"Subaru Forester Touring "
- ruby & phoenix
From when we first entered Cityside Subaru, Flavio de Fonseca greeted us and made us feel welcome - we did not feel like we were in a "high pressure" environment.
Flavio was relatable, empathetic and provided support to help us feel that we had the information we needed to choose the right car for our needs. He listened, and demonstrated genuine care and concern. Flavio was also very patient - you see he encouraged us to take test drives in several cars to help us know how the different models varied. Flavio was accommodating letting us test drive each model - Forester and Outback - twice, Touring, vs Premium vs. Limited. The Forester Touring fit our family's driving needs like a glove.
Flavio shared information about Subaru cars, encouraged us to think about what we wanted. Rather than feeling like we were facing a high-pressured scenario, Flavio was a very knowledgeable consultant, helping us to figure out what we needed, and what car would best fit our needs. He also about our prior car choices - some were negative with other dealerships - and he told us that he would work to make sure we did not have to worry that those problems happening again. He returned our calls and emails very promptly, and answered questions - demonstrating how much he valued our time.
We had considered purchasing a Toyota Rav-4, but Flavio's sharing of information and listening to what we wanted in a car helped us to make the decision to purchase the Forester. Flavio also showed us where the service department was, how to make appointments for service, and where we would park our new car when we needed to come in for service.
When we met Peter Rosenberg on the day of the "delivery", it was clear to us that he was very knowledgeable about the Subaru brand. And that he was fun, and has a great sense of humor. Peter helped us feel like we were part of the Subaru family & community. Peter explained that he and the team at Cityside would be there if we had any questions or problems. Peter also demonstrated that he valued our time, and wanted to make sure that we got all the information we needed. This was very reassuring to us. Peter asked questions; listened, and advised he wanted to help make our experience in picking up our new car a positive one. We never had this kind of experience with a dealership before - Peter asked questions, and listened to what we had to say, and it was sort of like jazz music composition, where participants in the conversation improvise, are participative, and we got to learn a whole lot more - and actually enjoyed the time spent in the process. That is a rare experience in any setting - so kudos to Peter for his help.
Peter also inquired about our previous cars, and was able to articulate how our new Subaru differed from what we were used to drive, so we were be able to build our knowledge base of what we already knew to better understand features and systems of our Subaru. This allowed us to feel more confident about operating the Forester more efficiently and safely and have more fun enjoying the car. Peter was great at emphasizing which dashboard warning lights were crucial to react correctly for the proper care of the car, ensuring its long life. A few months prior, Peter also assisted us when were making tentative plans to purchase a new car. He answered our online inquiries, called us on the phone, and each time was friendly and shared information on why a Subaru would be a great choice when we were ready to buy a new car. He really helped us to lean towards purchasing a Subaru.
The Sales/General Manager was helpful - helping us to locate and secure a car from another dealer in New Hampshire - saving us from having to order one directly from the manufacturer or having to wait for months for deliver.
In thinking about our experience, we wanted to thank the Subaru dealership owner/s for thoughtfully creating an environment with such great representatives we worked with - Flavio and Peter.
Flavio and Peter approached us with their own unique blend of humanity, humor, compassion & interest - and knowledge about Subaru cars - to help make this experience very positive and memorable for our family. We are grateful to Flavio and Peter.
"Friendly, sincere, knowledgeable service/interaction"
- MIT PROFESSOR J
Thomas DAlessandro anticipated nearly my needs before I did. His knowledge of SUBARU and the Forester was exemplary. Interaction between ALL Cityside staff were unusually helpful for an auto dealership. Tom A answered all my questions and dutifully chased down appropriate answers. TOM-TOM as the NAVIGATION TECHNOLOGY supplier is a good example. '
Little politics was evidenced in the dealership. Rather, there appeared to be unusually good cooperation and esprit d corps.
Very pleasant surprise & interaction
"Hi pressure sales and misrepresentation of warranty"
I was treated badly and pressured by the sales rep. I shouldn't have gone in alone, I was taken advantage of. The warranty was not as presented. Have all your documents read by a lawyer. It will cost you up front but save you money in the long run.