were both so helpful and trustworthy. We ended up placing a special order for a new 2015 Outback and Tom helped us every the step of the way to get the car we truly wanted at a fair price. He kept us informed as to its progress and when it would come in. When I went to pick up my new car Tom took me through a very thorough walk through of everything in the car! John helped me navigate the paperwork and options for different warranties. He was extremely knowledgeable and answered all of my questions with patience and professionalism. We never thought buying a new car could be such a fun and pleasant experience. Thank you to the guys at Cityside Subaru for everything! We LOVE our new car! -Kristen and Cassandra Johnston More

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Great experience I was able to get the car I wanted at a price I was comfortable with, all within a very short timeframe. A great experience overall. I was able to get the car I wanted at a price I was comfortable with, all within a very short timeframe. A great experience overall. More

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Willing to go beyond! Tom was extremely helpful in both the selection and sales of my vehicle. He was more than willing to answer any questions I had as well as provide fin Tom was extremely helpful in both the selection and sales of my vehicle. He was more than willing to answer any questions I had as well as provide financing alterntives so I was able to purchase my car affordability. I had been to two prior dealerships with below aaverage customer service and was happily surprised with the car and attention Tom at CitySide Subaru was able to provide. I love my new car! More

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2011 Subaru Outback - used My wife and I showed up around 7pm on a weeknight and were greeted by multiple people at the dealership; all were extremely friendly but not pushy. W My wife and I showed up around 7pm on a weeknight and were greeted by multiple people at the dealership; all were extremely friendly but not pushy. We ended up working with Tom. We had previously driven some Subaru cars and narrowed our search to the outback and within 45 minutes Tom had us in and out of 3 cars for test drives. That evening we made an offer on the 2011 Outback and couldn't be happier with the car and process. Tom with friendly, flexible, and informative about the process. There were a couple of tune up items the dealership and Tom even were willing to do for me free of cost a week after I bought the car. This is our first Subaru and if we buy another it will be from Cityside and from Tom DAlessandro. The entire experience was fun, exciting, and got us in the car at the price we had hoped. More

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Great, professional service Tom was a fantastic resource and an incredible help during our process. He had a professional attitude and given that my family was in the midst of Tom was a fantastic resource and an incredible help during our process. He had a professional attitude and given that my family was in the midst of a house purchase, we had a lot of xxxxx to juggle - Tom was there through every part of the process and even held our credit application because of the sequence of events needed with our mortgage. A great guy. More

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