Tom Gordon

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that Tom and Rafael made your car-buying process such a positive one. We truly appreciate your kind words and are grateful you chose Covert Cadillac Bee Cave. We look forward to welcoming you back when you’re ready for your next vehicle!

Covert Cadillac Bee Cave responded

Thank you so much for your thoughtful review! We’re honored to know that our sales staff provided you with one of the most pleasant buying experiences out of your many vehicle purchases. It’s wonderful to hear that the team delivered a no-pressure, professional approach while helping you secure your Certified Pre-Owned Escalade V and ensuring excellent follow-up after the sale. We truly appreciate your strong recommendation and are grateful you chose Covert Cadillac Bee Cave. We look forward to continuing to serve you with the same level of care and professionalism in the future!

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re thrilled to hear that Michael and our team at Covert Cadillac Bee Cave made your experience smooth and enjoyable. Walking you through every step is exactly the kind of personalized service we strive for, and we’re grateful you chose us. Enjoy your new vehicle!

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience! We’re thrilled to hear that from the very beginning you felt heard and well taken care of by Tom, John, Raphael, and their teams. At Covert Cadillac Bee Cave, we pride ourselves on delivering attentive, personalized service, and it’s wonderful to know our team made such a positive impact. We truly appreciate your business and look forward to serving you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

We’re truly sorry to hear that the level of support you’ve received after your purchase has not met your expectations.

Covert Cadillac Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience was smooth and flawless, and that our team provided amazing customer service. It’s always our goal to make the process easy and enjoyable. We appreciate your support and look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Thank you for the kind words! We're so glad to hear you felt respected and well taken care of by our sales team. It means a lot that you made the trip from out of town, and we’re honored to have earned your trust. We look forward to helping you find your next vehicle when the time comes!

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.