Tom Dawson | Page 2

Best in the Business We found ourselves not only buying a new Chevy Equinox because my wife's car got totalted but less than a month later buying a used Nissan Sentra beca We found ourselves not only buying a new Chevy Equinox because my wife's car got totalted but less than a month later buying a used Nissan Sentra because my SUV died. Everyone was prompt courteous and professional. Jason went above and beyond to help us. Anyone would be glad to be a patron. More

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Rude Staff Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good ser Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good service? No. It would help your department if you sent your staff to a customer service class or two. Most of the clients that call you are lacking knowledge on the services they need. Especially with the growing changes. To be rude show's your ignorance worst than the customer who is uninformed. More

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Consistency Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expe Tom, the assistant service manager, just gets it done year after year ( going on thirteen ). He forthright and honest, finding the best and least expensive way to correct any problem and get me back on the road. More

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Experience with service dept. I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I I have always had excellent service when I bring my vehicle in for service. Seth has been nothing but helpful and courteous to me. This last time I came in Tom Dawson helped me. He was very professional and courteous as well. More

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Fitzgerald auto mall frederick Maryland. The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy The best service I have Encounterd at any dealership In frederick md ever they always provide professional Advice and with a smile. Thanks. Leroy day. More

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Excellence, Knowledgeable, Professional! I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department! More

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Customers for Life We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. We have purchased 3 vehicles from Fitzgerald's. Treated great. Service are honest & fair. Next car, Fitzgerald's is the only place we'll go. More

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Service for my Chevy Tahoe I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with I have owned many different makes/models of cars throughout my lifetime but this is my first time owning a Chevy. And I am thoroughly impressed with Fittzgerald Auto Mall in Frederick. EVERY person I have ever dealt with at this location is extremely professional and courteous. In the service department, I've worked with Seth Dawson several times and most recently, Kevin Bull. I would give 6 or more stars if I could! More

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