Tom Fratantuono | Page 27

Finally a good experience at a dealership! Tom Fratantuono was the sales rep I was routed to when calling in about a specific vehicle I was looking at online. First and foremost he listened to Tom Fratantuono was the sales rep I was routed to when calling in about a specific vehicle I was looking at online. First and foremost he listened to me and did not try to "blow smoke" or "sell" me in anyway. This was a far departure from the 3 previous dealerships I had just called about similar vehicles that left me far from interested in doing business with them. As a result, I scheduled time to come in the following morning to have him show me the vehicle and have the team assess the value of my trade. I have been in sales for almost 20 years in the IT industry and am a strong believer that what makes people successful in sales no matter what the industry is the ability to build strong relationships founded on trust. This can only happen if you are honest, have integrity, and are willing to listen to your customer and not drive your own agenda. Tom is a true professional that exudes these qualities and will undoubtedly continue to have success. He further impressed me by delivering paper work to my house later that evening likely adding over an additional hour to his commute home. He is clearly and individual who will go above and beyond for his customers and Paul Masse is fortunate to have this caliber of an employee. More

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purchase a new vehicle This was one of my best experience in purchasing a new vehicle. I feel Tom went out of his way to make sure that we were happy with our purchase. He w This was one of my best experience in purchasing a new vehicle. I feel Tom went out of his way to make sure that we were happy with our purchase. He was a great person to deal with and Paul Masse dealerships and all the people were great.Can't say enough good things about Tom and the whole dealership. More

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You will not find a better place to buy a car!! This was the best, most pleasant, seemingly easy and honest car purchase we have ever had!! From the minute we met Tom until we received our new keys This was the best, most pleasant, seemingly easy and honest car purchase we have ever had!! From the minute we met Tom until we received our new keys from him, all of our expectations were exceeded! Go see Tom and get the car that you want!! More

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My experience with this dealership was very professional. Tom Fratantuono was my saleman who went out of his way to get me the car that I was looking for..I having always own a chevy & always bought my cars Tom Fratantuono was my saleman who went out of his way to get me the car that I was looking for..I having always own a chevy & always bought my cars from Paul Masse . Their service department in East Providence is excellent & Sam is the best. More

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Great Tom was very patient and helpful. He was kind enough to show me everything about the vehicle I wanted. This was a great experience. I would defintely Tom was very patient and helpful. He was kind enough to show me everything about the vehicle I wanted. This was a great experience. I would defintely come back again. More

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Excellent sales rep, no pressure, honest. We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep retur We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep returning to Tom (even after the dealership moved further away from us) for our cars because he is great to work with and makes the whole process of purchasing a new automobile pleasant and without hassle. More

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new encore ! Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves the encore...masse service departments are second to none....tom frat was our salesman...extremely knowledgeable, no nonsense and got the deal done quickly and followed up with registry issue as promised..that is why he has been there for over 20 years!! More

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great customer service The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and friends More

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New Lease This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his service. We have only had our Buick for a few weeks but I am totally satisfied and especially with the sincere contact of Tom. He is easy to work with and very knowledgeable. So far great choice!! More

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Thank You for a Great Experience! Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. We would recommend Tom to anyone - he worked with us to give us the best deal for our trade in and new car! His communication was top notch and he kept to his word! Overall, a great experience! More

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