Tom Fratantuono | Page 26

Terrain Purchase Tom Frat's attention to detail provided an easy and overwhelmingly positive experience in the purchase of our new Terrain. Tom never failed to answ Tom Frat's attention to detail provided an easy and overwhelmingly positive experience in the purchase of our new Terrain. Tom never failed to answer our questions and helped us understand all the electronics. More

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painless I purchased a 2016 GMC Canyon at Paul Masse GMC/Buick South the very first day I stepped foot in the dealership. I was in the market for buying a pick I purchased a 2016 GMC Canyon at Paul Masse GMC/Buick South the very first day I stepped foot in the dealership. I was in the market for buying a pick-up truck and my first stop was in to Paul Masse to check things out. This was my first experience at the dealership and it was awesome! The salesperson who welcomed me in, Tom Fratantuono, played a big roll in my decision to purchase this vehicle. The last couple of vehicles I purchased from other dealerships felt like the salesperson was trying to sway my decision one way or another. Tom was just the opposite, in fact, he let me do most of the talking. I later found out that he was a longtime employee for Paul Masse and a very experienced salesperson. I have confidence in Toms words "I will always do whatever I can to make sure you are completely satisfied." And this makes me happy to be a part of the Paul Masse family! More

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Continued Business Tom Fratantuano has help my wife and I lease new vehicles this past year. He has always answered our questions and has been straight forward to us in Tom Fratantuano has help my wife and I lease new vehicles this past year. He has always answered our questions and has been straight forward to us in the process of getting a new car. We have purchased or lease our last 5 cars from Paul Masse because of their great customer service. More

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Efficient/Friendly Buying Experience I don't like to spend days in dealerships haggling over prices and trade in costs, so when my previously dealer who we bought our last four cars from I don't like to spend days in dealerships haggling over prices and trade in costs, so when my previously dealer who we bought our last four cars from (Tarbox Toyota) continued to insult us on a trade in price for a car we bought and continuously serviced from them, i was glad when Paul Masse and Tom Frat stepped up as our second option at the time with the lease of a Enclave. They provided a more competitive offer on the trade in and I felt their vehicles were priced decent up front; Buick's customer incentives didnt hurt either. As for Tom, we were referred to him and I appreciated his straightforward and honest approach. As other reviewers stated, he personally delivered the new registration and has followed up on the car. The Paul Masse dealership is also impressive, very clean, professional and friendly staff, nice little customer service area for the kids. Paul Masse and Tom will definitely be given primary consideration for our next car. More

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Seamless Tom Fratantuano is the reason we buy from Paul masse,he goes above and beyond in every way.you will not find a better man to do business with.i highly Tom Fratantuano is the reason we buy from Paul masse,he goes above and beyond in every way.you will not find a better man to do business with.i highly recommend him More

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New Lease I always dread going to dealerships because you are there forever, Tom Frat made my experience quick easy and painless. Would recommend him to anyone I always dread going to dealerships because you are there forever, Tom Frat made my experience quick easy and painless. Would recommend him to anyone! More

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Excellent Customer Service!! Our family has purchased all of our vehicles with Tom Frat. Tom is reliable, respectful and he will do anything in his power to be sure that satisfac Our family has purchased all of our vehicles with Tom Frat. Tom is reliable, respectful and he will do anything in his power to be sure that satisfaction happens! We appreciate his friendly demeanor and his expertise each time we walk into the Paul Masse dealership! More

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Excellent and professional, they way they always are Have now purchased my last 6 cars/trucks from Tom Frat and can't see myself or friends buying from anyone else, he goes above and beyond the extra mil Have now purchased my last 6 cars/trucks from Tom Frat and can't see myself or friends buying from anyone else, he goes above and beyond the extra mile More

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No better car salesman then Tom Frat Have now purchased my last 4 cars from Tom Frat and can't see myself buying from anyone else, goes above and beyond the extra mile Have now purchased my last 4 cars from Tom Frat and can't see myself buying from anyone else, goes above and beyond the extra mile More

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Fantastic Salesperson & dealership I'm a new car fanatic, have dealt with numerous salespeople, I've purchased over 25 new cars in my lifetime. Salesperson Tom Fratantuano was THE best I'm a new car fanatic, have dealt with numerous salespeople, I've purchased over 25 new cars in my lifetime. Salesperson Tom Fratantuano was THE best I've ever dealt with. He was knowledgeable, personable, helpful, etc. He made my wife & I feel comfortable, purchasing a new Encore for my wife. No pressure, even hand delivered the registration to my home, going out of his way to make it easy for the customer. The sales purchase was flawless, including the finance experience. I can see that this Paul Masse dealership is VERY organized. More

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